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Macy's

3.5(27 reviews)

What people love here...

Exceptional Service from Shirley

Named by multiple shoppers as delivering personalized, confidence-boosting styling advice and genuine warmth.

Shirley’s customer service makes me feel valued. Trying on clothes with her is fun because she’s makes me feel beautiful!
If you go in, ask for Shirley and you won’t be disappointed!

Key Themes from Reviews

Staff Friendliness & Customer ServiceMixed

Customers’ experiences with staff vary widely—some receive warm, attentive service (notably from Shirley), while others encounter rudeness or disrespect.

"All of the staff here is friendly, but Shirley has made me a Macy’s shopper! Shirley’s customer service makes me feel valued."
"The worst customer service from any retail store in the area! Please fire your disrespectful manager Scott."

About Macy's

Discover Macy’s Wyomissing: Your One-Stop Department Store in Wyomissing, PA

Nestled in the heart of Wyomissing, PA, Macy’s brings together the best of a department store, beauty supply store, and children’s clothing store under one roof. Whether you’re on the hunt for a special occasion dress, a signature fragrance, or adorable outfits for the little ones, Macy’s offers an inviting atmosphere and curated selection designed to delight every shopper.

A Warm, Personalized Shopping Experience

At Macy’s Wyomissing, attentive service can make all the difference. Many customers rave about the genuine care they receive—especially from Shirley, whose styling expertise and friendly demeanor turn every visit into a memorable occasion. “All of the staff here is friendly, but Shirley has made me a Macy’s shopper!” one happy guest shared. If you’re looking for confidence-boosting advice or a fun try-on session, Shirley is the perfect guide.

While the majority of shoppers leave feeling valued, Macy’s acknowledges that there’s room to grow. Some visitors have noted challenges in locating available staff, particularly at busy counters. The store is actively working to enhance team responsiveness, ensuring that every customer can count on timely assistance across cosmetics, men’s, women’s, and children’s departments.

Curated Departments for Everyone

Macy’s Wyomissing shines as a true department store by offering distinct sections tailored to diverse tastes:

  • Women’s Fashion & Accessories: Discover an impressive array of cocktail dresses, seasonal must-haves, and statement jewelry. If you’re hunting for a show-stopping evening look, browse the high-end labels; for everyday essentials, explore the budget-friendly finds that rival online prices.
  • Men’s Clothing: Shoppers consistently point to the men’s department as a highlight. “My husband said he personally liked the men’s selection here compared to other stores in the area,” one review notes. From business attire to casual weekend wear, men will appreciate the curated mix of classic staples and on-trend pieces.
  • Beauty Supply Store: The beauty section boasts everything from designer perfumes to skincare must-haves and a full-service cosmetics counter. While some customers have experienced delays in service, others love the relaxed, boutique feel and the chance to sample new releases in a chic setting.

Children & Family-Friendly Finds

Families appreciate Macy’s commitment to young shoppers. Beyond adorable children’s clothing—ranging from playful prints to formal wear—you’ll find an unexpected mini “Toys R Us” corner. Complete with the classic Geoffrey mascot and a selection of best-selling toys, this whimsical nook keeps little ones entertained while parents shop. It’s that extra thoughtful touch that turns a routine errand into a pleasant outing for the whole family.

Boutique-Style Atmosphere Meets Value

Step inside Macy’s Wyomissing and you’ll notice a modern, boutique-inspired layout that sets it apart from larger warehouse-style locations. Customers praise the clean lines, warm lighting, and “hipster vibe” that heighten the overall shopping experience. Yet some visitors find the footprint more intimate than expected—perfect for a stress-free browse, but a reminder to arrive early if you prefer ample personal space.

Pricing at Macy’s balances high-end splurges with accessible options. While premium designer pieces can command steeper tags, savvy shoppers often discover unique items they’d otherwise find only online. At the same time, a solid range of budget-friendly apparel and accessories ensures there’s something for every wallet.

Simplified Returns & Exchanges

Returns and exchanges are key to a hassle-free retail experience. Macy’s Wyomissing is committed to refining its processes based on shopper feedback. Although a few customers have experienced delays and inconsistencies—like duplicate charges or unfamiliarity with exchange protocols—the store is ramping up team training to streamline transactions. Whether you’re exchanging a misplaced purchase or returning a gift, expect an improving policy that’s both transparent and customer-centric.

Why Macy’s Wyomissing Stands Out

  • Exceptional Personal Service: Shirley’s personalized styling sessions and genuine warmth leave a lasting impression. Ask for her by name and discover why many call her the heart of this store.
  • Men’s Department Excellence: An often-overlooked gem, the men’s collection rivals specialty boutiques, offering a diverse mix of fit, fabric, and fashion-forward designs.
  • Delightful Kids’ Corner: The in-store miniature Toys R Us section provides parents with convenience and kids with pure joy—no extra trip required.
  • Inviting Boutique Feel: Enjoy a smaller-scale, thoughtfully designed store that feels more like a trendy fashion atelier than a sprawling mall anchor.
  • Versatile Price Points: From splurge-worthy labels to affordable staples, Macy’s caters to all budgets without sacrificing style or quality.

Visit Macy’s in Wyomissing, PA

Whether you’re treating yourself to a new beauty regime, updating your wardrobe, or finding the perfect gift for a little one, Macy’s in Wyomissing, PA delivers an engaging retail experience. With ongoing improvements in staff availability, returns, and returns training, every visit brings fresh opportunities to discover why Macy’s remains a premier department store, beauty supply store, and children’s clothing store in the region. Stop by today and see how Macy’s can make your next shopping trip truly memorable.

About This Business

Payments

  • Credit cards

Planning

  • Quick visit

Amenities

  • Wi-Fi

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Service options

  • In-store pickup

Contact Information

2771 Paper Mill Rd
Wyomissing, PA 19610
United States of America

Website: Visit Website

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Customer Reviews

3.5 out of 5 stars

Based on 27 reviews

Review data

5 star reviews

52%

4 star reviews

7%

3 star reviews

7%

2 star reviews

4%

1 star reviews

30%

Working Hours

Monday:
10AM-8PM
Tuesday:
10AM-8PM
Wednesday:
10AM-8PM
Thursday:
10AM-8PM
Friday:
10AM-9PM
Saturday:
10AM-9PM
Sunday:
11AM-7PM

Location Map