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PetSmart

4.4(1386 reviews)
UnclaimedPet supply storePet supply store

What people love here...

Exceptional Grooming by Ariana & Jay-Jay

Multiple reviews call out these groomers by name, praising their patience, customization, and affectionate handling of anxious pets.

We absolutely ADORE Ariana! She is so kind and wonderful with our little furball!
JayJay at the grooming salon did such a fantastic job with grooming my golden doodle. She gave him exactly the haircut I wanted.

Key Themes from Reviews

Staff Friendliness & HelpfulnessPositive

Customers consistently praise the friendly, courteous staff who greet them warmly and assist with questions.

"Everyone is always so nice as soon I walk into the store. Always helpful with any questions or concerns."
"Elaine was so wonderful! She was smiling and kind, as well as helpful!"

About PetSmart

Overview

Nestled in the heart of Temple, PA, PetSmart is more than just a pet supply store—it’s a welcoming community hub for pet lovers and their furry (or scaly) friends. Whether you’re hunting for premium kibble, on the hunt for a stylish new collar, or seeking expert grooming and veterinary services, PetSmart in Temple offers a blend of products and personalized care that keeps customers coming back. From the moment you step through the doors, you’ll discover an environment designed to delight both you and your pet, backed by a team whose warmth and expertise shine through every interaction.

Friendly & Knowledgeable Staff

One of the first things visitors notice is the genuine friendliness of PetSmart’s associates. “Everyone is always so nice as soon I walk into the store,” raves one regular shopper, echoing the sentiment that greets new arrivals. Whether you’re comparing grain-free diets or looking for tips on crate training, the courteous team members are ready with thoughtful advice and individualized recommendations. Elaine, for example, consistently draws praise for her warm smile and patient guidance: “Elaine was so wonderful! She was smiling and kind, as well as helpful!” At PetSmart Temple, staff don’t just point you to the right aisle—they take the time to get to know you and your pet’s unique needs.

Grooming & Care Services

PetSmart’s full-service grooming salon is a cornerstone of its care offerings. Many patrons leave thrilled after grooming sessions with Ariana and Jay-Jay, both praised by name in multiple reviews: “We absolutely ADORE Ariana! She is so kind and wonderful with our little furball!” and “JayJay … did such a fantastic job with grooming my golden doodle. She gave him exactly the haircut I wanted.” Their gentle handling and attention to detail put even the most anxious pets at ease. While opinions on grooming can vary—some have reported isolated issues—the overwhelming consensus is that Ariana and Jay-Jay exemplify professionalism, delivering customized cuts and compassionate care that builds trust with every snip.

Store Experience & Inventory

Cleanliness and organization are hallmarks of the Temple PetSmart, creating a comfortable shopping experience even on the busiest days. “The store was clean and organized, despite having tons of kittens in cages looking for forever homes!” one adopter commented. Shoppers appreciate the bright aisles and clearly labeled sections, making it easy to navigate dog food, reptile terrariums, or bird perches. Although occasional stock shortages—particularly for specialty cat foods or niche reptile supplies—have been noted, most customers find the shelves well-filled with top brands and insightful staff ready to suggest alternative options. A memorable success story involved a customer hunting for the elusive Whisker City cat tree: after locating the perfect model, an associate not only applied their discount but even helped load it into the car, capping off the purchase with a sprinkle of Vibrant Life catnip to ensure an enthusiastic feline debut.

Value & Loyalty Programs

PetSmart Temple strives to deliver fair pricing across its extensive product lineup. While some long-time VIPP loyalty members miss the deeper discounts of yesteryear, many still benefit from exclusive coupons and surprise “Buy One, Get One” deals. Transparency around online versus in-store pricing can always improve—some customers have pointed out discrepancies—but the in-store team is quick to address concerns and honor competitive rates whenever possible. By combining weekly circulars, in-app savings, and member-only flash sales, PetSmart aims to make quality care and supplies accessible without breaking the bank.

Live Animal Health & Care

For small pet enthusiasts, fish keepers, and bird lovers, PetSmart’s live animal department is a gateway to responsible pet ownership. Professional veterinary checks are standard for every critter, earning praise from customers whose guinea pigs received prompt treatment and reassuring health clearances. Yet the complexity of live animals means some guests have experienced frustrations with fish or bird health—an issue the store acknowledges and tackles through improved supplier standards and ongoing staff training. By championing regular wellness screenings and offering habitat products designed for optimal comfort, PetSmart Temple underscores its commitment to each creature’s well-being from purchase day onward.

Community & Events

More than a retail space, PetSmart Temple pulses with community energy. Monthly adoption events turn spare Sundays into celebrations of new beginnings, complete with enthusiastic staff support and cozy cat-cuddling stations: “We went here for an adoption event … we were greeted warmly by everyone!” These gatherings consistently unite local rescue partners and families searching for their next companion. Complementing adoptions, ShotVet mobile clinics visit on select Saturdays, enabling cost-effective vaccinations and routine checkups without a trip to the vet’s office. Many pet parents applaud the savings—“They are way cheaper than visiting a vet for the same shots!”—and appreciate the convenience of on-site care.

Why Choose PetSmart in Temple, PA?

PetSmart in Temple, PA stands out as a full-service destination where product expertise, heartfelt customer service, and community-driven events coalesce to form an inviting atmosphere for every pet and pet parent. From the friendly greetings at the door to the expert hands styling your pup’s coat, each detail is curated to foster trust and joy. Whether you’re a first-time hamster owner, a seasoned fish hobbyist, or a devoted dog enthusiast, you’ll discover tailored solutions and passionate professionals eager to help. Visit PetSmart Temple today—where friendly faces, clean aisles, and a commitment to pet wellness await your next great pet care experience.

Description

Chain featuring a range of pets, supplies & food (most offer grooming, boarding & other services).

Categories

About This Business

Payments

  • Debit cards
  • Credit cards
  • NFC mobile payments

Planning

  • Quick visit

Amenities

  • Wi-Fi

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Service options

  • Delivery
  • Curbside pickup
  • In-store pickup
  • Onsite services
  • In-store shopping

Contact Information

4210 N 5th Street Hwy
Temple, PA 19560
United States of America

Website: Visit Website

Customer Reviews

4.4 out of 5 stars

Based on 1386 reviews

Review data

5 star reviews

65%

4 star reviews

22%

3 star reviews

7%

2 star reviews

2%

1 star reviews

3%

Working Hours

Monday:
9AM-9PM
Tuesday:
9AM-9PM
Wednesday:
9AM-9PM
Thursday:
9AM-9PM
Friday:
9AM-9PM
Saturday:
9AM-9PM
Sunday:
10AM-7PM

Location Map