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Pollack Furs

4.5(14 reviews)
UnclaimedOuterwear storeOuterwear store, Clothing store

What people love here...

Phenomenal Service by Susan, Her Mom & “The Queen”

Multiple reviewers single out this team for exceptionally warm, royal treatment that encourages repeat purchases.

“The customer service was phenomenal! Susan, her mom, and the other beautiful Queen took care of me.”
“I can’t wait to get my next one.”

Key Themes from Reviews

Customer Service & Staff FriendlinessMixed

While many customers rave about warm, personalized service from named staff, a few report rude or pushy interactions that deter return visits.

"“The customer service was phenomenal! Susan, her mom, and the other beautiful Queen took care of me. I was treated like royalty.”"
"“Sheesh…the tone was the worst part. It would have been a convenient place to go, but after that I decided no way.”"

About Pollack Furs

Discover Pollack Furs: Reading, PA’s Premier Outerwear Store and Clothing Store

Nestled in the heart of Reading, Pennsylvania, Pollack Furs has been a hallmark of style, quality, and family tradition for generations. As a distinguished outerwear store and clothing store, Pollack Furs offers residents and visitors an unrivaled selection of furs, faux furs, leathers, and wool coats tailored to fit every taste, size, and budget. From first-time shoppers seeking a winter staple to lifelong patrons adding to their heirloom collection, Pollack Furs stands out for its warm atmosphere, expert craftsmanship, and commitment to a beautifully personalized shopping experience.

A Family-Owned Tradition That Welcomes You Like Family

Founded by the Pollack family decades ago, this multi-generation establishment has become renowned for blending professionalism with a genuine, homey spirit. Many customers remark that “you enter their legendary showroom as a customer and leave as a friend,” praising the inviting ambiance created by Susan, her mother, and the in-shop “Queen” of customer care. This family-owned approach cultivates trust and loyalty: upon walking through the door, you aren’t just another sale—you’re part of a legacy.

Exceptional Customer Experience Tailored to You

At Pollack Furs, service is more than polite smiles; it’s an immersive, individualized journey from rack to fitting room. Reviewers frequently describe the “phenomenal” care they receive—Susan and her mom often go above and beyond, treating shoppers “like royalty,” and making every fitting feel special. For those moments when you may simply want to browse, the staff strives to maintain a relaxed environment without pressure. Should you ever feel rushed or uncertain, Pollack Furs encourages you to share feedback so they can refine the balance between enthusiasm and ease. By prioritizing courtesy and attentiveness, the team ensures that each visit is a positive memory and that every client’s needs are heard.

Unmatched Product Selection & Inclusive Sizing

Pollack Furs stands apart for curating a broad spectrum of outerwear styles and sizes. Whether you’re seeking the luxury of genuine fur, cruelty-conscious faux fur, supple leathers, or timeless wool coats, you’ll find racks stocked with on-trend options and classic silhouettes. Reviewers praise the “very wide” selection and note the store’s commitment to full-figured customers: “I was very surprised and pleased to see lots of options for full-figured people,” one customer shares. This inclusive sizing philosophy ensures that everyone—from petite to plus—finds a coat that fits right off the rack and looks effortlessly stylish.

Craftsmanship & Quality You Can Trust

Quality is woven into every stitch at Pollack Furs. Customers consistently applaud the shop’s “top notch” styling and long-lasting durability, noting that “the quality was perfect” and that coats look and feel as splendid years after purchase as they did on day one. Expert staff not only guide you toward pieces that suit your lifestyle but also impart their deep knowledge of fabric care and seasonal maintenance. This dedication to excellence transforms each coat into an investment piece, destined to warm you for winter after winter.

Transparent Pricing & Real Value

When it comes to pricing, Pollack Furs strikes a balance between competitive promotional offers and transparent service fees. While some patrons have found alteration or cleaning costs steeper than expected, many emphasize the overall value achieved through seasonal sales and well-timed specials. “I left with a fabulous coat, at a fabulous price,” one shopper recalls. Pollack Furs regularly updates its promotions, ensuring you can find premium outerwear—be it a chic shearling jacket or a statement black mink blanket—without breaking the bank.

Comprehensive After-Sales Care & Services

Beyond outfitting you for cold weather, Pollack Furs is a one-stop shop for after-sales services that extend the life of your outerwear. Judy, the store’s renowned alterations and repair specialist, receives rave reviews for making coats look “like the day I bought it,” no matter their age. From precise tailoring and trade-ins to expert cleaning estimates that require a hands-on inspection, Pollack Furs offers everything needed to maintain your wardrobe investment. If you’ve ever wondered how to keep your fur coat luscious or your leather trim supple, their knowledgeable team provides customized care plans and remodeling options that protect—and even elevate—your garments over time.

Why Pollack Furs Is Right for You

• Family-Run Atmosphere: A generational legacy that combines professional expertise with a welcoming, boutique feel.
• Personalized Service: Warm, attentive care that makes you feel like part of the family—without the high-pressure sales tactics.
• Diverse Inventory: An extensive range of furs, faux furs, leathers, and wool coats in inclusive sizes and styles for men and women.
• Unwavering Quality: High craftsmanship, exceptional materials, and a network of skilled in-house specialists for repairs and alterations.
• Real Value: Competitive pricing, seasonal promotions, and transparent fees that make premium outerwear accessible.
• After-Sales Support: Comprehensive cleaning, repair, and trade-in services led by experts like Judy, whose precision and care breathe new life into beloved pieces.

Visit Us Today

Whether you’re on the hunt for a statement mink blanket—perfect for a luxury gift—or seeking a reliable winter staple that will stand the test of time, Pollack Furs in Reading, PA, is your destination for quality outerwear and exceptional service. Step into a showroom where family values meet fashion-forward thinking, where every guest is treated with warmth, and where your satisfaction is the highest priority. Experience for yourself why generations of customers call Pollack Furs not just their clothing store, but their friend. We look forward to welcoming you!

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About This Business

Payments

  • Debit cards
  • Credit cards
  • NFC mobile payments

Amenities

  • Restroom

Accessibility

  • Wheelchair accessible seating
  • Wheelchair accessible entrance
  • Wheelchair accessible restroom
  • Wheelchair accessible parking lot

Service options

    From the business

    • Small business

    Contact Information

    1643 Lancaster Ave
    Reading, PA 19607
    United States of America

    Website: Visit Website

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    Customer Reviews

    4.5 out of 5 stars

    Based on 14 reviews

    Review data

    5 star reviews

    79%

    4 star reviews

    7%

    3 star reviews

    7%

    2 star reviews

    0%

    1 star reviews

    7%

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