
Universal Laundry
Universal Laundry in Reading, PA, offers a reliable laundromat experience with excellent washing and drying performance. Customers appreciate the friendly and helpful service provided by the staff.
What people love about Universal Laundry
Superior Washing and Drying Performance
One customer specifically compares this laundromat favorably to four others in the area, highlighting exceptional machine performance that suggests recent equipment upgrades.
Helpful Female Staff Member
The female staff member receives specific praise for being sweet and helpful, contributing to the positive customer service experiences mentioned by multiple reviewers.
Key Themes from Reviews of Universal Laundry
Equipment/Machine Functionality
MixedCustomers have conflicting experiences with machine quality, with some reporting many broken or outdated machines while others praise the washers and dryers as excellent and seemingly new.
Operating Hours Accuracy
NegativeMultiple customers are frustrated that the business advertises 24-hour operation but is not actually open around the clock, with unclear actual operating hours.
Customer Service Quality
PositiveWhen customers interact with staff, they consistently report positive experiences with friendly and helpful service.
Overall Service Reliability
NegativeSome customers express significant dissatisfaction with the overall service quality and reliability of the laundromat operations.
About Universal Laundry
Overview
Universal Laundry operates as a self-service laundromat located at 430 North 9th Street in Reading, Pennsylvania. Situated in the 19601 zip code, the facility serves residents of Reading's urban core and surrounding neighborhoods, providing coin-operated washing and drying services for individuals and families who require laundry facilities outside their homes.
Location and Accessibility
The laundromat occupies a position on North 9th Street, one of Reading's primary north-south corridors. This placement within the city's downtown-adjacent area makes it accessible to residents from multiple neighborhoods in central Reading. The 19601 zip code encompasses a densely populated section of the city where multi-family housing is common, creating consistent demand for public laundry facilities. Reading, a city of approximately 95,000 residents in Berks County, has historically been home to a significant working-class population, and laundromats like Universal Laundry serve an essential function for households without in-unit washer and dryer connections.
The North 9th Street location places the business within walking distance for many neighborhood residents, while also being accessible by car for those traveling from other parts of the city. Street parking is typically available along this commercial stretch, though availability varies by time of day.
Facilities and Equipment
Universal Laundry maintains a fleet of commercial washing machines and dryers designed for public use. The facility appears to have undergone equipment updates, with some of its washing machines being relatively recent additions to the operation. Commercial laundromat equipment differs significantly from residential units, offering larger capacity drums capable of handling bulky items like comforters, blankets, and large loads of family laundry that would be impractical in standard home machines.
The washing machines at the facility are designed to handle the high-volume usage typical of public laundromats, with industrial-grade construction meant to withstand continuous daily operation. These commercial units typically offer multiple wash cycle options, allowing customers to select appropriate settings for different fabric types and soil levels. The spin cycles on commercial washers extract more water than residential units, which reduces subsequent drying time and can lower overall costs for customers.
The dryer equipment similarly reflects commercial specifications, with larger drum capacities and higher heat output than home units. This allows for faster drying times, which is particularly important in a self-service environment where customers are waiting on-site for their laundry to complete.
Services and Operations
As a self-service laundromat, Universal Laundry operates on a model where customers bring their own laundry, use the coin-operated machines independently, and manage their own washing and drying processes. This format has been the standard laundromat model in the United States since the first coin-operated laundry opened in Fort Worth, Texas in 1934. The self-service approach keeps costs lower for customers compared to full-service laundry operations or dry cleaning establishments.
The facility employs staff who are present during operating hours to assist customers, maintain equipment, and ensure the facility remains clean and functional. Staff members can help customers unfamiliar with the equipment, make change for the coin-operated machines, and address any issues that arise during the laundry process.
Typical laundromat services available at facilities like Universal Laundry include standard wash and dry cycles, with machines of varying sizes to accommodate different load volumes. Customers can choose smaller machines for light loads or larger capacity units for bedding, towels, and accumulated weekly laundry. Many laundromats also offer folding tables where customers can sort and fold their clean laundry before departing.
The Laundromat Industry in Reading
Reading's laundromat landscape reflects the city's demographic composition and housing stock. As an older industrial city with a significant proportion of rental housing and multi-family dwellings, Reading maintains demand for public laundry facilities. Many apartment buildings in the city, particularly older structures, were not designed with in-unit laundry connections, making laundromats a necessity rather than a convenience for many residents.
Universal Laundry operates within this competitive environment alongside other laundromats serving the Reading area. The city's laundromat customers include renters without washer and dryer access, homeowners whose equipment has broken down, individuals with large items that exceed home machine capacity, and those who prefer the speed of commercial equipment for completing laundry tasks more quickly.
Practical Considerations for Customers
Customers planning to use Universal Laundry should come prepared with the standard supplies needed for self-service laundry. This includes sufficient coins or bills for the machines, laundry detergent, fabric softener if desired, and bags or baskets for transporting clean laundry. Some laundromats sell detergent and other supplies on-site, though bringing your own is typically more economical.
Time requirements vary based on load size and the specific machines used. A typical laundromat visit involves a wash cycle of 25 to 40 minutes followed by a drying cycle of 30 to 45 minutes, though larger or heavily soiled loads may require additional time. Many customers bring reading material, work on laptops, or handle other tasks while waiting, as laundromats have traditionally served as informal community spaces where neighbors encounter one another during routine errands.
The facility serves a bilingual customer base, reflecting Reading's significant Spanish-speaking population. Reading has one of the highest percentages of Latino residents of any city in Pennsylvania, and businesses throughout the city commonly serve customers in both English and Spanish.
Community Role
Laundromats occupy a unique position in urban neighborhoods, functioning as both essential service providers and informal community gathering spaces. For residents without home laundry facilities, the weekly or bi-weekly trip to the laundromat becomes a regular routine that shapes neighborhood patterns and creates opportunities for social interaction. Universal Laundry, through its location in a residential area of Reading, serves this dual function for the surrounding community.
The practical necessity of clean clothing and linens makes laundromats essential infrastructure in communities where home laundry equipment is not universal. Universal Laundry addresses this need for its section of Reading, providing a facility where residents can maintain their households regardless of their housing situation or economic circumstances.
Alternative Local Businesses in Reading, PA
Contact Information for Universal Laundry
Reading, PA 19601
United States of America
County: Berks County
Customer Reviews
2.7 out of 5 stars
Based on 18 reviews
Review data
5 star reviews
- 11%
4 star reviews
- 28%
3 star reviews
- 17%
2 star reviews
- 11%
1 star reviews
- 33%
Working Hours / Hours of Operation
- Monday:
- 8AM-8PM
- Tuesday:
- 8AM-8PM
- Wednesday:
- 8AM-8PM
- Thursday:
- 8AM-8PM
- Friday:
- 8AM-8PM
- Saturday:
- 8AM-8PM
- Sunday:
- 8AM-8PM





