
WM - Broomall, PA
WM in Broomall, PA provides garbage collection and dumpster rental services for residential and commercial customers. Delivery drivers are noted for their professionalism.
What people love about WM - Broomall, PA
Individual Delivery Driver Professionalism
Despite overwhelmingly negative experiences with the company overall, this specific mention of a courteous driver stands out as the only positive human interaction noted across all reviews, suggesting front-line workers may be more customer-focused than the broader organization.
Service Quality (When Delivered)
One reviewer acknowledged that when service is actually provided, the quality itself is acceptable—this represents the only review suggesting the core service can meet expectations, though it's overshadowed by pricing concerns.
Key Themes from Reviews of WM - Broomall, PA
Customer Service Responsiveness
NegativeCustomers consistently report extreme difficulty reaching representatives, receiving callbacks, or getting issues resolved, often requiring multiple contact attempts with no follow-through.
Scheduling & Delivery Reliability
NegativeCustomers experience frequent no-shows, missed deliveries, and last-minute rescheduling without notification, causing significant disruptions to their projects and schedules.
Billing Accuracy & Transparency
NegativeCustomers report being charged incorrectly, including fees for services not rendered, unexpected charges after cancellation, and billing that doesn't match agreed-upon terms.
Order Accuracy
NegativeCustomers receive incorrect equipment sizes or have service records that don't match reality, indicating systemic issues with order fulfillment and tracking accuracy.
Internal Communication & Organization
NegativeInternal communication breakdowns between dispatchers, drivers, and customer service representatives result in customers receiving conflicting information and unresolved issues.
Pricing/Value
NegativeCustomers find the pricing significantly higher than competitors, with one customer paying less than half the cost elsewhere for equivalent service.
Property Damage & Accountability
NegativeAt least one customer experienced property damage with no expectation of compensation, and was discouraged from pursuing a claim by the company's own employee.
About WM - Broomall, PA
Company Overview
WM - Broomall, PA operates as a garbage collection service location in Delaware County, Pennsylvania. This facility serves as part of the broader WM network, formerly known as Waste Management, Inc., which stands as one of the largest waste management and environmental services companies in North America. The Broomall location provides waste collection and disposal services to residential and commercial customers throughout the surrounding communities in southeastern Pennsylvania.
Location and Service Area
The facility is situated at 3 Sussex Blvd in Broomall, Pennsylvania, within the 19008 zip code. Broomall is an unincorporated community in Marple Township, positioned approximately 12 miles west of downtown Philadelphia. This location places the facility within convenient reach of numerous Delaware County municipalities, including Havertown, Springfield, Media, and Newtown Square. The positioning along Sussex Boulevard provides access to major transportation routes, facilitating service delivery throughout the region.
Delaware County represents a densely populated suburban area with a mix of residential neighborhoods, commercial districts, and light industrial zones, all of which generate varying waste management needs. The Broomall facility serves this diverse customer base with collection services tailored to different property types and waste volumes.
Services Offered
As a garbage collection service provider, the Broomall WM location offers a range of waste management solutions typical of the company's nationwide service portfolio. These services generally include:
- Residential curbside garbage collection on scheduled pickup days
- Commercial waste collection for businesses of various sizes
- Dumpster rental services for construction projects, renovations, and cleanouts
- Roll-off container delivery and pickup for temporary waste disposal needs
- Recycling collection services where available
- Bulk item pickup for large household items
The dumpster rental service accommodates customers undertaking home improvement projects, property cleanouts, roofing jobs, and construction work. Containers are available in multiple sizes to match the scope of different projects, with rental periods that can be customized based on project timelines. Delivery drivers transport containers to customer locations and retrieve them once filled or when the rental period concludes.
Parent Company Background
WM, headquartered in Houston, Texas, traces its origins to 1968 when it was founded in Chicago. The company has grown through decades of acquisitions and organic expansion to become the largest residential trash collector in the United States. The company operates an extensive network of collection operations, transfer stations, landfills, and recycling facilities across North America.
The rebranding from Waste Management to the simplified WM name occurred as part of a broader corporate identity refresh. The company maintains operations in all 50 states and Canada, serving millions of residential, commercial, and industrial customers. WM employs tens of thousands of workers in various roles, from collection drivers to customer service representatives to environmental engineers.
The company's fleet includes specialized vehicles for different collection needs, including rear-loading trucks for residential routes, front-loading trucks for commercial dumpsters, and roll-off trucks for container delivery and retrieval. These vehicles are increasingly incorporating alternative fuel technologies as part of industry-wide sustainability initiatives.
Operational Structure
The Broomall facility operates within WM's regional management structure for the Mid-Atlantic area. Local operations involve coordination between multiple departments, including customer service, dispatch, route management, and field operations. Drivers follow established routes for regular collection services while also responding to on-demand requests for dumpster deliveries and special pickups.
Scheduling for services is typically handled through the company's centralized customer service system, which can be accessed by phone or through online platforms. The Broomall location can be reached directly at +1 610-892-9620 for local inquiries and service arrangements. This direct line provides customers in the Delaware County area with a point of contact for scheduling, service modifications, and account-related questions.
Industry Context
The waste management industry in the Philadelphia metropolitan area includes multiple service providers ranging from large national companies to regional operators and local haulers. WM competes in this market as one of the established national players, bringing the infrastructure and resources of a large corporation to local service delivery.
Garbage collection services in Pennsylvania operate under state environmental regulations that govern waste handling, transportation, and disposal. Companies must maintain appropriate licensing and adhere to standards for vehicle operation, worker safety, and environmental protection. The industry has evolved significantly over recent decades, with increased emphasis on recycling, waste diversion, and sustainable practices.
Service Considerations
Customers considering waste management services typically evaluate factors including service frequency, container sizes, pricing structures, and contract terms. Residential services often operate on weekly collection schedules, while commercial accounts may require more frequent service depending on waste generation volumes. Dumpster rentals involve considerations of container size selection, rental duration, weight limits, and acceptable materials.
The waste management industry generally operates on subscription-based models for regular collection services, with customers entering service agreements that specify terms, pricing, and service parameters. Temporary services like dumpster rentals typically involve one-time arrangements with defined delivery and pickup dates.
Contact Information
The WM Broomall location maintains regular business hours for customer service and operations. Customers can reach the facility by phone at +1 610-892-9620 to discuss service options, schedule deliveries, or address account matters. The physical address at 3 Sussex Blvd, Broomall, PA 19008 serves as the operational base for services in the surrounding Delaware County communities.
For customers in the Broomall area and neighboring communities, this WM location represents the local point of contact for accessing the company's range of waste collection and disposal services. The facility's position within the broader WM network provides access to the resources and service capabilities of one of the nation's largest waste management organizations.
Contact Information for WM - Broomall, PA
Broomall, PA 19008
United States of America
County: Delaware County
Phone: +1 610-892-9620
Customer Reviews
2.0 out of 5 stars
Based on 9 reviews
Review data
5 star reviews
- 22%
4 star reviews
- 0%
3 star reviews
- 0%
2 star reviews
- 11%
1 star reviews
- 67%
Working Hours / Hours of Operation
- Monday:
- 8AM-5PM
- Tuesday:
- 8AM-5PM
- Wednesday:
- 8AM-5PM
- Thursday:
- 8AM-5PM
- Friday:
- 8AM-5PM
- Saturday:
- Closed
- Sunday:
- Closed
Location Map
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