Patient Services Representative - West Lawn Family Medicine

Job Summary

The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support.

Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department.

Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.

The Patient Services Representative is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned.

#READ

Qualifications

Education Requirements

Completes and maintains all competencies and trainings as required for role.

High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

No experience

Certification and Licensure

BLS Certification - Based on department

Required Skills

Computer Skills to include use and navigation

Customer Service Skills

Detail Oriented

Excellent Communications Skills

Excellent Interpersonal Skills

General Clerical Skills

Medical Terminology

Microsoft Office Applications

Multi Line Telephone Operational Skills

Multitasking

Organizational Skills

Overview

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.

This position was posted by Tower Health (Southern Berks West Lawn, PA). Apply through the official website using the link on this page.