Fast food restaurantKutztown

Arby's

4.0(809)
Unclaimed

Arby's in Kutztown is a fast food restaurant serving roast beef sandwiches, turkey wraps, crinkle fries, salads and shakes. Reviewers highlight the unusually friendly staff, quick drive-thru service and a dining room overlooking scenic pasture.

Arby's Logo

Arby's at a glance

Fast-food chain, known for its roast beef, serving up hot & cold sandwiches, fries & shakes.

What people love about Arby's

The Friendly Older Gentleman at the Window

Multiple regulars independently call out this same employee as the reason their visit feels good, making him a recognizable face of the location.

every single time I come to this location the older gentleman is always so nice. He has always in a great mood... Please give this guy a raise because he is doing amazing!
the gentlemen who works the window is especially nice and he's always the highlight of my day!

Exceptional Late-Night Service from Logan

A customer arriving just before closing was impressed enough by Logan's politeness and willingness to make food fresh to write a detailed thank-you.

Logan took my order with some of the best customer service I've ever received at a fast food place, especially getting close to closing time.
Logan, I thank you for being awesome and super polite and making fresh fries for me and my kid.

About Arby's

Arby's at 15506 Kutztown Rd in Kutztown, Pennsylvania, is a franchise location of the national fast food chain known primarily for sliced roast beef sandwiches and a deli-style approach to quick service food. The restaurant operates as store number 5229 within the Arby's system and serves the borough of Kutztown along with the surrounding Berks County communities, including Maxatawny Township, Fleetwood, Lyons, Topton and the areas near Kutztown University. The store can be reached by phone at +1 610-683-7300.

The location sits along Kutztown Road, a corridor that carries both local traffic and travelers moving between Reading and Allentown. Because of its position, the restaurant functions as a neighborhood lunch and dinner stop for residents and as a convenient break for drivers passing through the region. The property occupies elevated ground with open farmland visible from the dining area, a setting that is somewhat unusual for a national fast food brand and one that regular visitors tend to notice.

The Arby's Brand and Its Menu

Arby's was founded in 1964 in Boardman, Ohio, by brothers Forrest and Leroy Raffel, who built the concept around roast beef rather than hamburgers in order to stand apart from the burger chains that dominated American fast food at the time. The name itself is a play on the initials R and B, for Raffel Brothers. Over the following decades the chain expanded nationwide and later broadened its menu well beyond its original single-sandwich focus. Today Arby's is part of Inspire Brands, a restaurant group that also includes several other national chains.

The menu at the Kutztown store reflects the full current Arby's lineup. Roast beef remains the anchor, available in classic form as well as in larger portions and in versions dressed with cheese sauce, barbecue sauce or the chain's well known Horsey Sauce, a creamy horseradish condiment that has been a brand signature for decades. Beyond roast beef, the restaurant serves:

  • Sliced turkey sandwiches, clubs and wraps
  • Smokehouse and brisket style sandwiches
  • Crispy and grilled chicken sandwiches and chicken tenders
  • Gyros, including turkey and roast beef versions served with tzatziki sauce on flatbread
  • Fish sandwiches, offered year round at many locations and often expanded during Lent
  • Market Fresh salads and lighter wrap options
  • Curly fries, crinkle cut fries, potato cakes, mozzarella sticks and jalapeno poppers
  • Milkshakes, turnovers and seasonal dessert items
  • Hot and iced coffee and a standard range of fountain drinks

Limited time offerings rotate through the year, and the Kutztown location participates in these national promotions, which have historically included items such as smoked brisket, Greek style gyros, specialty fries and seasonal shake flavors. Customers who follow the brand's promotional calendar will find those items available here when they launch.

Service Options

The restaurant is set up to handle several different kinds of visits. A drive-through lane serves customers who prefer to stay in their vehicles, and it tends to carry a significant share of the store's volume during peak lunch and dinner periods. Inside, service is handled at the counter rather than by table service, with a dining room available for guests who want to eat on site. Takeout is available, as is curbside pickup for customers who order ahead and prefer to have their food brought out to the parking area.

Delivery is also offered, which extends the restaurant's reach into surrounding neighborhoods for customers who cannot or prefer not to travel to the store. Lunch and dinner are the busiest meal periods, and the location is a common choice for solo diners as well as for groups, with seating configured to accommodate both.

Facilities and Accessibility

The site offers on-site parking, including a free parking lot, with additional free street parking available nearby. The parking lot includes wheelchair accessible spaces. The building has a wheelchair accessible entrance and a wheelchair accessible restroom, making the dining room usable for guests with mobility needs and for anyone who prefers a step-free approach to the counter.

Families are well accommodated. The restaurant stocks high chairs, offers a dedicated kids' menu and provides changing tables in the restroom facilities. The overall atmosphere is casual, with no dress expectations and a layout intended for quick, informal meals rather than lingering, though guests traveling long distances often use the dining room as a rest stop.

Payment and Ordering

The store accepts a broad range of payment methods, including cash, debit cards, credit cards, personal checks and NFC mobile payments such as contactless phone and smartwatch transactions. Customers can order in person at the counter, through the drive-through, or in advance through the Arby's mobile application, which also administers the chain's rewards program. Points earned through the app accumulate toward free menu items and can be used at participating locations, including this one.

Local Context

Kutztown is a small borough in the Pennsylvania Dutch region of Berks County, best known as the home of Kutztown University and the annual Kutztown Folk Festival, one of the oldest folklife festivals in the United States. The borough's population swells during the academic year and again during festival season in summer, and local food businesses adjust to those cycles. For students, visiting families and festival attendees, the Kutztown Road corridor provides a cluster of familiar, quickly accessible dining options, and this Arby's is among them.

The surrounding landscape is largely agricultural, and the restaurant's hillside position gives the dining room and parking area views across neighboring fields. For travelers crossing the region on Route 222 and connecting local roads, the location offers a recognizable brand with predictable hours and a full menu without requiring a long detour.

Practical Notes for Visitors

Customers planning a visit may find the following useful:

  • Peak times generally fall around midday and in the early evening, with lighter traffic in mid afternoon.
  • Fresh preparation of fried items can sometimes be requested, with a short wait.
  • Both dine-in seating and restrooms are available for travelers using the stop as a break.
  • Menu, nutrition information, allergen details and current promotions are published by Arby's corporate under the store's individual location page.
  • Hours of operation can vary by season and holiday, so calling ahead is advisable for late night visits.

As a franchise operation, the Kutztown store follows national Arby's standards for food preparation, menu composition and food safety while being run day to day by local management and staff drawn from the surrounding community.

Unique Details About Arby's

Crowd

  • Groups

Parking

  • Parking
  • Free parking lot
  • Paid parking lot
  • Free street parking

Children

  • Kids' menu
  • High chairs
  • Good for kids
  • Has changing table(s)

Payments

  • Checks
  • Debit cards
  • Credit cards
  • NFC mobile payments

Amenities

  • Restroom

Offerings

  • Coffee
  • Quick bite

Atmosphere

  • Casual

Popular for

  • Lunch
  • Dinner
  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible restroom
  • Wheelchair accessible parking lot

Dining options

  • Lunch
  • Dinner
  • Dessert
  • Seating
  • Counter service

Service options

  • Dine-in
  • Takeout
  • Delivery
  • Drive-through
  • Curbside pickup
  • Onsite services

Contact Arby's

15506 Kutztown Rd
Kutztown, PA 19530
United States of America

County: Berks County

Website: Visit Website

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Customer Reviews

4.0 out of 5 stars

Based on 809 reviews

Review data

5 star reviews

46%

4 star reviews

27%

3 star reviews

15%

2 star reviews

5%

1 star reviews

7%

Working Hours / Hours of Operation

Monday:
10AM-10PM
Tuesday:
10AM-10PM
Wednesday:
10AM-10PM
Thursday:
10AM-10PM
Friday:
10AM-10PM
Saturday:
10AM-10PM
Sunday:
10AM-10PM

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