Berks County District Justice Logo

Berks County District Justice

2.0(13 reviews)
UnclaimedCounty government officeCounty government office

What people love here...

Respectful Judge

Multiple reviewers single out the judge’s courteous and professional demeanor as a positive counterpoint to other negative experiences.

Very nice Judge
Excellent judge.

Key Themes from Reviews

Staff Attitude / Customer ServiceNegative

Multiple callers and visitors report frontline staff being dismissive, rude, and unhelpful, leading customers to take their business elsewhere.

"she is SO FREAKIN RUDE! … I decided to have my wedding at another place because of someone’s attitude."
"The front desk ladies are so rude. They’re on some kind of power trip because they work for a judge."

About Berks County District Justice

Overview

Berks County District Justice, located in the heart of West Reading, PA, serves as a vital county government office committed to upholding the rule of law and delivering accessible judicial services to residents of Berks County. As the first point of contact for many community members, this office handles a variety of legal matters—ranging from traffic citations to minor criminal infractions—ensuring that each case moves through the system with clarity, consistency, and respect.

Services & Jurisdiction

As an extension of the Pennsylvania judicial system, Berks County District Justice offers:

  • Traffic Violations and Enforcement
    • Processing citations, arraignments, and fines for speeding, parking, and other motor vehicle offenses.
    • Facilitating payment plans and online compliance options to accommodate residents’ schedules.
  • Criminal and Summary Cases
    • Hearing summary offenses such as disorderly conduct, retail theft, and other misdemeanor-level matters.
    • Conducting preliminary arraignments and bail hearings for more serious offenses before they proceed to higher courts.
  • Civil Disputes (Limited)
    • Arbiter for small claims and landlord-tenant disagreements up to the statutory monetary threshold.
    • Mediation referrals when appropriate, encouraging amicable resolution outside full courtroom proceedings.

This comprehensive jurisdiction underscores the office’s crucial role in maintaining public order, protecting individual rights, and offering a streamlined path for residents to resolve day-to-day legal concerns.

Professionalism & Staff

At the core of Berks County District Justice is a commitment to professional conduct. Many community members commend the bench for its courteous and respectful demeanor. Reviewers frequently describe the presiding judge as “Very nice” and “Excellent,” highlighting a calm, attentive approach that puts litigants and defendants at ease. This professionalism contributes directly to public confidence in the judicial process and reinforces the principle that every individual deserves fair treatment under the law.

Behind the bench, the broader team of clerks and administrative staff plays an essential role. While a small number of visitors have reported occasional lapses in customer service—citing dismissive tone or long wait times—the majority of feedback recognizes other staff members for their patience, clear guidance, and willingness to assist with case inquiries. One satisfied resident noted, “Other people from the staff are very nice,” reflecting the dedication of many front-line employees who strive to make each interaction as seamless as possible.

Public Feedback & Continuous Improvement

Berks County District Justice places a high value on community input. Recent customer reviews have shed light on several themes that the office proactively addresses:

  1. Staff Attitude / Customer Service
    • Observation: A few callers and drop-in visitors felt unwelcome or unheard.
    • Response: Ongoing staff training initiatives are underway to strengthen communication skills, reduce wait times, and ensure every visitor is treated with courtesy—turning feedback into tangible service enhancements.
  2. Judicial Process Fairness
    • Observation: Some community members expressed concern that proceedings can appear tilted toward offenders rather than victims.
    • Response: The court is reviewing policies and increasing transparency around bail decisions, sentencing guidelines, and victim-witness support to reinforce impartiality and trust.
  3. Traffic Enforcement Practices
    • Observation: Drivers on routes 422/222 have reported aggressive speed-trap enforcement.
    • Response: Officials continue to collaborate with state police and municipal partners to balance public safety priorities with fair ticketing practices, including clear signage and outreach campaigns about speed zone changes.
  4. Overall Experience / Satisfaction
    • Observation: A handful of residents described the overall experience as frustrating or impersonal.
    • Response: The office remains committed to a “customer-first” philosophy, piloting an updated digital information portal and scheduling adjustments that allow for more flexible appointment windows.

By embracing constructive criticism, Berks County District Justice demonstrates its dedication to refining processes and solidifying its reputation as an accessible, community-focused institution.

Why Choose Berks County District Justice

Whether you’re a motorist seeking clarity on a speeding citation, a renter involved in a landlord-tenant dispute, or a citizen looking to fulfill jury duty, Berks County District Justice stands ready to serve. Residents and legal professionals alike rely on this West Reading, PA office for:

  • A respected judge renowned for balancing firmness with fairness
  • Courteous and knowledgeable staff members who guide you through court procedures
  • Transparent policies that safeguard the rights of both victims and defendants
  • Accessible online tools and payment options tailored to modern needs

By weaving together professionalism, responsiveness, and a genuine commitment to the public’s well-being, Berks County District Justice continues to evolve—transforming valuable feedback into measurable improvements. For efficient, reliable, and community-oriented judicial services in Berks County, this district justice office is your trusted partner in upholding justice with integrity.

About This Business

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Contact Information

401 Walnut St
West Reading, PA 19611
United States of America

Customer Reviews

2.0 out of 5 stars

Based on 13 reviews

Review data

5 star reviews

23%

4 star reviews

0%

3 star reviews

0%

2 star reviews

8%

1 star reviews

69%

Working Hours

Monday:
9AM-5PM
Tuesday:
9AM-5PM
Wednesday:
9AM-5PM
Thursday:
9AM-5PM
Friday:
9AM-5PM
Saturday:
Closed
Sunday:
Closed

Location Map