What people love here...
Respectful Service from the Delivery Assistant (“the boy”)
Despite the overall poor delivery experience, customers single out this assistant for positive treatment, marking him as a reliable and courteous team member.
Key Themes from Reviews
Delivery Service QualityNegative
Customers are dissatisfied with the primary delivery person’s performance and overall service quality.
About Citizens Bank ATM
About Citizens Bank ATM
Citizens Bank ATM in Reading, PA offers a streamlined, customer-focused way to access your cash whenever you need it. Nestled in the heart of the community, this ATM stands out as a reliable, secure station for quick withdrawals and balance inquiries. Whether you’re running errands downtown or commuting through the neighborhood, Citizens Bank ATM provides an easy-to-use interface combined with robust security features—so you can complete transactions in seconds and get back to your day with confidence.
Conveniently Located in Reading, PA
Positioned strategically for both foot traffic and drivers, our ATM is just moments away from restaurants, retail shops, and office complexes. Ample well-lit parking, clear signage, and 24/7 outdoor lighting ensure hassle-free access at all hours. Its central location on a major thoroughfare means you never have to go out of your way for the convenience of instant cash. Whether you’re stopping by early in the morning or late at night, you’ll appreciate the peace of mind offered by a nearby Citizens Bank ATM.
Secure, User-Friendly Transactions
At Citizens Bank ATM, security is our top priority. Each transaction is protected by multi-layer encryption, and our machine regularly undergoes software updates to guard against fraud. The intuitive touchscreen prompts let you navigate withdrawal amounts and balance checks with ease. No more fumbling with buttons or confusing menus—our straightforward design helps you complete your banking tasks quickly. Additionally, real-time network monitoring ensures you can trust every tap, PIN entry, and confirmation screen as you manage your finances.
Responsive Service and Maintenance
We understand that an ATM’s value hinges on its availability. That’s why Citizens Bank partners with a dedicated maintenance team to keep cash levels topped up and the machine running smoothly. Recently, some customers have shared candid feedback about occasional delays from our primary service representative. We take those comments seriously: thorough scheduling reviews and process enhancements are already in motion to eliminate any downtime and ensure consistent service quality.
Celebrating Our Dedicated Assistant
While we work on system-wide improvements, one team member continues to stand out in customer reviews. Fondly referred to simply as “the boy,” this delivery assistant has earned unanimous praise for his respectful demeanor and attentive support. Whether he’s reloading the cash cassettes, performing security checks, or answering quick maintenance questions on-site, his courteous approach leaves a lasting impression. Customers regularly highlight his professionalism—proof that a friendly smile and a genuine “How can I help?” can turn a routine ATM visit into a positive experience.
Listening to Customer Feedback
At Citizens Bank ATM, we believe that growth comes from active listening. When customers say “the man who does delivery gives a terrible service,” we hear that as an opportunity to refine our training, tighten our schedules, and hold ourselves to a higher standard. Conversely, accolades for our assistant technician inspire us to recognize outstanding performers and share best practices across the team. By balancing constructive criticism with heartfelt praise, we continually elevate the overall service you encounter at our ATM location.
Why Choose Citizens Bank ATM
- 24/7 availability in a prime Reading, PA location
- Secure, multi-layer encryption and real-time monitoring
- Intuitive interface for fast withdrawals and balance checks
- Ongoing maintenance and system updates for dependable uptime
- A standout support staff member who treats every customer with respect
Experience Reliable Cash Access Today
Whether you’re a local resident, a commuter passing through, or a business owner stocking up on petty cash, Citizens Bank ATM in Reading, PA is here to serve you—day and night. We’ve built our reputation on convenience, security, and a staff culture that values respect above all. Next time you’re in the neighborhood, stop by our ATM kiosk and discover why customers appreciate the difference a dedicated assistant can make. For seamless transactions backed by responsive support, Citizens Bank ATM remains your trusted partner in cash access.
Categories
About This Business
Accessibility
- Assistive hearing loop
- Wheelchair accessible seating
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Contact Information
Reading, PA 19601
United States of America
Website: Visit Website
Customer Reviews
3.0 out of 5 stars
Based on 2 reviews
Review data
5 star reviews
- 50%
4 star reviews
- 0%
3 star reviews
- 0%
2 star reviews
- 0%
1 star reviews
- 50%
Working Hours
- Monday:
- Open 24 hours
- Tuesday:
- Open 24 hours
- Wednesday:
- Open 24 hours
- Thursday:
- Open 24 hours
- Friday:
- Open 24 hours
- Saturday:
- Open 24 hours
- Sunday:
- Open 24 hours