Cold Stone Creamery Logo

Cold Stone Creamery

4.3(358 reviews)
Unclaimed$$Ice cream shopIce cream shop

What people love here...

Exceptional Service from Dayanna

Multiple customers name-check Dayanna for proactive sampling, friendly guidance, and making first-time visitors feel at home.

“The cashier Dayanna wasted no time to make me feel welcomed…gave me samples…and shared what her favorite flavors were.” (Review 16)
“Worker Dayanna has some of the more welcoming and kind hearted attitude…made my experience very easy going.” (Review 10)

Key Themes from Reviews

Ice Cream QualityMixed

Customers praise the rich, flavorful ice cream but some report issues like rubbery texture, stale ingredients, or poor mix-in distribution.

"“Each scoop bursts with flavor, making every visit a treat for the taste buds.” (Review 1)"
"“Just spent $13 on ice cream that was like rubber. Threw the ice cream in the trash…” (Review 13)"

About Cold Stone Creamery

About Cold Stone Creamery – Reading, PA’s Premier Ice Cream Shop

Nestled in the heart of Reading, Pennsylvania, Cold Stone Creamery offers an irresistible ice cream experience that keeps locals and visitors coming back for more. This well-loved ice cream shop brings together premium ingredients, creative mix-ins, and a welcoming atmosphere to create moments of pure delight—whether you’re craving a single scoop or planning a custom cake for a special celebration.

A Scoop Above the Rest

At Cold Stone Creamery, every flavor is an opportunity for adventure. Customers rave that “each scoop bursts with flavor, making every visit a treat for the taste buds,” and it’s easy to see why. From classic vanilla to innovative creations, the star of the show is often the crowd-favorite Strawberry Blond—a luscious blend of white chocolate and strawberry that customers declare “one of the many great flavors they have.” For those seeking a bolder indulgence, the Mud Pie Moja delivers a chocolate lover’s dream, layered with brownie bits, cookie dough, fudge, and whipped topping.

Craftsmanship You Can Taste

Cold Stone Creamery’s signature style of hand-mixed ice cream on a frozen granite stone ensures each batch is as fresh as it is fun to watch. While a handful of guests have shared that mix-in distribution can be uneven or that some batches vary in texture, the majority praise the richness and depth of flavor. The team’s dedication to quality shows in every spoonful—and with portions that range from petite scoops to hearty creations, there’s a perfect size for every appetite.

Warm, Welcoming Service

What truly sets Cold Stone Creamery in Reading apart is its people. Many patrons highlight exceptional service, especially from Dayanna, whose enthusiasm and genuine friendliness turn first-time visitors into regulars. As one guest put it, “Dayanna wasted no time to make me feel welcomed…gave me samples…and shared what her favorite flavors were.” That kind of personal touch—sampling new flavors, answering questions, and making every guest feel at home—elevates an ordinary outing into a memorable moment.

Attentiveness & Improvement

No business is perfect, and feedback is taken seriously here. Some reviewers mention feeling rushed during busy periods or encountering staff who seem overwhelmed. Others note occasional wait times or order mix-ups—particularly during peak cake pickups. Management uses these insights to fine-tune training, streamline order-taking, and ensure that every customer leaves satisfied.

Custom Cakes & Special Occasions

Beyond scoop shops, Cold Stone Creamery offers custom ice cream cakes that steal the show at birthdays, graduations, and all kinds of celebrations. When everything aligns, customers delight in “stunning,” well-decorated cakes with flawless design and mouthwatering flavor. In fact, even when a delivery date was entered incorrectly, the team turned it around “within a few hours,” proving their commitment to service and taste. From simple messages to elaborate designs, these custom creations combine picture-perfect decorations with the same premium ice cream you love.

Inviting Atmosphere & Cleanliness

Step inside and you’ll immediately notice the bright, clean space designed to make you feel comfortable. Ample seating invites friends and families to linger over cones, cups, or sundaes. During busy weekends, the air buzzes with laughter and the scent of freshly baked waffle cones. Guests continually praise how well the store is maintained—“despite it being busy,” one review notes, “they keep the place spotless.”

Value & Portion Guidance

While some visitors feel prices can be high, especially on single scoops during peak hours, others find that sampling a few flavors or opting for a specialty creation balances indulgence and value. DoorDash patrons have flagged smaller-than-expected portions, so if you’re dining in, consider upgrading your scoop or sharing a Signature Creation with friends to make the most of your visit.

Plan Your Visit

Whether you’re a devoted local or just passing through Reading, Cold Stone Creamery invites you to experience handcrafted ice cream, a friendly staff eager to personalize your visit, and an atmosphere designed for pure enjoyment. Stop in today to sample signature flavors like Strawberry Blond or Mud Pie Moja, say hello to Dayanna and the team, and discover why this ice cream shop remains a community favorite. Your perfect scoop is waiting!

Description

Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.

Categories

About This Business

Crowd

  • Groups

Children

  • Good for kids

Payments

  • Debit cards
  • Credit cards
  • NFC mobile payments

Planning

  • Quick visit

Amenities

  • Restroom

Atmosphere

  • Casual
  • Trendy

Popular for

  • Solo dining

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible restroom
  • Wheelchair accessible parking lot

Service options

  • Dine-in
  • Takeout
  • Delivery
  • Curbside pickup
  • In-store pickup
  • Onsite services
  • In-store shopping
  • Same-day delivery
  • No-contact delivery

Contact Information

2747 Paper Mill Rd Ste 21A
Reading, PA 19610
United States of America

Website: Visit Website

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Customer Reviews

4.3 out of 5 stars

Based on 358 reviews

Review data

5 star reviews

67%

4 star reviews

15%

3 star reviews

6%

2 star reviews

4%

1 star reviews

8%

Working Hours

Monday:
11AM-9:30PM
Tuesday:
11AM-9:30PM
Wednesday:
11AM-9:30PM
Thursday:
11AM-9:30PM
Friday:
11AM-10PM
Saturday:
11AM-10PM
Sunday:
11AM-9:30PM

Location Map