Community Bank, N.A.

Community Bank, N.A. operates a full-service retail branch at 1701 W Chew Street in Allentown, Pennsylvania, serving the city's West End neighborhood and the surrounding Lehigh Valley communities. The location handles the range of day-to-day banking needs that customers expect from a community-focused institution: checking and savings accounts, certificates of deposit, consumer and mortgage lending, business deposit accounts, and access to the bank's broader lineup of financial services. The branch can be reached by phone at +1 610-435-7780.

About the Bank

Community Bank, N.A. is a nationally chartered bank whose roots trace back to 1866, when it began as a small financial institution in upstate New York. Over more than a century and a half it grew through steady expansion and a long series of acquisitions, and today it ranks among the larger banking networks headquartered in the Northeast. The bank is a subsidiary of a publicly traded holding company and operates roughly 200 branches across Upstate New York, Northeastern and Central Pennsylvania, Vermont, and Western Massachusetts. That footprint places it in a category that is somewhat unusual in modern banking: large enough to offer the technology, product depth, and lending capacity of a regional institution, but organized around individual community branches rather than a centralized, call-center-first model.

The Allentown market represents part of the bank's Pennsylvania expansion. Community Bank has entered many of its Pennsylvania communities by acquiring branch networks and smaller banks, which means a number of its locations have longer local histories under previous names. Customers in the Lehigh Valley may recall this site operating under a different banner in past years, and some longtime account holders have continued banking at the same address through the transition. For customers, the practical upshot is continuity of location and, in many cases, continuity of staff, combined with access to a wider product set than a single-market bank can usually provide.

Personal Banking Services

The core of the branch's work involves everyday consumer banking. Community Bank offers several tiers of personal checking accounts, including basic accounts with low or no monthly maintenance requirements, interest-bearing options, and accounts designed for customers who maintain higher balances or use multiple bank services. Savings products include traditional statement savings, money market accounts, and certificates of deposit across a range of terms. Health savings accounts and individual retirement accounts are also part of the deposit lineup.

On the lending side, the branch staff can assist with applications for:

• Residential mortgages, including purchase loans, refinances, and construction financing
• Home equity loans and home equity lines of credit
• Auto and recreational vehicle loans
• Personal loans and personal lines of credit
• Credit cards and overdraft protection lines

Routine branch transactions cover the familiar list: deposits and withdrawals, cashier's checks, money orders, wire transfers, notary service, and account maintenance such as address and beneficiary updates. Staff also help customers set up direct deposit, order checks and debit cards, and troubleshoot issues with online and mobile access.

Business and Commercial Services

The Chew Street branch is a working option for small business owners and nonprofit organizations in Allentown and the nearby boroughs and townships. Business banking products include business checking and savings accounts sized for different transaction volumes, merchant services for card acceptance, treasury and cash management tools, remote deposit capture, payroll support, and commercial lending. Commercial credit options generally include term loans for equipment and expansion, commercial real estate financing, working capital lines of credit, and participation in government-guaranteed loan programs. Because the bank maintains regional commercial lending teams, a branch conversation can lead to a referral to a lender who specializes in a particular industry or loan type.

The bank's affiliated companies extend the service range further. Through related subsidiaries, Community Bank offers employee benefits and retirement plan administration, insurance brokerage, and investment and wealth management services. Business owners looking at a retirement plan for employees, a commercial insurance review, or a succession and estate planning discussion can typically begin that process at the branch level.

Location, Access, and the Neighborhood

West Chew Street runs through one of Allentown's established residential and institutional corridors, near the hospital campus and within easy reach of the neighborhoods west of Center City. The location makes the branch convenient for area residents, nearby medical and professional workers, and small businesses operating along the Chew, Tilghman, and Liberty Street corridors. Access from Route 22 and Interstate 78 is straightforward, and the branch sits within a short drive of Whitehall, South Whitehall, Salisbury, and Bethlehem.

The site includes a parking lot with wheelchair accessible parking. A drive-up window is available for teller transactions, which is useful for customers who prefer not to park and come inside, as well as for quick errands such as deposits, withdrawals, and check cashing. ATM access is available at the location, and Community Bank customers also have surcharge-free access to a broader shared ATM network, which is worth asking about for anyone who travels frequently.

Digital Banking and Account Access

Alongside in-person service, Community Bank provides online banking and a mobile app with mobile check deposit, bill payment, person-to-person transfers, card controls, account alerts, and electronic statements. Customers can open certain accounts online, apply for loans digitally, and monitor credit score information through the bank's digital tools. Telephone banking and a customer support line supplement the branch for after-hours needs. For many account holders, the practical pattern is a hybrid one: routine transactions handled by phone or app, and more complex matters such as loan closings, account restructuring, business services setup, or fraud and identity issues handled face to face at the branch.

Practical Information for Visitors

Customers planning a visit should note a few things that tend to save time. Account openings, loan applications, and business services conversations generally go faster with an appointment, which can be arranged by calling the branch directly. New account openings usually require government-issued photo identification, a Social Security number or taxpayer identification number, and, for businesses, formation documents such as articles of organization, a partnership agreement, or a business license, along with an employer identification number and any required resolutions authorizing signers. Safe deposit box availability, notary hours, and specific cutoff times for wires and same-day deposits vary by location and are best confirmed by phone.

For mortgage and commercial loan inquiries, the branch can either handle the initial conversation or connect a customer with a lending officer covering the Lehigh Valley. Current deposit rates, fee schedules, and account disclosures are published by the bank, and staff can walk customers through the terms that apply to a particular account before it is opened.