
County of Berks Berks Heim Nursing Home
County of Berks Berks Heim Nursing Home in Leesport offers compassionate, comprehensive care with a dedicated staff and specialized dementia services. Families appreciate the clean facility, strong communication, and wide range of activities for residents.
What people love about County of Berks Berks Heim Nursing Home
Exceptional Care in the Dementia/Memory Care Wing
Multiple families specifically praise the specialized dementia care, with one noting dramatic improvements in their mother's mood and health.
Specific Staff Members - Rebecca Chambers and Matt Tracey
These staff members are mentioned by name with particular appreciation, suggesting they provide exceptional service that stands out to families.
Low Staff Turnover
Even in a largely negative review, this family specifically highlights the stability of nursing staff as a significant positive, indicating consistent care relationships.
Comprehensive Multi-Disciplinary Care Team
Families consistently mention the broad range of professional staff involved in care, appreciating the comprehensive, team-based approach to resident wellbeing.
Key Themes from Reviews of County of Berks Berks Heim Nursing Home
Staff Quality and Compassion
PositiveCustomers consistently praise the nursing staff, CNAs, and support staff for being caring, compassionate, attentive, and genuinely invested in residents' wellbeing.
Communication with Families
PositiveFamilies appreciate being kept well-informed about their loved ones' care, with regular updates on progress, medication changes, and treatment decisions.
Facility Cleanliness and Maintenance
PositiveMultiple reviewers highlight the exceptional cleanliness of the facility, noting it's spotless and doesn't have typical nursing home odors.
Care Negligence and Medical Issues
NegativeSome families report serious concerns about staff negligence and inadequate medical care, particularly regarding end-of-life communication and following proper treatment protocols.
Activities and Social Engagement
PositiveResidents benefit from various activities and programs designed to promote socialization and cognitive engagement.
Food Quality
MixedFood quality receives mixed reviews, with some finding it acceptable for an institutional setting while others are highly dissatisfied.
Rehabilitation Services
PositivePatients and families praise the rehabilitation services, noting good coordination of occupational and physical therapy both during stays and for discharge planning.
About County of Berks Berks Heim Nursing Home
About Berks Heim Nursing Home
Welcome to Berks Heim Nursing Home, a cornerstone of compassionate care and community service in Berks County, Pennsylvania. Located at 1011 Berks Road in Leesport, our facility has been proudly serving residents and their families with dedication, respect, and unwavering commitment to excellence in long-term care and rehabilitation services.
As a county-operated nursing home, Berks Heim represents more than just a healthcare facility – we are an integral part of the Berks County community, operated by the county government to ensure that quality care remains accessible and affordable for all residents who need our services. Our public ownership means that every decision we make is guided by our commitment to serve the community rather than maximize profits, allowing us to focus entirely on what matters most: the health, comfort, and dignity of our residents.
Our Mission and Values
At Berks Heim Nursing Home, we believe that every individual deserves to live with dignity, respect, and the highest quality of care possible. Our mission is to provide comprehensive, person-centered care that honors each resident's unique needs, preferences, and life story. We understand that choosing a nursing home is one of life's most difficult decisions, and we are honored to be entrusted with the care of your loved ones during this important chapter of their lives.
Our core values guide everything we do:
- Compassion: We approach each resident with empathy, understanding, and genuine care
- Dignity: We honor the individuality and worth of every person in our care
- Excellence: We strive for the highest standards in all aspects of our services
- Community: We foster a sense of belonging and connection among residents, families, and staff
- Integrity: We operate with transparency, honesty, and ethical principles
- Innovation: We continuously seek new ways to improve care and enhance quality of life
Comprehensive Care Services
Berks Heim Nursing Home offers a full spectrum of services designed to meet the diverse needs of our residents. Our skilled nursing care encompasses both short-term rehabilitation and long-term residential care, ensuring that individuals receive the appropriate level of support at every stage of their journey.
Our skilled nursing services include 24-hour professional nursing care provided by our team of licensed registered nurses and licensed practical nurses. We specialize in managing complex medical conditions, medication administration, wound care, and coordination with physicians and specialists. Our nursing staff works closely with each resident's healthcare team to ensure continuity of care and optimal health outcomes.
For residents requiring rehabilitation services, we offer comprehensive physical therapy, occupational therapy, and speech therapy programs. Our licensed therapists work with individuals recovering from surgery, injury, or illness to help them regain strength, mobility, and independence. Whether the goal is returning home or achieving the highest possible level of function, our rehabilitation team creates personalized treatment plans that address each resident's specific needs and goals.
Specialized Programs and Services
Understanding that each resident has unique needs and preferences, Berks Heim Nursing Home has developed specialized programs to address specific conditions and populations. Our dementia care program provides specialized support for residents living with Alzheimer's disease and other forms of dementia, featuring specially trained staff, modified environments, and therapeutic activities designed to promote cognitive function and emotional well-being.
We also offer respite care services for families who need temporary assistance caring for their loved ones at home. This service provides families with the peace of mind knowing their loved one is receiving professional care while they take a much-needed break or handle other responsibilities.
Our wound care program utilizes the latest evidence-based practices and technologies to promote healing and prevent complications. Our certified wound care specialists work with residents who have chronic wounds, pressure ulcers, or other skin integrity issues, providing specialized treatments and education to promote optimal outcomes.
Living Environment and Amenities
We believe that a nursing home should feel like home, not like a hospital. That's why we've worked hard to create a warm, welcoming environment that promotes comfort and community. Our facility features comfortable common areas where residents can socialize, participate in activities, or simply relax with family and friends. We have beautiful outdoor spaces where residents can enjoy fresh air and nature, including gardens and walking paths that are safely accessible.
Each resident room is designed with comfort and functionality in mind, featuring necessary medical equipment alongside personal touches that make the space feel like home. We encourage residents and families to personalize their rooms with photographs, artwork, and meaningful belongings that reflect their personality and life history.
Our dining services provide nutritious, appetizing meals prepared by our dietary staff in accordance with each resident's dietary needs and preferences. We understand that mealtime is often a social highlight of the day, so we've created inviting dining spaces that encourage interaction and community among residents.
Activities and Social Programs
At Berks Heim Nursing Home, we recognize that quality of life encompasses much more than medical care. That's why we offer a robust activities program designed to engage residents physically, mentally, socially, and spiritually. Our certified activities director and dedicated volunteers coordinate a wide variety of programs that cater to different interests and abilities.
Our activity calendar includes music therapy, art therapy, pet therapy, intergenerational programs with local schools, religious services, holiday celebrations, and special events that bring the community into our facility. We also organize outings and excursions when possible, allowing residents to maintain connections with the broader community.
We encourage family involvement in our activities and welcome volunteers from the community who want to share their time and talents with our residents. These connections help create a vibrant, engaged community that enhances the quality of life for everyone involved.
Family Involvement and Communication
We understand that choosing Berks Heim Nursing Home means entrusting us with the care of someone precious to you. That's why we prioritize open, honest communication with families and work to involve them as partners in the care process. Our social services team serves as a liaison between families and our clinical staff, ensuring that concerns are addressed promptly and that families are kept informed about their loved one's condition and care plan.
We welcome family visits and encourage families to participate in care planning meetings, where we discuss goals, preferences, and any changes in condition or care needs. Our goal is to create a partnership that supports the best possible outcomes for your loved one while providing peace of mind for your family.
Community Partnerships and Involvement
As a county-operated facility, Berks Heim Nursing Home maintains strong partnerships with other healthcare providers, community organizations, and local businesses throughout Berks County. These partnerships allow us to coordinate care with hospitals, physicians, and specialists, ensuring seamless transitions and continuity of care for our residents.
We also work closely with local schools, churches, and civic organizations to bring the community into our facility and to maintain our residents' connections with the broader Leesport and Berks County community. These partnerships enrich the lives of our residents and help maintain the social connections that are so important to overall well-being.
Contact and Admission Information
If you're considering Berks Heim Nursing Home for yourself or a loved one, we encourage you to contact us at 610-376-4841 to schedule a tour and learn more about our services. Our admissions team is available to answer questions, provide information about insurance coverage and payment options, and guide you through the admission process.
We understand that this decision is never easy, and we're here to support you every step of the way. Whether you need immediate placement or are planning for future care needs, we're committed to providing the information and assistance you need to make the best decision for your situation.
At Berks Heim Nursing Home, we're more than a healthcare facility – we're a community dedicated to honoring the dignity and enhancing the quality of life for every resident we serve. We look forward to welcoming you to our family and demonstrating our commitment to excellence in everything we do.
Unique Details About County of Berks Berks Heim Nursing Home
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Alternative Local Businesses in Leesport, PA
Contact Information for County of Berks Berks Heim Nursing Home
Customer Reviews
3.9 out of 5 stars
Based on 26 reviews
Review data
5 star reviews
- 58%
4 star reviews
- 15%
3 star reviews
- 4%
2 star reviews
- 8%
1 star reviews
- 15%
Working Hours / Hours of Operation
- Monday:
- 8AM-8PM
- Tuesday:
- 8AM-8PM
- Wednesday:
- 8AM-8PM
- Thursday:
- 8AM-8PM
- Friday:
- 8AM-8PM
- Saturday:
- 8AM-8PM
- Sunday:
- 8AM-8PM
