Customers Bank - Malvern

Customers Bank operates a banking office at 40 General Warren Boulevard, Suite 200, in Malvern, Pennsylvania, within Chester County's Great Valley corporate corridor. The location functions as one of the bank's Pennsylvania offices, serving personal, business and commercial clients in the Philadelphia suburbs and the surrounding region. An ATM is available on site, and the building offers a wheelchair accessible entrance and a wheelchair accessible parking lot.

Customers Bank is the banking subsidiary of Customers Bancorp, Inc., a publicly traded bank holding company. The institution is a full service commercial bank offering deposit accounts, lending, treasury management and digital banking services. It is a member of the FDIC and an Equal Housing Lender, and it operates across multiple states through a combination of physical offices, remote relationship teams and online banking channels.

Background and History

Customers Bank traces its roots to a small community bank in southeastern Pennsylvania that was recapitalized and rebranded in the years following the 2008 financial crisis. Under a new management team that arrived in 2009, the organization adopted the Customers Bank name and pursued a growth strategy built around commercial banking relationships, selective branch expansion and specialized lending lines rather than a broad retail branch network.

Over the following decade, the bank expanded from its Pennsylvania base into markets including New York, New Jersey, Massachusetts, New Hampshire, Rhode Island, North Carolina, Florida, Texas, Illinois and Washington, D.C., generally through single office locations and teams of relationship bankers assigned to specific industries or regions. Customers Bancorp trades on the New York Stock Exchange, and the company has grown into one of the larger bank holding companies headquartered in Pennsylvania by total assets.

The bank has also been noted within the industry for its early work in financial technology. A digital banking division launched in the middle of the last decade focused on mobile first accounts and campus banking partnerships, and that business was later separated from the bank as an independent company. The bank has continued to invest in payments technology, application programming interfaces and digital account opening, and it participated heavily in federal small business relief lending programs, processing a substantial volume of loans for small businesses and nonprofits during that period.

Personal Banking Services

For individual customers, Customers Bank offers the core products expected of a full service bank. Typical offerings include:

• Personal checking accounts, including interest bearing options
• Savings accounts, money market accounts and certificates of deposit
• Online and mobile banking with electronic statements, bill pay and mobile check deposit
• Debit cards and access to ATM networks
• Residential mortgage and home equity lending
• Personal lines of credit and consumer loans

Because Customers Bank maintains a comparatively small number of physical offices for its size, many personal banking functions are handled through digital channels or by telephone, with in person appointments available at locations such as the Malvern office. Customers who prefer face to face service are generally encouraged to call ahead to confirm hours and the availability of a banker for specific needs such as loan applications, account maintenance or notary services.

Business and Commercial Banking

Commercial banking represents the core of the institution's activity, and the Malvern office sits in an area dense with professional services firms, pharmaceutical and life sciences companies, technology employers and light industrial businesses. Services oriented toward companies and institutions commonly include:

• Business checking, savings and money market accounts
• Commercial and industrial lending, including working capital lines of credit and term loans
• Commercial real estate financing and construction lending
• Small Business Administration lending programs
• Equipment finance and leasing
• Treasury management, including automated clearing house services, wire transfers, remote deposit capture, positive pay and fraud controls
• Merchant services and commercial card programs

The bank has also built specialized national lending groups that serve narrower markets. These have included mortgage warehouse lending for mortgage originators, fund finance for private equity and venture capital funds, financial institutions group banking, healthcare and technology lending, franchise finance and specialty finance. These teams often work with clients well beyond the immediate Philadelphia region, which is one reason the bank's footprint extends across multiple states without a corresponding number of branches.

Banking Model

Customers Bank has publicly described its approach as a high touch, single point of contact model, in which a client works with an assigned banker who coordinates lending, deposit and treasury services rather than routing requests through separate departments. The bank has paired this approach with remote and appointment based service, sometimes referred to as concierge banking, in which a banker can meet a client at the client's place of business. For commercial clients in Chester, Montgomery and Delaware counties, this means the Malvern office serves as both a meeting point and a base for relationship teams who spend time in the field.

Location and Access

The office is located in the Great Valley Corporate Center, a business park off General Warren Boulevard that is close to Route 30 and the Route 29 interchange with the Pennsylvania Turnpike. The area is a short drive from Paoli, Frazer, Exton and Berwyn, and it is within reach of commuters traveling along the Route 202 corridor. On site parking is available, including accessible parking spaces, and the entrance accommodates wheelchair access. The banking office is located in Suite 200, so visitors should follow building signage to the correct floor and suite.

Practical Information

• Address: 40 General Warren Boulevard, Suite 200, Malvern, Pennsylvania 19355
• Telephone: +1 866-476-2265
• On site ATM for cash access and deposits
• Accessible entrance and accessible parking lot

Customers are advised to contact the bank by phone to confirm current lobby hours, to schedule an appointment with a commercial or personal banker, and to ask about documentation needed for opening accounts or applying for credit. Deposit accounts are insured by the Federal Deposit Insurance Corporation up to applicable limits, and lending products are subject to credit approval and standard underwriting requirements.