
Bank
Customers Bank - Malvern
Customers Bank in Malvern is a full-service bank offering personal and business accounts, loans, and everyday banking services. Local branch access is paired with digital banking options for account management.
First Resource Bank in Exton is a locally owned community bank offering personal accounts, business banking, and commercial lending. Customers highlight staff who know them by name, fast loan processing, and proactive fraud monitoring.

Terry is by far the most frequently named employee, praised repeatedly for patience, knowledge, and guiding customers through new accounts, estate matters, and fraud resolution.
Terry provided us with exceptional customer service... Terry was kind, knowledgeable, offered helpful suggestions, never in a rush and quite patient with us during each and every transaction... she sure is a gem!
the Exton branch and especially Terry, really go above and beyond anytime you need anything at all.
Multiple business customers credit Sharon specifically with making the move from large national banks easy and worthwhile.
Sharon Sharpe made the transition much easier than what we anticipated and our only regret is not making the switch sooner.
I have nothing but positive things to say about Sharon Sharpe and the team at First Resource Bank.
Customers value being known by name and treated like family rather than an account number, which makes banking a pleasant experience.
I felt like more than just an account number; I felt like a valued member of their financial family... they already know me by name.
First Resource Bank- a place 'where everybody knows your name!' Customer service here is stellar!
Reviewers consistently describe the staff across branches as friendly, polite, and eager to help with every request.
Everyone is super friendly, helpful, and they remember you. When you call them a person answers.
Great bank with excellent, friendly and well trained employees.
Business owners praise the bank as a reliable, attentive partner for business accounts, commercial financing, and day-to-day business banking needs.
the services they provide for small business owners is second to none!
My business would not be as successful as it is without the team at First Resource.
Customers highlight staff who are well-informed, prompt, and professional in handling accounts, transactions, and questions.
The staff is always friendly, knowledgeable, efficient, energetic, and there to help the customer...They go the extra mile!
Corey consistently delivers quick, knowledgeable, and proactive assistance.
First Resource Bank is a Pennsylvania state chartered community bank with its main office and headquarters at 800 N Pottstown Pike in Exton, Chester County. The bank opened in the mid 2000s as a locally organized institution formed to serve small businesses, professional practices, and households in the greater Exton and West Chester area, a role it continues to fill as one of the relatively small number of independent, locally headquartered banks remaining in southeastern Pennsylvania. The bank is the operating subsidiary of a locally held holding company, and its shares trade publicly, which means quarterly financial results and annual reports are available to anyone who wants to review the institution's capital position, loan growth, and deposit base before opening an account.
Because decision making stays in Chester County rather than at a distant regional headquarters, First Resource operates on a different model than the national branch networks that dominate the Route 30 corridor. Loan requests, deposit relationships, and account problems are generally handled by staff who work in the same market as the customer, and the bank's leadership, including its chief executive, is a visible presence in the branches rather than a name on a letterhead.
The Exton office sits on North Pottstown Pike (Route 100), a short distance from the Route 30 bypass and the Exton Square area, which places it within easy reach of Downingtown, West Whiteland, Malvern, Chester Springs, Lionville, and the business parks that run along the Route 202 and Route 30 corridors. The site has its own parking lot, and both the lot and the building entrance are wheelchair accessible.
Practical features at this location include a drive through lane for routine deposits, withdrawals, and check cashing, plus an ATM for after hours access to cash and basic account functions. Standard banking services are handled onsite, so customers can complete account openings, signature updates, safe deposit and notary type requests, wire instructions, and loan paperwork in person rather than being routed to a call center. The main phone line, +1 610-363-9400, reaches the bank directly. First Resource operates a small network of offices across Chester and Delaware counties in addition to the Exton headquarters, so customers who live or work in another part of the region can usually find a nearby branch while keeping the same relationship team.
On the consumer side, First Resource offers the full range of products expected of a full service bank, including personal checking and savings accounts, interest bearing money market accounts, certificates of deposit across a range of terms, individual retirement accounts, and health related savings options. Debit cards, direct deposit, automatic transfers, overdraft coverage options, and paper or electronic statements are handled through these accounts.
Consumer lending includes residential mortgage products, home equity loans and lines of credit, construction and lot loans in some cases, and installment loans for vehicles and other personal needs. Because the bank underwrites locally, applicants often deal with the same lender from application through closing, which can be useful for borrowers with self employment income, rental properties, or other circumstances that do not fit a standardized scoring model.
Deposits are insured by the FDIC within applicable limits, and the bank can structure larger balances across account types or participate in deposit placement programs so that customers holding sums above the standard insurance threshold can maintain full coverage while keeping a single point of contact.
Small business and commercial banking is the core of the bank's identity and the reason it was founded. Product offerings in this area typically include business checking and analyzed checking accounts, business savings and money market accounts, merchant services, remote deposit capture for depositing checks from the office, ACH origination, wire transfers, positive pay and other fraud control tools, and cash management platforms with tiered user permissions for bookkeepers and office managers.
On the credit side, the bank provides commercial real estate mortgages for owner occupied and investment properties, construction financing, equipment loans, working capital lines of credit, term loans for acquisitions and expansion, and government guaranteed lending through Small Business Administration programs. The bank was an active participant in federal relief lending during the pandemic period, processing Paycheck Protection Program applications and related forgiveness filings for area businesses and nonprofits.
Typical clients include contractors and trades, medical and dental practices, law and accounting firms, restaurants and retailers, real estate investors, manufacturers, and nonprofit organizations. Many of these relationships involve both a business operating account and the owner's personal accounts, and the bank is structured so that a single relationship manager can coordinate both.
First Resource pairs its branch network with online and mobile banking, including a mobile application with mobile check deposit, bill payment, transfers between accounts and to accounts at other institutions, card controls, electronic statements, alerts, and an in app messaging option for questions. Business customers have access to more advanced treasury functions through the online platform.
The bank also maintains active monitoring on debit card and account activity, with automated alerts by text, email, or phone when transactions appear inconsistent with normal patterns. Disputes, unauthorized transaction claims, and card replacements are handled by branch and operations staff rather than being outsourced entirely, which is one reason security and fraud response come up frequently when customers describe their experience with the bank.
As a locally chartered institution, First Resource keeps deposits working within Chester and Delaware counties by lending them back out to area homeowners and businesses. The bank sponsors and supports regional nonprofits, chambers of commerce, youth programs, and community events, and its officers frequently serve on local boards. For customers who want their banking relationship to have a measurable local effect, that reinvestment pattern is a substantive difference from a nationally managed branch.
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County: Chester County
Phone: +1 610-363-9400
Website: Visit Website
4.8 out of 5 stars
Based on 47 reviews
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