Exeter Healthways

About Exeter Healthways

Nestled in the heart of Reading, PA, Exeter Healthways is a full-service medical clinic dedicated to delivering compassionate, patient-centered care. Whether you’re seeking a routine check-up, an urgent consultation, or an annual camp physical, Exeter Healthways combines board-certified expertise with a warm, community-focused approach. Patients and families across Berks County rely on this trusted practice for its breadth of primary and preventive services, delivered with clinical excellence and genuine concern for your well-being.

Warm and Welcoming Staff

From the moment you step through Exeter Healthways’ doors, you’ll notice a level of friendliness and professionalism that sets this clinic apart. The front-desk reception team—whose members have been praised for putting longtime patients at ease—greets each visitor with a smile and a readiness to assist. “From the second I walk in and see the girls at the front desk I know I’m in excellent hands,” shares one satisfied patient. Nurses and medical assistants carry that same ethos into every exam room, guiding you through each step of your visit with courtesy and clear explanations.

Expert Medical Providers

High praise for clinical expertise runs through Exeter Healthways’ patient reviews, with providers who take the time to listen, explain, and reassure. Dr. Matthew Rohrbach stands out as “absolutely, without a doubt an amazing doctor,” earning a reputation for thorough diagnostics and compassionate follow-up. When it comes to urgent concerns, Physician Assistant Jena Pinkos has been commended for her decisive action: in one critical case of suspected cellulitis, she immediately directed a patient to the ER and alerted the hospital team—an intervention credited with preventing serious complications. Families also appreciate the comprehensive camp physicals offered by Dr. Newman, DO. Over two decades, she’s built trust by delivering meticulous, hands-on exams that go far beyond standard forms.

Easy Appointment Options

Exeter Healthways understands modern life is busy, so they’ve built in flexible scheduling to meet diverse needs. Many patients report success securing same-day appointments, often essential for unexpected illnesses or minor injuries. At the same time, the clinic recognizes that traditional 9-to-5 work schedules can make in-office visits a challenge. For those who juggle jobs and family responsibilities, Exeter Healthways strives to offer early-morning and late-afternoon time slots. While demand can peak seasonally—an encouraging sign of the clinic’s strong reputation—the team works diligently to balance urgent requests with routine follow-ups.

Improving Patient Communication

While Exeter Healthways is celebrated for its clinical strengths, some patients have experienced challenges reaching staff by phone or receiving timely callbacks. The practice acknowledges this feedback and has made it a priority to enhance its communication systems. New protocols include more robust voicemail monitoring, staggered call-back shifts, and expanded patient-portal messaging for non-urgent questions. The clinic’s goal is simple: ensure no call goes unanswered, no voicemail goes unreturned, and every patient feels heard—even during high-volume periods.

Streamlined Billing and Insurance

Navigating insurance claims can be daunting, and a handful of patients have reported instances of incorrect claim submissions. Exeter Healthways takes these concerns seriously, pledging to review billing workflows and staff training to reduce errors. A dedicated billing coordinator now verifies provider information before claims are sent, and a newly launched online portal allows patients to track claims status in real time. By investing in these improvements, the clinic aims to eliminate extra patient effort and reinforce trust in its administrative processes.

Commitment to Reliability and Respect

Patients value punctuality almost as much as quality care, and Exeter Healthways has heard feedback about occasional scheduling hiccups—missed bookings or mix-ups at the front desk. Recognizing that your time is precious, the practice has implemented an upgraded electronic scheduling system, standardized confirmation reminders, and periodic staff development workshops focused on customer service. These steps are designed to ensure that every appointment is honored as scheduled, and that each visit is seamless from check-in to check-out.

Visit Exeter Healthways Today

Exeter Healthways in Reading, PA, stands as a beacon of medical excellence and genuine human connection. Whether you’re a longtime patient or seeking a new home for your family’s healthcare needs, you’ll encounter providers whose expertise is matched only by their empathy. From Dr. Rohrbach’s detailed consultations to Jena Pinkos’s swift emergency coordination, and the front-desk team’s welcoming presence, this clinic is committed to making your health—and your experience—its top priority. Schedule your next appointment online or by phone, and discover why so many in our community trust Exeter Healthways with their care.