
Goodwill Store & Donation Center
Goodwill Store & Donation Center in Reading, PA, offers a clean, organized shopping experience with diverse, unique items and valued savings through daily discounts and loyalty programs. Known for friendly service, outstanding assistance from staff like Loretta and Jayden enhances the customer experience.
What people love about Goodwill Store & Donation Center
Color-Coded Discount Tag System
The daily color-tag discounts consistently delight bargain hunters, boosting perceived value.
Goodwill Loyalty Card
The loyalty program and senior discounts encourage repeat visits by offering structured savings.
Exceptional Service from Loretta
Loretta’s proactive curbside assistance and gratitude make her a memorable asset to the store’s customer experience.
Outstanding Cashier Jayden A.
Jayden’s politeness and professionalism stand out so strongly that customers single him out for commendation.
Key Themes from Reviews of Goodwill Store & Donation Center
Pricing/Value
NegativeMany customers feel Goodwill’s pricing has escalated beyond reasonable thrift-store value, making shopping less attractive.
Customer Service & Staff Attitude
Negative/MixedWhile some praise friendly and helpful staff, a significant number report rude employees, unhelpful managers, and inconsistent policy enforcement.
Store Organization & Cleanliness
MixedShoppers appreciate a clean, well-organized layout when present, but others encounter cluttered aisles and poorly stocked sections.
Checkout Efficiency & Wait Times
NegativeMultiple reviewers cite slow checkout, closed registers, and long queues as detractors from an otherwise positive visit.
Product Condition & Quality Control
NegativeCustomers report receiving broken or malfunctioning electronics and poorly inspected merchandise, undermining trust.
Product Variety & Treasure-Hunt Experience
PositiveMany shoppers enjoy the wide selection and the thrill of discovering unique or seasonal items.
About Goodwill Store & Donation Center
A Community-Focused Thrift Destination in Reading, PA
Goodwill Store & Donation Center in Reading, PA offers more than just a discount store experience—it’s a nonprofit organization on a mission to empower our community through job training and environmental sustainability. As a premier thrift store, children’s clothing store, men’s clothing store, women’s clothing store, used clothing store, vintage clothing store, and used furniture store, we welcome everyone from savvy bargain hunters to families seeking quality apparel. Whether you’re dropping off donations or uncovering hidden gems, our doors are open to shoppers and donors alike.
A Treasure Hunt Through Diverse Selection
Step inside and you’ll discover a treasure-hunt experience that keeps customers coming back for more. With racks of gently used and vintage clothing—ranging from classic denim to one-of-a-kind dresses—there’s something for every age and style. Parents tell us they love browsing our children’s clothing section for brand-name finds at a fraction of retail prices, while fashion enthusiasts applaud the thrill of sourcing retro pieces in our vintage clothing store. Beyond apparel, our used furniture store presents occasional statement items, and the non-clothes section brims with seasonal décor, books, electronics, and household goods. “My favorite thing to do in the store is going through the nonclothes section. What a wonderful treasure hunt,” says one loyal shopper.
Savings That Stretch Your Dollar
We understand that perceived value matters—even more so when customers compare us to Walmart or Dollar Tree. That’s why we’ve invested in a color-coded discount tag system: each day of the week highlights a different tag color at up to 50% off. Shoppers love spotting green tags or waiting for “blue-tag Wednesday” to maximize savings. Add our Goodwill Loyalty Card to your wallet, and you’ll unlock exclusive deals on select markdown days. Seniors also enjoy a 15% discount every Monday, further reinforcing our commitment to affordability. These targeted programs directly address customer feedback about pricing, ensuring our thrift store remains an attractive alternative to big-box retailers.
Friendly Faces That Make the Difference
While every visit is unique, certain team members have become local legends for their warmth and professionalism. Take Loretta, whose proactive curbside assistance means you never have to struggle with heavy bags in the parking lot—she’ll load your car and bid you farewell with genuine gratitude. Or Jayden A., an outstanding cashier whose polite, efficient service earns rave reviews: “Give this man a raise,” a customer once wrote. We’ve also heard that some registers close too early, creating lines. To improve checkout efficiency, we’re training additional staff to open registers promptly during peak hours, reducing wait times and making sure “long lines” become a thing of the past.
Clean, Organized, and Continuously Improving
A well-organized layout can transform a thrift store visit from chaotic to delightful. Many patrons commend our clean aisles and neatly sorted racks, noting that it’s easier to find sizes and styles quickly. We’re mindful of feedback about overcrowded shelves and inconsistent size separation, so our team regularly audits each department to maintain order. Quality control remains a top priority: electronics and gadgets are tested on-site to minimize the chance of purchasing a broken item. While no thrift store can promise perfection, our commitment to continuous improvement ensures that every visit feels fresh, inviting, and reliable.
Donation Center: Fueling Positive Change
Our store doubles as a donations center where community members can drop off clothing, household items, and furniture. Each contribution supports Goodwill’s broader mission—funding skills training and career development programs for adults and youth in the Reading area. Donors appreciate the convenience of our drive-through drop-off lane and the immediate impact their generosity achieves. By recycling usable goods, we reduce landfill waste and create meaningful opportunities for local job seekers. When you donate or shop here, you’re not just saving money; you’re investing in your neighbors’ futures.
Visit Goodwill Store & Donation Center Today
Whether you’re hunting for that perfect vintage jacket, refreshing your home with budget-friendly décor, or simply supporting a nonprofit that gives back, Goodwill Store & Donation Center in Reading, PA is your go-to thrift and discount store. Experience our ever-rotating selection, tap into exclusive loyalty savings, and enjoy service from team members who genuinely care—like Loretta and Jayden A. Stop by during senior Monday for extra savings, bring friends for a color-tag scavenger hunt, and join us in making a positive impact on our community. We look forward to welcoming you to an engaging, value-driven shopping adventure!
Unique Details About Goodwill Store & Donation Center
Payments
- Debit cards
- Credit cards
- NFC mobile payments
Planning
- Quick visit
Recycling
- Clothing
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Service options
- Onsite services
Alternative Local Businesses in Reading, PA
Contact Information for Goodwill Store & Donation Center
Reading, PA 19605
United States of America
County: Berks County
Phone: +1 610-921-8221
Website: Visit Website
Customer Reviews
3.9 out of 5 stars
Based on 329 reviews
Review data
5 star reviews
- 44%
4 star reviews
- 25%
3 star reviews
- 18%
2 star reviews
- 5%
1 star reviews
- 8%
Working Hours / Hours of Operation
- Monday:
- 9AM-8PM
- Tuesday:
- 9AM-8PM
- Wednesday:
- 9AM-8PM
- Thursday:
- 9AM-8PM
- Friday:
- 9AM-8PM
- Saturday:
- 9AM-8PM
- Sunday:
- 10AM-6PM

