Penn State Health Exeter Outpatient Center

### Welcome to Penn State Health Exeter Outpatient Center

Located in the heart of Reading, PA, Penn State Health Exeter Outpatient Center brings together a collaborative team of specialists under one roof. From family practice physicians and internists to cardiologists, dermatologists, orthopedic and vascular surgeons, plastic surgeons, physician assistants, and a full-service sports medicine clinic, our mission is simple: to deliver comprehensive, patient-centered care with empathy, expertise, and professionalism.

### Comprehensive Specialty Care

At Penn State Health Exeter, we understand that every health journey is unique. Our board-certified internists and family practice physicians serve as your first line of defense—managing routine check-ups, chronic conditions, and preventive screenings. When advanced expertise is needed, you can seamlessly connect with:

  • Cardiologists who interpret complex heart data and tailor treatment plans  
  • Dermatologists who diagnose and treat skin conditions with precision  
  • Orthopedic and sports medicine specialists who restore mobility and relieve pain  
  • Vascular surgeons addressing circulatory concerns with minimally invasive techniques  
  • Plastic surgeons who blend reconstructive skill with aesthetic artistry  
  • Physician assistants—like the highly regarded Davidheiser, PA-C—who deliver warm bedside manner and expert follow-through  

### Personalized and Empathetic Patient Experience

We take pride in a culture of kindness and respect. Patients frequently highlight two clinicians—Donna in our specialty clinics and Davidheiser, PA-C—for their exceptional courtesy and clinical expertise. One reviewer shared, “Staff always nice specialist Donna—I really appreciate her professionalism and politeness,” while another noted, “The doctors are amazing—my provider is the best, Davidheiser, PA-C.”

Our providers build genuine relationships, taking the time to listen and educate. Dr. Luckenbill was celebrated for his empathy: “He was such a good listener; great doctor. He helped me understand my disability.” That one-on-one, patient-driven approach extends to our physical therapy program, where therapists design personalized treatment plans and never push you into painful exercises. As one patient explained, “You wind up with personal one-on-one care. They talk to you about why you’re there and your pain level.”

### State-of-the-Art Departments

Our Mammography Department stands out for fostering comfort and clarity. You’ll find a team that explains each step, puts you at ease, and communicates results promptly. “Every single person in the mammography department was absolutely amazing,” raved one patient, “They explained everything thoroughly. They completely put me at ease.”  

Behind the scenes, our lab services team processes routine bloodwork and urgent labs with accuracy and speed. While some patients have noted concerns about privacy in reception areas and the complexity of check-in, we are continuously refining workflows to enhance confidentiality and streamline every aspect of your visit.

### Seamless Communication & Care Coordination

Penn State Health Exeter’s online medical portal empowers you to manage appointments, view test results, and request prescription refills—all at your fingertips. “I love their online medical system,” shared a satisfied patient, noting that triage nurses quickly facilitated her prescription order. “Healthways has some terrific nurses handling triage. CVS had my order ready for me to pick up within a day.”

We recognize that timely, clear communication is critical. Although some patients have experienced long hold times, unreturned voicemails, or blocked booking windows, we are actively investing in upgraded phone systems, additional scheduling staff, and extended call-center hours to resolve these challenges. Our goal is that every call is answered, every message returned, and every appointment request honored as swiftly as possible.

### Commitment to Efficiency & Quality Improvement

Efficient check-in and wait-times are central to our patient-first philosophy. Many patients report quick registration and minimal wait—“I’ve never had to wait very long,” one review notes. Yet, we also understand that unexpected delays in same-day services or lab result turnaround can be frustrating. That feedback drives our continuous-improvement initiatives: cross-training staff, optimizing scheduling templates, and refining end-of-day lab processes so you receive prompt, accurate results before you leave.

Behind the scenes, our administrative team is modernizing record management and prescription workflows. Although a few reviews have cited lost medical records or unexplained prescription changes, our dedicated health information specialists are enhancing electronic file storage, implementing double-check protocols, and improving interdepartmental communication to rebuild and maintain patient trust.

### Why Choose Penn State Health Exeter Outpatient Center?

  • Multispecialty expertise: Access cardiology, dermatology, orthopedics, plastic surgery, sports medicine, and more in one welcoming setting.  
  • Compassionate providers: Clinicians like Donna, Davidheiser PA-C, and Dr. Luckenbill are renowned for their empathy, clear explanations, and partnership in care.  
  • Best-in-class departments: Our mammography and physical therapy teams set the standard for patient comfort and personalized treatment.  
  • Digital convenience: An intuitive online portal and responsive triage nurses ensure your questions are answered and refills are expedited.  
  • Continuous enhancements: We actively address feedback on call responsiveness, appointment access, lab privacy, and record management to elevate your experience every day.  

### Visit Us in Reading, PA

Penn State Health Exeter Outpatient Center is conveniently situated in Reading, offering ample parking and accessible amenities. Whether you’re scheduling a routine exam with our family practice physician, consulting a cardiologist, or seeking specialized sports medicine care, you’ll find a supportive team ready to guide you toward your healthiest self.

Discover the difference that compassionate, coordinated, patient-focused care can make. Schedule your appointment today and experience why countless patients trust Penn State Health Exeter Outpatient Center for their most important health needs.