Penn State Health Milton S. Hershey Medical Center

About Penn State Health Milton S. Hershey Medical Center

Nestled in the heart of Hershey, PA, Penn State Health Milton S. Hershey Medical Center stands as a beacon of comprehensive healthcare. As a leading Medical Center, we offer an integrated spectrum of services—from expert Cardiologists and Surgeons to a full-service Diagnostic Center and Medical Diagnostic Imaging Center. Whether you’re visiting our Medical Clinic for routine care, seeking the advanced skills of a Radiologist, or in need of compassionate Hospice support, our devoted team of Physician Assistants, nurses and specialists is here to guide you toward better health.

Specialized Centers of Excellence

At Penn State Health Milton S. Hershey Medical Center, complex cases meet world-class expertise.

• Neuro ICU & Dr. Church: Families repeatedly praise our Neuro Intensive Care Unit, crediting dedicated staff and renowned surgeon Dr. Church for life-saving interventions and clear communication during critical moments. “The Neuro ICU staff I had here are incredible!... Dr. Church, who is also great.”
• Orthopedic Care: From joint replacements to trauma repair, Dr. Henry Boateng and Nurse Diedre Shumaker set the gold standard for orthopedic treatment. Their detailed explanations, compassionate bedside manner, and 24/7 support—including surprise visits from therapy dogs—make the healing journey smoother.
• Pediatric Trauma Team: For parents in crisis, our Pediatric Trauma Team transforms fear into relief. Expert physicians and nurses collaborate seamlessly to stabilize, treat and comfort young patients—earning heartfelt thanks for their “nothing short of amazing” care.
• Respiratory Care & Exceptional Nursing: Respiratory Tech Mike and our entire nursing staff bring empathy and professionalism to every encounter. Whether it’s a first-look lung function test or a long hospital stay, patients feel “at home” thanks to their warmth and expertise.

Compassionate Patient Care

Professionalism is at the core of our identity, yet we recognize that every patient experience is unique. While many applaud our doctors and nurses for never missing a detail—“All of the staff, doctors and nurses included, have been nothing but nice and incredibly attentive”—we also hear constructive feedback when interactions fall short. From the front-desk staff to billing representatives, we monitor service attitudes daily, celebrate wins, and retrain team members to ensure every patient feels respected, heard and cared for.

Efficiency and Communication

We understand that your time is valuable. Although some patients report extended ER waits and appointment delays—“This facility has left me waiting for 2–4 hours!”—we’re actively refining scheduling, triage protocols and lab turn-around to reduce bottlenecks. Transparency in communication is equally paramount. Many patients have asked for faster updates on test results and treatment plans; today, our clinicians and support staff work closely to share information promptly, ensuring you’re never left wondering about next steps in your care.

Billing Transparency & Financial Support

Navigating healthcare costs should never add stress to healing. We acknowledge concerns over opaque billing—“Absolutely horrible billing system… confusing with multiple charges”—and are committed to simplifying invoices, offering clear cost estimates before procedures, and providing one-on-one assistance with our billing team. If you have questions or disputes, our financial counselors will walk you through each line item, empowering you to make informed decisions without surprises.

Cutting-Edge Facilities & Technology

From our state-of-the-art Diagnostic Center to advanced imaging suites, Penn State Health Milton S. Hershey Medical Center invests in the latest technology to deliver precise diagnoses and targeted treatments. Our Radiologists interpret 3T MRIs, CT scans, ultrasounds and more—while Physician Assistants and tech specialists streamline patient flow through a gradually modernizing electronic health record and patient portal. Parking, accessibility and infrastructure improvements are ongoing priorities to ensure that arriving on-site is as seamless as possible.

Your Health, Our Commitment

Choosing Penn State Health Milton S. Hershey Medical Center means partnering with a multidisciplinary powerhouse that values both medical excellence and genuine human connection. We believe in:

• Continual improvement based on real patient feedback
• Open communication at every turn
• Delivering life-changing care across cardiology, surgery, diagnostics and beyond
• Nurturing a culture of empathy, professionalism and teamwork

When you step through our doors, you’re joining a community that strives to heal, comfort and uplift. From newborns in our Pediatric Trauma Unit to veterans receiving rehabilitative therapy, every patient is treated like family—an approach that has earned trust across Hershey, PA, and beyond.

Visit Penn State Health Milton S. Hershey Medical Center—where cutting-edge medicine meets compassionate hearts, and where your wellness journey is guided by some of the finest medical minds in the region.