
Sheetz
Sheetz in Reading, PA, is a clean and modern convenience store known for its Made-To-Order menu, affordable gas prices, and standout specialty drinks.
What people love about Sheetz
Made-To-Order Customization
Customers repeatedly praise the flexibility and reliability of the Made-To-Order menu for personalized orders.
Cotton Candy Smoothies & Vanilla Creamers
These specialty drinks and sauces receive enthusiastic mentions as standout menu items.
Soft Serve Ice Cream
The soft-serve ice cream is clearly a customer favorite, driving repeat visits—even prompting frustration when the machine is down.
Exceptional Service by Manager Ezekiel
Ezekiel is specifically called out for turning a botched order into a positive experience by promptly remaking it and adding extras.
Key Themes from Reviews of Sheetz
Wait Times & Order Speed
NegativeCustomers frequently face long waits—often 20 minutes or more—for made-to-order items, leading to frustration.
Order Accuracy
NegativeMany orders arrive missing items or contain incorrect ingredients, forcing customers to return or discard food.
Staff Friendliness & Customer Service
MixedWhile some reviewers praise friendly, attentive staff, others report rudeness and indifferent management.
Food Quality
MixedOpinions vary widely—some enjoy items like chicken bites, while others encounter soggy, undercooked, or cold food.
Store Cleanliness & Atmosphere
PositiveCustomers find the location clean, well-maintained, and comfortable, with ample indoor and shaded outdoor seating.
Convenience & Technology
PositiveReviewers appreciate the Made-To-Order system, touchscreen kiosks, and app-based payment for fast, hassle-free service.
Pricing & Value
MixedWhile gas prices and some meal deals are seen as good value, several customers feel certain items are overpriced or undersized.
About Sheetz
Sheetz – Your One-Stop Convenience Destination in Reading, PA
Nestled just off Route 12 in Reading, Pennsylvania, Sheetz stands out as a modern convenience store, gas station, coffee shop, beer & wine store, car wash, and fast-casual restaurant—all rolled into one vibrant stop. Whether you’re fueling up your vehicle, grabbing a gourmet coffee, sipping on a specialty smoothie, or picking up a six-pack of craft beer and a bottle of wine, Sheetz offers a seamless, one-stop experience designed to fit the fast-paced lifestyles of commuters, families, and local workers alike.
A Clean, Comfortable Atmosphere
Step inside Sheetz at Reading and you’ll immediately notice how well maintained the location is. With gleaming floors, tidy shelves, and thoughtfully spaced seating—both indoors and under shaded umbrellas outdoors—this store earns praise for its inviting environment. Reviewers consistently highlight the “very clean and well maintained” interior and “modern environment,” making Sheetz more than a quick pit stop: it’s a comfortable hub to relax, recharge, and refuel.
Leveraging Technology for True Convenience
At the heart of the Sheetz experience is its commitment to cutting-edge convenience technology. The Made-To-Order (MTO) kiosk system empowers you to customize anything from a toasted sandwich to an ice-cold carbonated beverage, while the touch-screen terminals and app-based payment ensure lightning-fast checkout. Many customers rave that their “MTO was ready upon arrival” and that they were “in and out of the store very quickly.” This frictionless process not only saves time but also reduces order errors—an innovation that continues to evolve with each upgrade.
Savor Our Signature Flavors
Foodies and snack lovers unite under the Sheetz roof, where a diverse menu offers everything from hearty breakfast sandwiches to indulgent sweet treats:
• Made-To-Order Munchies: Craft your own sandwich or wrap with fresh ingredients and toast sticks. The flexibility of the MTO menu means you’re never stuck with “just the standard” options—vegetarians, meat-lovers, and customizers rejoice!
• Cotton Candy Smoothies & Vanilla Creamers: A customer favorite, these signature drinks draw enthusiastic mentions for their sweet, nostalgic flavors. One reviewer proclaims, “The Cotton Candy Smoothies and Vanilla Creamers are awesome!”
• Soft-Serve Ice Cream: An undeniable crowd-pleaser, the soft-serve machine keeps fans coming back. “Always come here. Love the soft serve ice cream. I’m a Sheetz freak,” declares one devoted patron.
• Banging BBQ Sauce & Specialty Sliders: Don’t miss the Dr Pepper barbecue sauce on your sliders—an unexpected twist that has customers craving more.
Exceptional Service with a Personal Touch
Behind every successful Sheetz location is a dedicated team committed to making your visit smooth and memorable. While experiences can vary, many guests applaud the friendly, attentive staff who go the extra mile. A standout example is manager Ezekiel, whose swift intervention turned a mix-up into a win: “Manager Ezekiel happily made me another sandwich and included an order of fries. Thank you for the great customer service.” Moments like these underscore how personalized attention can transform a routine convenience store visit into a genuinely pleasant experience.
Value That Keeps You Coming Back
Fuel prices at Sheetz Reading consistently undercut nearby stations, making it an economical choice for motorists. Meal deals—like combo lunches and snack bundles—offer solid value, too. Though some customers occasionally find certain items slightly overpriced or undersized, many acknowledge that for fresh, made-to-order fare, Sheetz hits the sweet spot between quality and cost.
Addressing Common Concerns
No business is perfect, and Sheetz is proactive about refining its operations in response to feedback:
• Wait Times & Order Speed: A handful of guests report longer waits—sometimes 20 minutes or more—for their made-to-order meals. Sheetz is exploring staffing tweaks and kitchen workflow improvements to ensure consistent speed without sacrificing quality.
• Order Accuracy: On rare occasions, items may be missing or mismatched. The store encourages customers to double-check orders at pickup and not hesitate to alert staff—who are keen to correct errors promptly.
These investments in process improvements demonstrate Sheetz’s commitment to turning constructive feedback into tangible enhancements.
Why Choose Sheetz Reading?
- Comprehensive Convenience: From high-octane fuels and car washes to a full-service coffee shop and on-site beer & wine store, Sheetz is designed to serve all your daily needs under one roof.
- Clean, Modern Environment: A well-kept interior, spacious seating, and a refreshing outdoor patio make every visit comfortable.
- Personalized, Fresh Menu: The industry-leading MTO system guarantees a sandwich or snack built to your exact specifications—complete with specialty sauces and flavorful add-ons.
- Fast, Tech-Driven Service: Touch-screen kiosks, app ordering, and contactless payment options mean you spend less time waiting and more time enjoying your purchase.
- Exceptional Staff & Leadership: From friendly cashiers to expert managers like Ezekiel, the Sheetz team works tirelessly to deliver positive, personal interactions that foster customer loyalty.
Stop by Sheetz in Reading, PA, today and discover why it’s more than just a gas station or convenience store. It’s a community hub, a flavor destination, and your trusted partner on the road—where quality, cleanliness, and genuine service come together to create a truly memorable experience.
Unique Details About Sheetz
Parking
- Free parking lot
- Free street parking
Payments
- SNAP/EBT
- Debit cards
- Credit cards
- NFC mobile payments
Planning
- Quick visit
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Service options
- Delivery
- Drive-through
- In-store pickup
- Onsite services
Alternative Local Businesses in Reading, PA
Contact Information for Sheetz
Reading, PA 19606
United States of America
County: Berks County
Phone: +1 610-575-0003
Website: Visit Website
Customer Reviews
3.0 out of 5 stars
Based on 103 reviews
Review data
5 star reviews
- 31%
4 star reviews
- 20%
3 star reviews
- 6%
2 star reviews
- 7%
1 star reviews
- 36%
Working Hours / Hours of Operation
- Monday:
- Open 24 hours
- Tuesday:
- Open 24 hours
- Wednesday:
- Open 24 hours
- Thursday:
- Open 24 hours
- Friday:
- Open 24 hours
- Saturday:
- Open 24 hours
- Sunday:
- Open 24 hours





