
Sheetz
Sheetz in Ephrata is a convenient store offering a variety of food options, a large selection of gas pumps, and seamless highway access. Customers frequently commend the accommodating service of staff members like Jeremy and Kaylee, adding to its reputation for personalized customer care.
What people love about Sheetz
Exceptional Service from Jeremy
Multiple reviews single out Jeremy for his consistent, personalized service and upbeat interactions.
Helpful Assistance from Kaylee
Kaylee’s one-on-one support with the coffee station and friendly demeanor left a strong positive impression.
Dr. Pepper BBQ Sauce Availability
Customers were delighted by the manager’s flexibility in selling a specialty item, showcasing attentive, above-and-beyond service.
MTO Burrito with Cheese-Stuffed Tortilla
This customizable burrito consistently earns praise for its taste and value, making it a popular go-to menu item.
Key Themes from Reviews of Sheetz
Staff Friendliness & Service Quality
MixedCustomers regularly praise individual employees for going above and beyond, but others report abrupt or unhelpful interactions from certain staff.
Food Quality & Order Accuracy
NegativeMany customers encounter underwhelming or incorrect food orders, citing bland ingredients, missing toppings, and poor portion sizes.
Wait Times & Service Speed
NegativeLong and unpredictable wait times—both in-store and via the app—frustrate customers who expect fast, convenient service.
Cleanliness & Store Maintenance
MixedWhile some applaud the well-maintained dining area, others note trash buildup and restroom upkeep issues during busy periods.
Convenience & Amenities
PositiveCustomers value the easy highway access, plentiful gas pumps (including EV chargers), and seating options.
App & Digital Ordering Reliability
NegativeThe mobile app and phone ordering systems are seen as unreliable, leading to missed or incorrect orders and poor communication.
Pricing, Rewards & Policies
MixedCustomers encounter confusing or restrictive policies around rewards redemptions, diesel pump limits, and surcharge practices.
About Sheetz
### Sheetz Ephrata, PA: Your One-Stop Convenience Destination
Nestled at the busy intersection of Route 222 in Ephrata, PA, Sheetz delivers a seamless blend of convenience store essentials, gourmet coffee, made-to-order meals, car wash services, gas pumps (including EV chargers), beer and wine selections, and a full-service restaurant atmosphere—all under one roof. Whether you’re fueling up for the daily commute, grabbing a quick bite, or scheduling an express car wash, Sheetz is the local hotspot that caters to every on-the-go need.
### Convenience & Amenities That Keep You Moving
From the moment you pull into Sheetz’s expansive lot, you’ll appreciate the easy highway access and plentiful fuel options. Traditional gas pumps stand side-by-side with electric vehicle chargers and high-flow diesel dispensers, making pit stops simple for every driver. Inside, self-service coffee bars invite you to customize your latte or tea, while multiple seating areas—both indoors and outdoors—offer the perfect place to catch up on emails or enjoy a snack under the sun. On top of that, our on-site car wash streamlines vehicle care, so you can fuel up, fuel your body, and freshen your ride all in one visit.
### Friendly Faces & Exceptional Service
At the heart of the Sheetz experience is our team, whose dedication turns routine errands into personalized encounters. Customers frequently call out team member Jeremy for his upbeat greetings and genuine care, describing how “Jeremy made a beautiful morning even better.” Kaylee also shines at the coffee station, patiently guiding guests through drink options and troubleshooting machine quirks. These moments of exceptional service foster loyalty—and they remind us why we continually invest in staff training and a culture of hospitality.
That said, we recognize that service experiences can vary, and we’re committed to consistency. Constructive feedback about rushed interactions or abrupt tones is taken seriously; managers review each guest comment to ensure every staff member embodies the same friendly, solution-oriented spirit that customers love.
### Fresh Eats & Custom Creations
Sheetz’s made-to-order (MTO) kitchen is where flavor meets creativity. Fans rave about the MTO burrito with a cheese-stuffed tortilla, calling it a “go-to lunch” that strikes the perfect balance of taste and value. Whether you’re building your own breakfast sandwich, customizing a salad, or craving something heartier, our menu adapts to your appetite.
We know accuracy and ingredient quality matter—so we’re constantly refining prep processes to reduce the odds of bland bites or missing toppings. Recent recipe adjustments and staff refreshers have already led to improved portion control and more consistent flavor profiles. And for those surprise cravings, our beer store and wine store shelves feature a rotating selection of local craft brews, regional wines, and specialty items like Dr. Pepper BBQ sauce—yes, you can buy that coveted bottle right here, thanks to team members who go the extra mile to meet customer requests.
### Digital Convenience & Rewards
In today’s fast-paced world, our mobile app and online ordering systems are designed to keep you moving. Earn and redeem reward points on coffee, snacks, and gas, track MTO orders, and pay without stopping at the register. While digital ordering delays and communication hiccups have frustrated some guests, we’ve responded by expanding our customer-care support channels and streamlining back-end workflows. Our goal is clear: 30-second check-in, reliable order updates, and a rewards program so intuitive that snagging a free fountain drink feels effortless.
Policy clarity is another priority. We’ve updated signage around diesel pump limits and refined our loyalty-point redemption guidelines, so you know exactly what to expect at the pump and at checkout.
### A Clean, Welcoming Space
Cleanliness speaks volumes about how much we value your visit. Many patrons praise our well-maintained dining area and spotless floors, while our dedicated maintenance team monitors trash levels and restroom upkeep throughout the day. During peak hours, you may notice occasional lapses—no one likes an overflowing trash can—but rest assured we’ve ramped up inspection rounds and installed additional disposal stations to keep every corner fresh and inviting.
### Visit Sheetz Ephrata Today
Sheetz in Ephrata, PA, isn’t just a convenience store—it’s a community hub where friendly baristas, skilled cashiers, and attentive managers collaborate to make every stop pleasant, efficient, and personalized. From our bustling coffee shop and gas station to the on-demand car wash, restaurant-style MTO kitchen, beer and wine store, and robust rewards app, we blend speed with service and quality with convenience. Swing by any time—whether you’re on the highway or running local errands—and discover why Sheetz is the ultimate all-in-one destination for energy, expertise, and exceptional experiences.
Unique Details About Sheetz
Parking
- Free parking lot
- Free street parking
Payments
- SNAP/EBT
- Credit cards
- NFC mobile payments
Planning
- Quick visit
Amenities
- Wi-Fi
- Restroom
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible restroom
- Wheelchair accessible parking lot
Service options
- Delivery
- Drive-through
- In-store pickup
- Onsite services
Alternative Local Businesses in Ephrata, PA
Contact Information for Sheetz
Ephrata, PA 17522
United States of America
County: Lancaster County
Phone: +1 717-733-0512
Website: Visit Website
Customer Reviews
3.7 out of 5 stars
Based on 211 reviews
Review data
5 star reviews
- 54%
4 star reviews
- 11%
3 star reviews
- 8%
2 star reviews
- 5%
1 star reviews
- 22%
Working Hours / Hours of Operation
- Monday:
- Open 24 hours
- Tuesday:
- Open 24 hours
- Wednesday:
- Open 24 hours
- Thursday:
- Open 24 hours
- Friday:
- Open 24 hours
- Saturday:
- Open 24 hours
- Sunday:
- Open 24 hours





