United States Postal Service

Overview

United States Postal Service at 1153 Gravel Pike Ste 1 in Hereford, PA provides standard USPS offerings including mail drop-off and pickup, shipping and tracking services, PO box rentals, and retail sales of stamps and packaging supplies.

Parking and Accessibility (Positive)

Customers consistently cite the ample, easy-to-navigate parking lot at this location. The facility’s placement just off Gravel Pike makes it straightforward to access by car, and the clearly marked spaces alleviate the common congestion found at busier postal branches.

Operating Hours & Availability (Positive)

Reviewers appreciate the extended weekday hours and the inclusion of Saturday service. Weekend availability has become a key draw, accommodating customers who require postal services outside traditional business times without the need to plan around weekday commitments.

Staff Friendliness & Personalized Service (Positive)

Staff members are frequently described as warm and personable. Clerk #5 earns repeated praise for reliable, courteous assistance, while “Gail the Mail Lady” is noted for going above and beyond on deliveries and customer interactions. Many customers report feeling recognized by name, reflecting a level of personalized attention not always found elsewhere.

Service Efficiency & Wait Times (Positive)

Patrons report swift transactions, noting minimal wait times even during peak periods. The streamlined counter setup and proactive queuing system contribute to a generally efficient experience, reducing the frustration often associated with postal service lines.

Facility Cleanliness & Ambiance (Positive)

The recently opened interior draws consistent praise for its modern design, bright lighting, and spacious service areas. Customers highlight the cleanliness of both public counters and waiting zones, describing the environment as a significant upgrade from older USPS outlets.

Staffing Levels & Management Support (Mixed)

While local employees receive acclaim for their dedication and hard work, several reviewers sense understaffing during busier hours. Comments suggest management oversight feels distant at times, leading to occasional delays when staff must handle unexpected volume spikes without immediate supervisory support.

Location & Ownership Clarity (Mixed)

A number of customers express uncertainty about whether this branch is directly managed by the United States Postal Service or operated under a third-party agreement. This ambiguity has prompted inquiries about pricing structures and service guarantees, though most find that service quality aligns with standard USPS expectations.

Why Customers Choose This Location

Those who frequent United States Postal Service at Gravel Pike point to reliable weekend hours, personalized interactions with standout employees, and a modern, comfortable facility. Efficient service and generous parking round out the appeal, making this branch a preferred option for residents and businesses in the Hereford area despite occasional staffing challenges.