Receptionist/Cashier

Description

PURPOSE:

The Receptionist/ Office Support will receive monies from customers and employees in payment for goods or services and records the amount received in an accurate manner. She/He answers the telephone and greets customers at the window. She/He is sometimes the customer’s last contact with the dealership and therefore must represent the dealership in a friendly, professional manner.

CORE DUTIES:

Aggressively and cheerfully perform or ensure performance of any and all activities necessary to improve and maintain the highest possible Dealership Customer Satisfaction level.

Answers multiple incoming lines in an efficient and timely manner (by the third ring).

Communicates with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold

Receive cash, checks and credit card payments from customers and record the amount received for customer pay on repair orders, parts invoices and sales transactions, ensure that all forms of payment are processed according to our dealership guidelines and that payments received are secured in the cash register/safe

Alert C.F.O. of any and all 8300 form transactions

Close out register/payments at end of shift and balance

Requirements

OTHER DUTIES:

Provides information to callers who have general inquiries

Takes and communicates messages to the appropriate parties with all pertinent information so as the party can return the phone call

Notifies management of any maintenance problems with the telephone system

Handles customer complaints with integrity and poise and physically take or refer the customer to the appropriate individual for further communication

Notify Service Manager immediately of dissatisfied service customers brought to light as a result of service follow-up contact

Refer customers who have additional questions about their repair to the service advisor or other appropriate employee of that department

Assist in filing of repair orders and parts tickets

Assist in warranty processing

Assist with journal entries for accounting

Assist with purging of file documents for shredding

Alerts Service/Parts Manager of over 60 days for accounts receivable

Follow up with accounts regarding payments

Keep the area neat and clean at all times

Attend Company sponsored training

Filing for Service department/Accounting Department/Human Resources

Perform other duties as assigned by management.

Creating deal jackets for new and used vehicles

Assisting CFO with journal entries when necessary

Assisting with end of year accounting information for accountants

Overtime as needed by Management

PHYSICAL QUALIFICATIONS:

Must be able to lift boxes of computer paper to refill printer (approximately 10-20 pounds).

QUALIFICATIONS :

High school diploma or equivalent

Must punctual and dependable

Prior accounting experience preferred

Able to handle cash.

Telephone experience.

Ability to read and comprehend instructions and information.

Excellent communication skills.

Ability to work well with customers and present a friendly, helpful attitude at all times.

Basic computer skills, excellent telephone, interpersonal and communications skills.

A friendly, outgoing personality and professional appearance.

Ability to stay calm under pressure, and handle multiple tasks (phone, register, customers) while maintaining a courteous and friendly attitude.

This position was posted by Parts Store - Savage Kia (Reading, PA). Apply through the official website using the link on this page.