Usher | Santander Arena

Job ID: 2026-29257

Location Name: Santander Arena

Category: Event Management / Sales

Type: Regular Part-Time

Location: US-PA-Reading

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Location

US-PA-Reading

Job Post Information* : Posted Date

8 months ago (2/6/2026 10:40 AM)

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

T he p art time event Usher is responsible for overseeing the safety of our guests. They serve as guides, answer questions from the public and also serve as ticket takers for events.

This role pays an hourly rate of $11.00 - $11.50.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

Santander Arena , located in downtown Reading, Pennsylvania, is a versatile venue that serves as the home arena for the Reading Royals, the ECHL affiliate of the Philadelphia Flyers. The Santander Arena has hosted an array of live events including concerts, Disney on Ice, and other family friendly events attracting hundreds of thousands of visitors annually.

Responsibilities

Provide excellent customer service to all patrons and employees

Greet all Guests in a welcoming and friendly manner

Conduct regular inspections of assigned and deployed positions; ensuring the safety of all fans at all times

Familiarity with the City of Springfield and local attractions

Assist with maintaining safe environment throughout MassMutual Center at all times

Inform Fans of seat locations and provide assistance where needed

Retrieve and verify Fans' tickets, as required

Operate a ticket scanner and follow ticket scanning protocol as outlined in team training

Direct Fans with special needs/ requests to Fan Services

Work in compliance with the provisions of the Occupational Health and Safety Act

Work with enthusiasm and professionalism at all times

Perform any additional tasks as assigned

Qualifications

Knowledge of Event Services and affiliated roles & responsibilities

Able to work flexible and sometimes demanding schedules ( including: nights, weekends, and holidays)

Excellent customer service, client relations, interpersonal and communication skills

Must be accurate and detail oriented

Must be physically fit to perform all essential duties/ requirements associated with this job

Strong knowledge of Alcohol Control Policies in event driven industry is an asset

Possession of valid Standard First Aid and CPR Certification is an asset

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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This position was posted by Santander Arena (Reading, PA). Apply through the official website using the link on this page.