Custom Payments LLC is a family-run merchant services company in Devon offering credit card processing, point-of-sale systems, ACH and recurring billing, and mobile acceptance. It serves independent restaurants, retailers, contractors, salons, medical practices and nonprofits across Southeastern Pennsylvania, with written proposals detailing actual costs and nationwide business funding consultations.
In their own words.
Custom Payments LLC is a payment processing and merchant services company based in Devon, Pennsylvania. The company operates from its location at 220 Sugartown Rd in the heart of Chester County, serving businesses that require solutions for accepting and processing customer payments. As a payment services provider, Custom Payments LLC works with merchants across various industries to facilitate electronic transactions, including credit card processing, debit card acceptance, and related financial services.
The company is situated in Devon, an unincorporated community within Tredyffrin Township in Chester County, Pennsylvania. This location places Custom Payments LLC within the Philadelphia metropolitan area, approximately 20 miles west of Center City Philadelphia. The Devon area is known for its mix of residential communities and commercial enterprises, positioned along the historic Main Line corridor. The 19333 zip code encompasses parts of this affluent suburban region, which has historically served as a hub for professional services and business operations.
Sugartown Road, where the company maintains its offices, connects several communities in the area and provides accessibility to major transportation routes including US Route 30 and the Pennsylvania Turnpike. This positioning allows the company to serve clients throughout the greater Philadelphia region, southeastern Pennsylvania, and potentially beyond through remote service capabilities common in the payment processing industry.
Payment processing companies like Custom Payments LLC operate within a complex financial services ecosystem that connects merchants, consumers, card networks, and banking institutions. These businesses typically provide the infrastructure and services that allow retailers, restaurants, service providers, and other commercial enterprises to accept non-cash forms of payment from their customers.
The payment processing industry has undergone significant transformation over the past two decades, driven by technological advances, changing consumer preferences, and the growth of e-commerce. Modern payment processors must navigate an environment that includes traditional point-of-sale terminals, mobile payment solutions, online payment gateways, and emerging technologies such as contactless payments and digital wallets.
Companies operating in this space generally offer a range of services that may include merchant account setup, payment terminal provision and maintenance, transaction processing, reporting and analytics, chargeback management, and compliance assistance. The specific services offered by any given payment processor can vary based on their business model, target market, and partnerships with financial institutions and technology providers.
While specific service details for Custom Payments LLC would be available through direct inquiry or their website, payment processing companies in this sector commonly provide several categories of services to their merchant clients:
The payment processing industry serves businesses of all sizes, from small local retailers and service providers to large multi-location enterprises. Different processors may specialize in particular market segments, such as restaurants, healthcare providers, professional services, retail establishments, or online merchants, each of which has distinct payment processing requirements.
Independent payment processing companies like Custom Payments LLC often differentiate themselves from larger national processors through personalized service, local presence, and flexibility in meeting individual merchant needs. While major banks and national payment companies serve a significant portion of the market, independent processors frequently work closely with specific business communities and can offer more tailored solutions.
These companies typically operate as intermediaries between merchants and the larger payment networks and acquiring banks that ultimately process transactions. They may function as independent sales organizations, payment facilitators, or direct processors, depending on their business structure and relationships within the payment ecosystem.
For merchants, working with a payment processor involves considerations such as transaction fees, equipment costs, contract terms, customer support availability, and the specific features offered. The payment processing relationship is ongoing, as processors handle the daily flow of transactions and funds between customers and merchants.
Custom Payments LLC can be reached at 484-393-1576 for inquiries regarding their services. The company maintains an online presence at custompayments.biz, where prospective clients can likely find additional information about their offerings, service terms, and contact options.
As a limited liability company, Custom Payments LLC operates under a business structure common among small to mid-sized enterprises in the financial services sector. This structure provides operational flexibility while maintaining certain liability protections for the business owners.
Businesses seeking payment processing services typically evaluate several factors when selecting a provider. Transaction pricing structures vary across the industry, with some processors offering flat-rate pricing, others using interchange-plus models, and some employing tiered pricing systems. Understanding these different approaches is important for merchants seeking to manage their payment acceptance costs effectively.
Contract terms, including length of commitment and early termination provisions, represent another consideration for businesses evaluating payment processors. Equipment options, whether purchased, leased, or provided as part of service agreements, also factor into merchant decisions.
Security and compliance have become increasingly important in payment processing, with the Payment Card Industry Data Security Standard establishing requirements for how payment data must be handled and protected. Payment processors play a role in helping merchants meet these requirements and protect customer information.
Customer support and service responsiveness are practical concerns for merchants, as payment processing issues can directly impact business operations and cash flow. Local and regional processors often emphasize their accessibility and responsiveness as distinguishing factors in their service approach.
Custom Payments LLC is located at 220 Sugartown Rd, Devon, PA 19333. Interested parties can contact the company by phone at 484-393-1576 or visit their website at custompayments.biz for additional information about their payment processing services and solutions.
This may not be a complete list. Contact the business directly to learn about all services and products they offer.
Custom Payments LLC is a family-run merchant services company located at 220 Sugartown Rd in Devon, Pennsylvania. The business is led by owner Robert Staschak, who has worked in the payments industry since 2002. The company provides credit card processing, point-of-sale systems and payment hardware, ACH bank-debit processing, recurring and automated billing setups, mobile acceptance, invoicing support, and general guidance on how money moves from a customer's payment through to a business bank account.
The company works primarily with independent operators: restaurants, retail shops, contractors, salons, medical practices, nonprofits, property managers, and business-to-business firms that invoice other companies. Alongside payment processing, Custom Payments helps established businesses nationwide review alternative funding options, a service line that is kept deliberately separate from the processing side of the business.
Custom Payments serves Philadelphia, the Main Line, Chester County, Delaware County, Montgomery County, and the surrounding communities of Southeastern Pennsylvania as its primary territory. Coverage also extends into New Jersey, Delaware, and Maryland. The Devon location allows for on-site visits across much of this region, which matters for merchants who want someone physically present during terminal installation or staff training rather than a shipped box and a phone number.
Business funding consultations are handled nationwide, subject to provider, applicant, and state-specific requirements.
The company supports card-present, keyed, phone, online, and mobile acceptance. What distinguishes the approach is the emphasis on written proposals rather than quoted headline rates. A proposal from Custom Payments is intended to document the components that actually determine a merchant's monthly cost:
When proposed, processor margin terms are presented as locked so the merchant can see what portion of the cost is within the processor's control and what portion is not. This framing is useful for business owners who have previously been quoted a low percentage that did not reflect the full picture.
One of the company's most-used services is a free, no-obligation merchant statement review. Robert Staschak personally reviews submitted statements and organizes the findings into questions a business owner can ask any provider, including their current one. The review addresses effective processing rates, processor markup, monthly and annual charges, PCI compliance responsibilities, equipment and software costs, funding schedules, and contract terms.
The review does not require switching providers. Business owners sometimes use it simply to understand a statement they have been paying without fully reading, or to confirm that an existing arrangement is reasonable.
Custom Payments supplies and configures countertop terminals, wireless and mobile devices, receipt printers, barcode scanners, customer-facing displays, and cash drawers. Configurations are built around the workflow of the specific business type, with restaurant, retail, contractor, and salon setups handled differently from one another.
Local installation and staff training are included, and equipment replacement terms are explained in writing before a merchant commits. A free terminal is available on qualifying programs.
For businesses that collect dues, invoices, or large B2B receivables, ACH bank-debit processing is often less expensive than card acceptance. Custom Payments sets up ACH workflows for association dues, property-management collections, membership billing, and invoice payments, and walks merchants through authorization capture, submission cutoffs, settlement timing, return and exception handling, and reconciliation responsibilities.
Automated recurring billing is a related specialty. The company configures scheduled debits, card-on-file arrangements, payment links, customer reminders, and failed-payment notifications for contractors, HVAC companies, property managers, medical practices, nonprofits, and membership organizations. The setup review covers how authorization records are stored, how amount and date changes are handled, how cancellations are processed, and what happens when a payment fails.
The EDGE program is a customer-pricing model that Custom Payments evaluates alongside traditional processing rather than presenting as a default. Configuration depends on how a business communicates pricing to customers, how the POS is set up, card-brand requirements, and applicable state rules.
Custom Payments provides integration guidance for QuickBooks and other accounting platforms, as well as CRM, scheduling, inventory, and property-management software. The guidance covers user permissions, sync behavior, deposit matching, refund handling, and export testing performed before any change goes live.
The company also offers side-by-side comparisons for businesses currently using Square, Stripe, Toast, or Clover. These comparisons look at processing costs, monthly fees, hardware, software, funding expectations, support availability, and contract terms, so a merchant can see where an existing platform is competitive and where it is not.
Separately from processing, Custom Payments helps established businesses explore alternative funding. Options reviewed include:
Approval and pricing are not guaranteed, and availability is subject to provider, applicant, and state requirements. Payment processing and business funding are treated as separate decisions with separate written terms and disclosures.
On-site configuration, system testing, and staff training are handled locally from Devon. Training covers receipt settings, refunds, dispute handling, reporting, and daily reconciliation, and is completed before a change date is selected. Merchants have a direct escalation path to the owner rather than a general support queue.
Custom Payments LLC can be reached at (484) 393-1576. The office is located at 220 Sugartown Rd, Devon, PA 19333.
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