What people love here...

Exceptional Service from Amethyst & Ben

These named employees receive specific praise for friendliness, professionalism, and coffee quality, standing out amid widespread complaints.

“Amethyst greeted me with a huge smile and was so patient...” (Review 18)
“Ben made my coffee perfect super hot and was always working.” (Review 18)

Key Themes from Reviews

Staff Friendliness & ProfessionalismNegative

Most customers report consistently rude, hostile, or unprofessional behavior from frontline staff with little apology or courtesy.

"“Incredibly rude people with the worst service I’ve seen.” (Review 1)"
"“The workers are very rude and the management hears it and acts like they didn’t see anything.” (Review 11)"

About Dunkin'

Dunkin’ Reading, PA: Your Local Bakery, Coffee & Breakfast Destination

Nestled in the heart of Reading, Pennsylvania, Dunkin’ brings you the perfect blend of a bakery, bagel shop, coffee shop, breakfast restaurant, donut shop, fast food restaurant, and takeout hotspot—all under one inviting roof. Whether you’re fueling up before work, catching up with friends over morning coffee, or grabbing a quick bite between errands, Dunkin’ offers a familiar menu of classics alongside fan-favorite specialties designed to kickstart your day.


A Menu That Speaks Comfort and Convenience

At Dunkin’, simplicity meets quality. Step inside and you’ll find a tempting lineup of freshly baked goods—fluffy bagels topped your way, warm breakfast wraps, and a rotating selection of artisanal donuts. For many locals, the Boston Creme donut has become a morning ritual. “I LOVE the Boston creme donut,” says one regular, while another adds, “Hot coffee and delicious donuts. What better way to start your day?”

Coffee aficionados will appreciate a customized latte or classic brew made just right. If you need to refuel on the go, our convenient takeout and drive-thru options ensure you’re never late for that next meeting or school drop-off. And when the weather’s nice, ample outdoor seating provides a relaxed backdrop for your coffee date or quick lunch.


The Impact of Friendly, Professional Service

Great food deserves great service—and while experiences can vary by shift, Dunkin’ Reading has standout moments that shine bright. Customers frequently praise team members Amethyst and Ben, whose welcoming smiles and expert coffee-crafting set a high bar. One review notes, “Amethyst greeted me with a huge smile and was so patient,” while another adds, “Ben made my coffee perfect, super hot, and was always working.” These interactions underscore how attentive service transforms a routine coffee run into a genuinely uplifting start to your day.

During high-volume events, such as weekend conventions, the team’s cohesion is equally impressive. Patrons recall long lines moving swiftly thanks to a courteous, organized crew: “Cashiers, prep-line employees, and especially the guy expediting orders were all very courteous, friendly & professional,” noted one guest. That ability to maintain a smile, offer a heartfelt “thank you,” and deliver accurate orders under pressure illustrates Dunkin’s commitment to hospitality—even when the pace picks up.


Freshness, Accuracy & Speed: Our Daily Focus

We know you rely on Dunkin’ for consistent quality—and we’re always listening to feedback. Customers tell us they want hot, fresh sandwiches and perfectly brewed coffee in record time. While we’ve heard concerns about order accuracy and occasional slowdowns, our dedicated staff works every day to streamline service. When your latte is made just right, your wrap is prepared hot—and your bagel arrives toasted to order—it’s a sign that we’re hitting the mark.

Efficient mobile and curbside pick-up options are designed to save you precious minutes during a busy morning. Even if there’s a brief wait, our goal is to turn it into a chance to enjoy the smell of fresh coffee beans and warm doughnuts—moments that remind you why Dunkin’ has been a neighborhood staple for generations.


A Clean, Welcoming Atmosphere

Cleanliness and atmosphere matter. Many guests appreciate the spotless interior and well-maintained outdoor seating area, creating a pleasant spot for a quick meeting or a leisurely coffee break. “Building is clean, employees are friendly and courteous… ample seating outside,” one customer observes. We continuously invest in maintaining a fresh, comfortable environment so that every visit feels like a little escape—a chance to recharge before tackling your to-do list.


Visit Dunkin’ Reading, PA Today

Whether you’re craving a signature Boston Creme donut, need a reliable breakfast wrap, or simply want a perfect cup of coffee to go, Dunkin’ in Reading, PA is ready to serve. Pop in, place a mobile order, or swing through our drive-thru—our doors are open early to help you seize the day. Experience the warmth of genuine smiles from baristas like Amethyst and Ben, the reliability of classic morning favorites, and the convenience of a one-stop breakfast destination.

Join the community of Dunkin’ enthusiasts who make our bagel shop, coffee shop, and bakery their daily stop. We can’t wait to welcome you with a hot brew, a warm pastry, and service that puts a spring in your step—even when life is moving at full speed.

Dunkin’ Reading, PA: Where every morning begins with a taste of home.

Description

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Categories

About This Business

Pets

  • Dogs allowed outside

Crowd

  • Groups
  • Tourists
  • Family-friendly

Parking

  • Parking
  • Free parking lot
  • Paid street parking

Children

  • High chairs
  • Good for kids

Payments

  • Debit cards
  • Credit cards
  • NFC mobile payments

Planning

    Amenities

    • Wi-Fi
    • Restroom

    Offerings

    • Coffee
    • Quick bite
    • Comfort food
    • Late-night food

    Atmosphere

    • Cozy
    • Casual
    • Trendy

    Highlights

    • Great coffee

    Popular for

    • Breakfast
    • Solo dining
    • Good for working on laptop

    Accessibility

    • Wheelchair accessible seating
    • Wheelchair accessible entrance
    • Wheelchair accessible restroom
    • Wheelchair accessible parking lot

    Dining options

    • Lunch
    • Brunch
    • Dinner
    • Dessert
    • Seating
    • Breakfast

    Service options

    • Dine-in
    • Takeout
    • Delivery
    • Curbside pickup
    • Onsite services
    • Outdoor seating

    Contact Information

    645 Penn St
    Reading, PA 19601
    United States of America

    Website: Visit Website

    Claim This Business

    Customer Reviews

    3.9 out of 5 stars

    Based on 592 reviews

    Review data

    5 star reviews

    51%

    4 star reviews

    20%

    3 star reviews

    9%

    2 star reviews

    6%

    1 star reviews

    14%

    Working Hours

    Monday:
    5AM-8PM
    Tuesday:
    5AM-8PM
    Wednesday:
    5AM-8PM
    Thursday:
    5AM-8PM
    Friday:
    5AM-8PM
    Saturday:
    5AM-8PM
    Sunday:
    4AM-10PM

    Location Map