
J P Mascaro & Sons Inc
J P Mascaro & Sons Inc in Reading offers reliable garbage collection services, with standout customer service from friendly workers like Warren and exceptional teams like the one serving the Hiesters Creek area. Known for going above and beyond, they ensure customer satisfaction through thoughtful acts and a dedicated approach.
What people love about J P Mascaro & Sons Inc
Exceptional Service from Warren
Warren is specifically mentioned by name as a friendly worker who brings positivity to the job with his jokes and polite demeanor.
Hiesters Creek Area Team Excellence
This specific three-person team is praised with exceptional enthusiasm, even being called "superheroes" by customers' grandchildren for their speed, friendliness, and cleanliness.
Above-and-Beyond Assistance for Disabled Customer
Workers went beyond their normal duties to help a handicapped customer by walking up the driveway to collect heavy items, showing compassion and extra effort.
Supervisor Sonya's Excellence
This supervisor is specifically praised by name for her caring approach and ensuring employee wellbeing, standing out as exceptional management.
Key Themes from Reviews of J P Mascaro & Sons Inc
Missed Pickups/Service Reliability
NegativeCustomers consistently report that Mascaro frequently fails to pick up trash on scheduled days, leaving entire neighborhoods without service.
Trash Can Handling/Property Damage
NegativeCustomers report that workers carelessly throw, break, or misplace trash cans, causing frequent property damage and replacement costs.
Customer Service Quality
NegativeCustomers experience poor phone service with unresponsive staff, rude treatment, and failure to resolve issues or return calls.
Work Quality/Cleanliness
NegativeWorkers frequently leave trash scattered on streets and don't fully empty containers, creating messy conditions for customers.
Recycling Service Issues
NegativeMultiple customers report that recycling and regular trash are being collected in the same truck, defeating the purpose of separation.
Pricing/Value Concerns
NegativeCustomers feel they are paying high prices for poor quality service compared to competitors and other service areas.
Staff Behavior/Professionalism
MixedWhile some customers praise friendly workers, many report unprofessional behavior including cursing, rudeness, and poor work attitudes.
About J P Mascaro & Sons Inc
Company Overview
J P Mascaro & Sons Inc is a garbage collection service operating from its facility at 600 W Neversink Rd in Reading, Pennsylvania. The company provides waste management services to residential and commercial customers across the greater Reading area and surrounding Berks County communities, including neighborhoods in Exeter Township and the Hiesters Creek area.
History and Corporate Background
J P Mascaro & Sons Inc traces its origins to the Mascaro family's entry into the waste management industry. The company name reflects its founding as a family enterprise, with the "& Sons" designation indicating its multi-generational character. Over the decades, the firm has grown from its roots as a local hauler into a regional waste management operation serving numerous municipalities and private customers throughout southeastern Pennsylvania.
The company maintains its operational headquarters on West Neversink Road in Reading, positioning it centrally within its service territory. This location provides access to major transportation routes necessary for efficient collection operations across the diverse geography of Berks County, from urban neighborhoods in Reading proper to suburban and semi-rural communities in the surrounding townships.
Services and Operations
As a full-service garbage collection operation, J P Mascaro & Sons Inc provides several categories of waste management services to its customer base. The company's primary offering is curbside trash collection for residential properties, operating on scheduled pickup days throughout its service territory. Customers place their refuse containers at the curb, where collection crews using specialized trucks gather the waste for transport to disposal facilities.
The company also operates recycling collection services, maintaining separate pickup schedules for recyclable materials. This dual-stream approach reflects modern waste management practices that aim to divert recyclable materials from landfills. Customers in many service areas receive both trash and recycling collection as part of their waste management program.
Beyond standard residential service, J P Mascaro & Sons Inc provides commercial waste collection using dumpsters of various sizes appropriate for business needs. This commercial division serves retail establishments, office buildings, industrial facilities, and other enterprises requiring regular waste removal. The company deploys different equipment configurations depending on the volume and type of commercial waste generated by each customer.
Bulk item collection represents another service category, with crews handling larger items such as furniture and appliances that cannot fit in standard trash containers. These pickups typically require advance scheduling and may involve additional fees depending on the items being collected.
Service Territory
J P Mascaro & Sons Inc serves customers across a substantial geographic area centered on Reading, Pennsylvania. The company holds contracts with various municipalities in Berks County, providing waste collection services to entire communities under these agreements. Individual customers in other areas may also contract directly with the company for residential or commercial service.
The service territory encompasses diverse community types, from densely populated urban neighborhoods in Reading to more spread-out suburban developments in surrounding townships. This variety requires the company to adapt its collection methods and equipment to different street configurations, housing densities, and access conditions.
Exeter Township, including the Hiesters Creek area, falls within the company's operational footprint. Collection routes in these areas are staffed by dedicated crews who develop familiarity with local conditions and customer locations over time.
Workforce and Personnel
The company employs collection crews who operate the trucks and handle the physical work of gathering refuse from customer locations. These frontline workers form the most visible component of the operation, interacting directly with the communities they serve during their daily routes. Some crew members, such as a worker named Warren who serves certain routes, become recognized figures in the neighborhoods they cover through their regular presence.
The Hiesters Creek area in Exeter Township is served by a three-person collection team that handles morning routes in that section. These specialized route assignments allow crews to develop efficiency through familiarity with their designated areas.
Supervisory personnel oversee field operations and manage workforce logistics. Supervisors like Sonya coordinate crew activities and address operational issues as they arise. The company also maintains customer service staff who handle incoming calls, scheduling requests, and service inquiries at the Reading office location.
Facilities and Accessibility
The company's facility at 600 W Neversink Rd includes a wheelchair accessible parking lot, allowing customers with mobility limitations to visit the location for in-person business. This accessibility accommodation reflects the facility's function as a customer-facing office in addition to its operational role.
The Reading location serves as the administrative center for the company's operations, housing the customer service department and management offices. Customers can reach the facility by telephone at +1 610-779-8807 for service inquiries, scheduling, and account matters.
Industry Context
J P Mascaro & Sons Inc operates within the competitive waste management industry in southeastern Pennsylvania. The region includes multiple waste haulers of varying sizes, from national corporations to local family-owned operations. Municipal contracts represent significant business opportunities in this market, as cities and townships frequently outsource waste collection rather than operating their own sanitation departments.
The waste management industry has evolved considerably over recent decades, with increasing emphasis on recycling programs, environmental compliance, and operational efficiency. Companies in this sector must maintain specialized equipment, comply with environmental regulations, and manage the logistics of serving thousands of individual pickup locations on consistent schedules.
Community Presence
As a waste collection provider, J P Mascaro & Sons Inc maintains a constant presence in the communities it serves. Collection trucks bearing the company name travel residential streets on regular schedules, making the operation one of the more visible service providers in daily community life. This visibility extends to the individual crew members who become familiar faces on their assigned routes.
The company's crews occasionally provide assistance beyond standard collection duties. Instances have been documented of workers helping customers with physical limitations by retrieving items from locations beyond the normal curbside pickup zone, reflecting individual acts of service by frontline employees.
The Reading-area waste management market continues to evolve as communities assess their service needs and providers compete for municipal and private contracts. J P Mascaro & Sons Inc remains an established presence in this market, operating from its Neversink Road base to serve customers throughout the region.
Unique Details About J P Mascaro & Sons Inc
Accessibility
- Wheelchair accessible parking lot
Alternative Local Businesses in Reading, Pennsylvania
Contact Information for J P Mascaro & Sons Inc
Reading, Pennsylvania 19606
United States of America
County: Berks County
Phone: +1 610-779-8807
Customer Reviews
2.2 out of 5 stars
Based on 74 reviews
Review data
5 star reviews
- 22%
4 star reviews
- 5%
3 star reviews
- 5%
2 star reviews
- 7%
1 star reviews
- 61%
Working Hours / Hours of Operation
- Monday:
- 5AM-5PM
- Tuesday:
- 5AM-5PM
- Wednesday:
- 5AM-5PM
- Thursday:
- 5AM-5PM
- Friday:
- 5AM-5PM
- Saturday:
- 5AM-12PM
- Sunday:
- Closed





