
Jax Disposal LLC
Jax Disposal LLC in Temple offers waste management services with modern billing options and is appreciated for its courteous staff and early pickup times. The company is known for going above and beyond to resolve issues and maintaining strong long-term customer loyalty.
What people love about Jax Disposal LLC
Exceptional Service from Alessandra
This specific staff member is mentioned by name with enthusiastic praise for her knowledge, kindness, and exceptional customer service during the setup process.
Going Above and Beyond for Problem Resolution
Multiple customers highlight instances where Jax went far beyond normal service expectations, including weekend pickups and helping with competitors' containers.
Early Pickup Times
This specific operational detail is mentioned as a particular advantage that customers appreciate for aesthetic and practical reasons.
Long-term Customer Loyalty
Multiple customers specifically mention years of continued service, indicating strong customer retention and satisfaction among long-term clients.
Key Themes from Reviews of Jax Disposal LLC
Service Reliability
MixedCustomers have vastly different experiences with pickup reliability, with some praising consistent service while others report frequent missed collections.
Customer Service Responsiveness
MixedCustomer service response varies dramatically, with some customers receiving immediate responses while others report being completely ignored despite multiple attempts to contact the company.
Pricing and Value
MixedCustomers have conflicting views on pricing, with some finding it competitive while others consider it expensive for reduced service frequency.
Staff Professionalism and Friendliness
PositiveMost customers praise the friendliness and professionalism of both office staff and field workers.
Pickup Quality and Care
MixedExperiences vary from complaints about careless handling and property damage to praise for going above and beyond in service delivery.
Payment and Billing Convenience
PositiveCustomers consistently appreciate the modern, convenient billing and payment options offered by the company.
About Jax Disposal LLC
Overview
Jax Disposal LLC is a waste management service provider operating from Furnace Road in Temple, Pennsylvania. The company serves residential customers in the surrounding Berks County area, offering curbside trash collection and recycling pickup services. As a locally operated disposal company, Jax Disposal functions within a competitive market that includes both regional haulers and national waste management corporations serving southeastern Pennsylvania communities.
Service Area and Operations
Based in Temple, a community within Muhlenberg Township, Jax Disposal LLC is positioned to serve the greater Reading metropolitan area and surrounding Berks County municipalities. The company provides onsite waste collection services, meaning crews travel directly to customer locations to collect refuse and recyclable materials. This operational model is standard for residential waste haulers, with trucks following established routes through designated service territories.
The Temple location along Furnace Road places the company in an area with a mix of suburban residential developments and more rural properties, reflecting the diverse housing patterns found throughout Berks County. This geographic positioning allows the company to serve customers across various community types, from established neighborhoods to newer housing developments in the region.
Residential Waste Collection Services
Jax Disposal LLC operates as a residential waste management provider, with its core service being regular curbside pickup of household trash and recyclable materials. The company follows a weekly collection schedule, which represents a common service frequency among smaller regional haulers. Customers place their waste containers at the curb on designated collection days, and company crews empty the containers during their route.
The company provides waste containers to customers as part of its service arrangement. These containers are used for both general household waste and recyclable materials, with the specific container configuration varying based on the service plan selected by each customer. The recycling component of the service allows customers to divert paper, plastics, glass, and other recyclable materials from the general waste stream.
Collection timing tends toward earlier morning hours, which can be advantageous for customers who prefer their waste containers to be emptied and available for retrieval before the end of the workday. Early collection schedules also help ensure that waste is removed before the hottest parts of summer days, potentially reducing odor issues in warmer months.
Customer Account Management
Jax Disposal LLC has implemented digital systems for customer billing and payment processing. The company sends billing statements via email, allowing customers to receive and review invoices electronically rather than waiting for paper statements through postal mail. This approach aligns with broader trends in utility and service billing toward paperless communication.
Payment options include mobile payment platforms, enabling customers to settle their accounts using smartphone-based payment systems. The integration of modern payment technologies such as Apple Pay provides flexibility for customers who prefer digital transactions over traditional payment methods like mailed checks. The billing format is designed to present charges in a straightforward manner, detailing the services provided and associated costs.
For account setup and service inquiries, customers can reach the company by telephone at the listed business number. The company also maintains email communication channels for customer correspondence. New customers establishing service can expect to discuss container options, pickup schedules, and pricing during the initial setup process.
Staffing and Personnel
The company employs both office staff who handle customer communications, billing, and scheduling, as well as field personnel who operate collection vehicles and perform the physical work of waste pickup. Office representatives assist customers with account setup, service modifications, and general inquiries. Field crews operate the collection trucks and handle the containers during their routes through customer neighborhoods.
The workforce includes both long-term employees familiar with established routes and customer preferences, as well as newer staff members. As with many service businesses, the quality of individual interactions can vary based on which specific employees a customer encounters, whether in phone conversations with office staff or during curbside pickups by collection crews.
Market Position in Berks County
The waste management industry in Berks County includes multiple service providers ranging from large national corporations to smaller regional operators like Jax Disposal LLC. Customers in the area typically have choices among several haulers, with selection often based on factors including pricing, service frequency, container options, and local reputation.
As a locally based operation, Jax Disposal LLC represents an alternative to larger corporate waste haulers for customers who prefer working with regional companies. Local operators often differentiate themselves through personalized service, flexibility in addressing customer needs, and familiarity with the specific communities they serve. The company has maintained operations long enough to develop a base of long-term customers, with some accounts spanning a decade or more of continuous service.
Pricing structures in the residential waste collection market vary based on service frequency, container size, and whether recycling is included. Jax Disposal LLC positions its rates within the local market, though perceptions of value can differ based on individual customer expectations regarding service frequency and overall cost relative to competitors.
Practical Information for Prospective Customers
Residents considering Jax Disposal LLC for waste management services can contact the company directly to inquire about service availability in their specific location, as coverage areas for regional haulers may not extend to all addresses within Berks County. Initial consultations typically cover the service options available, container specifications, collection day scheduling, and pricing for the requested service level.
The company operates on a subscription model common to residential waste services, with customers paying on a regular billing cycle for ongoing collection. Service agreements may specify terms regarding container care, placement requirements for pickup, and procedures for addressing any service issues that arise.
Customers should confirm specific details about recycling guidelines, as accepted materials can vary between waste haulers and may change over time based on recycling market conditions. Understanding what materials the company accepts for recycling helps ensure proper sorting and avoids contamination issues that can affect the recyclability of collected materials.
Contact Information
Jax Disposal LLC can be reached by telephone at +1 610-985-0118. The company's physical location is at 1131 Furnace Road in Temple, Pennsylvania, within the 19560 ZIP code. Customers can use the phone line for service inquiries, account setup, billing questions, and to report any issues with scheduled pickups. Email communication is also available for customers who prefer written correspondence for their service needs.
Unique Details About Jax Disposal LLC
Service options
- Onsite services
Alternative Local Businesses in Temple, Pennsylvania
Contact Information for Jax Disposal LLC
Temple, Pennsylvania 19560
United States of America
County: Berks County
Phone: +1 610-985-0118
Customer Reviews
4.0 out of 5 stars
Based on 35 reviews
Review data
5 star reviews
- 71%
4 star reviews
- 3%
3 star reviews
- 0%
2 star reviews
- 3%
1 star reviews
- 23%
Working Hours / Hours of Operation
- Monday:
- 8:30AM-4:30PM
- Tuesday:
- 8:30AM-4:30PM
- Wednesday:
- 8:30AM-4:30PM
- Thursday:
- 8:30AM-4:30PM
- Friday:
- 8:30AM-4:30PM
- Saturday:
- Closed
- Sunday:
- Closed




