
Republic Services
Republic Services in Leesport provides reliable garbage collection and commercial dumpster services, with representatives like Chris Hall and Sheena Ezelle praised for exceptional customer support.
What people love about Republic Services
Exceptional Service from Chris Hall
Chris Hall is mentioned by name in multiple reviews with consistent praise for his professionalism, responsiveness, and helpfulness, particularly for commercial and dumpster services.
Outstanding Customer Service from Sheena Ezelle
Sheena Ezelle receives multiple glowing reviews specifically highlighting her exceptional problem-solving abilities, responsiveness, and professional communication skills.
Quality Commercial/Dumpster Services
Several commercial customers specifically praise the dumpster and commercial waste services, noting reliable communication, timely service, and professional handling of business accounts.
Positive Long-term Residential Experience (Select Customers)
While rare among the reviews, some long-term residential customers report consistently positive experiences with reliable service and professional staff, suggesting service quality may vary significantly by area or route.
Key Themes from Reviews of Republic Services
Missed Pickups and Service Reliability
NegativeCustomers consistently report frequent missed pickups for both trash and recycling, with some experiencing weeks without service despite paying for weekly collection.
Customer Service Quality
NegativeCustomers report poor customer service with unresponsive staff, difficulty reaching decision-makers, and representatives who fail to follow through on promises to call back.
Pricing and Billing Issues
NegativeCustomers experience frequent and significant price increases, often without clear explanation, with many finding competitors offering similar services at much lower rates.
Refund and Cancellation Problems
NegativeCustomers face significant delays and complications when trying to cancel service or receive refunds, with some continuing to be billed for months after cancellation.
Equipment Handling and Property Damage
NegativeCustomers report careless handling of trash bins resulting in damage and improper placement that blocks driveways and creates messes.
Account Management and Communication
MixedWhile some customers experience poor communication and account management issues, specific representatives like Sheena Ezelle receive high praise for exceptional service and communication.
About Republic Services
Company Overview
Republic Services is a major waste management corporation operating throughout the United States, with this location in Leesport, Pennsylvania serving communities in Berks County and surrounding areas. As one of the largest waste disposal companies in North America, Republic Services maintains an extensive network of collection routes, transfer stations, landfills, and recycling facilities across the country. The Leesport facility at 50 Orchard Ln functions as a regional hub for residential and commercial waste collection services in southeastern Pennsylvania.
The company traces its origins to 1998 when Republic Services, Inc. was formed, though its operational history extends further back through various acquisitions and mergers within the waste management industry. Over the decades, the company has grown through strategic acquisitions of regional haulers and waste management operations, establishing itself as the second-largest provider of non-hazardous solid waste collection, transfer, disposal, recycling, and energy services in the United States. The corporation is publicly traded on the New York Stock Exchange and maintains its headquarters in Phoenix, Arizona.
Services Offered
The Leesport location provides a range of waste management services designed to meet both residential and commercial needs. For residential customers, the company offers curbside trash collection and recycling pickup, typically on a weekly schedule. Residents can subscribe to regular collection services that include the provision of wheeled carts or bins for waste containment.
Commercial and industrial clients have access to a broader array of service options. These include:
- Front-load dumpster service for businesses with regular waste generation
- Roll-off container rental for construction projects, renovations, and large cleanout jobs
- Temporary dumpster programs for short-term projects
- Recycling programs for commercial properties
- Compactor services for high-volume waste generators
The dumpster rental program serves homeowners undertaking renovation projects, contractors managing construction sites, and businesses requiring temporary waste solutions. Container sizes vary to accommodate different project scales, from small residential cleanouts to major commercial construction endeavors.
Service Area and Operations
From the Leesport facility, Republic Services covers a service territory that includes portions of Berks County and potentially extends into neighboring counties in southeastern Pennsylvania. The specific boundaries of the service area may vary depending on the type of service requested, with some areas receiving full residential and commercial coverage while others may only have access to certain service types.
The facility operates as part of Republic Services' broader Mid-Atlantic regional operations. Collection routes are organized to serve residential neighborhoods on designated pickup days, while commercial accounts may have more flexible scheduling options depending on their waste generation volumes and contractual arrangements.
Pennsylvania's waste management regulations govern the company's operations in the state, including requirements for proper waste handling, transportation, and disposal. The company maintains the necessary permits and licenses to operate collection vehicles and manage waste materials within state guidelines.
Residential Collection Programs
Residential customers in the Leesport service area can arrange for weekly curbside collection of household trash and recyclable materials. The standard residential program typically includes the provision of rolling carts in standardized sizes, which customers place at the curb on their designated collection day.
Recycling services accept common household recyclables according to local program guidelines. Accepted materials generally include paper products, cardboard, plastic containers, glass bottles and jars, and metal cans, though specific acceptance criteria may vary based on local processing capabilities and market conditions for recyclable commodities.
Customers establish service through account setup, which involves selecting a service level and receiving their collection containers. Billing is typically handled on a quarterly basis, with various payment options available including automatic payment arrangements.
Commercial and Industrial Services
The commercial division serves businesses ranging from small retail establishments to large industrial facilities. Service configurations are tailored to match the waste generation patterns of each business, with container sizes and pickup frequencies adjusted accordingly.
Front-load dumpsters represent the most common commercial service format, available in sizes typically ranging from two to eight cubic yards. These containers are serviced by specialized collection vehicles equipped with mechanical arms that lift and empty the dumpsters into the truck body. Pickup schedules can range from once weekly to multiple times per day, depending on the customer's needs.
Roll-off containers serve customers with larger or more intermittent waste disposal needs. These open-top containers, typically ranging from ten to forty cubic yards in capacity, are delivered to a site, filled by the customer, and then hauled away for disposal. This service format is particularly suited to construction and demolition projects, major cleanouts, and industrial operations that generate large volumes of waste materials.
Corporate Structure and Resources
As a division of a major national corporation, the Leesport operation has access to the resources and infrastructure of Republic Services' nationwide network. This includes centralized customer service operations, standardized billing systems, and corporate support functions.
Customer inquiries and service requests are handled through a toll-free number that connects callers to the company's customer service infrastructure. The national customer service system manages account inquiries, service scheduling, billing questions, and issue resolution for customers across the company's service territories.
The company employs a workforce that includes collection vehicle drivers, equipment operators, maintenance personnel, and administrative staff. Drivers operating in the Leesport territory follow established routes and schedules, with route optimization designed to provide efficient coverage of the service area.
Environmental and Sustainability Initiatives
Republic Services has implemented various sustainability initiatives as part of its corporate environmental strategy. These efforts include investments in fleet modernization with newer, more fuel-efficient vehicles, development of recycling and materials recovery operations, and landfill gas-to-energy projects at some of the company's disposal facilities.
The company's recycling operations process materials collected through residential and commercial programs, sorting and preparing them for sale to manufacturers who use recycled feedstocks in their production processes. The viability of recycling programs depends on commodity markets for processed materials, which can fluctuate based on global supply and demand conditions.
Contact and Account Information
Customers and prospective customers can reach the Leesport operation through the toll-free number 1-800-836-2143. This line connects to customer service representatives who can assist with new service setup, account inquiries, service modifications, and issue reporting.
The physical location at 50 Orchard Ln in Leesport serves as an operational base for the local collection fleet and may house administrative functions for the regional operation. Customer interactions are primarily handled through phone and online channels rather than walk-in visits to the facility.
Account management functions, including billing inquiries and payment processing, are available through the company's customer service channels. Customers can also access account information through Republic Services' online portal, which provides options for viewing statements, making payments, and managing service details.
Alternative Local Businesses in Leesport, Pennsylvania
Contact Information for Republic Services
Leesport, Pennsylvania 19533
United States of America
County: Berks County
Phone: +1 800-836-2143
Customer Reviews
2.4 out of 5 stars
Based on 83 reviews
Review data
5 star reviews
- 33%
4 star reviews
- 1%
3 star reviews
- 0%
2 star reviews
- 4%
1 star reviews
- 63%
Working Hours / Hours of Operation
- Monday:
- 9AM-5PM
- Tuesday:
- 9AM-5PM
- Wednesday:
- 9AM-5PM
- Thursday:
- 9AM-5PM
- Friday:
- 9AM-5PM
- Saturday:
- 9-11AM
- Sunday:
- Closed





