New Penn

About New Penn

Located in the heart of Reading, PA, New Penn has built a reputation as a dependable logistics service, trucking company, and shipping service dedicated to meeting the unique needs of businesses and individuals throughout the Northeast. With decades of experience in freight transport and shipping solutions, New Penn combines local know-how with a broad regional network, delivering tailored logistics that keep cargo moving safely and on schedule.

Exceptional Handling and Care

At New Penn, careful delivery handling isn’t just a tagline—it’s a promise. Customers frequently highlight the extra effort our drivers take to protect every shipment, whether it’s a heavy pallet or a delicate bubble hockey table. One happy customer recounted how the driver “backed his truck into my driveway, lowered the pallet holding my bubble hockey table to the ground, and then… pushed it into my garage.” This level of inside delivery service for fragile or bulky items demonstrates New Penn’s unwavering commitment to safeguarding your goods from door to door. When you trust New Penn, you’re not only choosing a shipping service—you’re choosing peace of mind.

Fast and Efficient Pickup & Delivery

Time is money in today’s fast-paced economy, and New Penn understands the value of speed without sacrificing quality. Our streamlined pallet pickup process has earned praise for its efficiency: “In and out in 20 minutes,” one client reported, while another noted they were “quick to know and bring freight out” for swift loading and tie-down assistance. Beyond pickups, New Penn’s next-day delivery service across the Northeast provides a reliable solution for urgent shipments. Whether you’re sending crucial inventory to a regional warehouse or dispatching documents to a distant office, you can count on New Penn’s proven network to get your freight where it needs to be—on time, every time.

Friendly and Professional Staff

A logistics operation is only as strong as its people, and New Penn takes pride in a team that greets you with a welcoming attitude from the moment you walk through our doors. Many customers note the office personnel’s approachable manner: “Everyone there treats you nice,” one review confirms, while another praises the “nice people in the office.” Whether you’re coordinating a complex shipping schedule or dropping off a single pallet, you’ll find knowledgeable staff ready to answer questions and offer guidance. While no organization is perfect—and a handful of customers have expressed frustration over unfriendly interactions—New Penn consistently strives to refine its training and customer-service culture, ensuring a positive experience for every client.

Convenience and Accessibility

Situated in an easily accessible location in Reading, PA, New Penn’s shipping terminal is simple to find and designed for smooth in-and-out service. Retired truck drivers and novices alike appreciate our clear signage, spacious loading docks, and on-site equipment. One customer, drawing on decades of over-the-road experience, noted how our team “helped me load and tie down in my pickup truck,” making the entire process pain-free. Whether you operate a fleet of cross-dock trailers or you’re hand-carrying a single crate, you’ll benefit from a facility layout that maximizes convenience and minimizes wait times.

Balancing Reliability with Continuous Improvement

No logistics provider is immune to the occasional challenge, and New Penn is upfront about areas where we’re working to improve. A small number of clients have reported lost or damaged shipments, raising valid concerns about reliability. New Penn views this feedback as an opportunity to strengthen our quality-control measures, expand tracking visibility, and enhance our driver training programs. By listening closely to customer reviews—good and bad alike—we pursue a path of continuous improvement. Our goal is simple: to ensure every consignment receives the attention and accountability it deserves.

Your Partner in Shipping and Logistics

From inside delivery of bulky, delicate items to lightning-fast next-day service across the Northeast, New Penn offers a comprehensive suite of logistics solutions designed around your priorities. When you choose New Penn in Reading, PA, you gain access to:

• Personal attention from hands-on drivers who go the extra mile for safe delivery
• A rapid pallet pickup process that keeps your supply chain moving
• Next-day delivery options that cover the broader Northeast region
• A friendly, professional staff committed to clear communication and helpful service
• A conveniently located terminal with easy loading, tie-down assistance, and efficient dock operations

Whether you’re a small business seeking a reliable shipping partner or an individual shipping specialty items, New Penn combines hometown service with a broad regional reach. Experience the difference that meticulous handling, operational efficiency, and genuine customer care can make. Contact New Penn today and discover why so many clients confidently recommend us “in a heartbeat.”