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PetSmart

4.3(41 reviews)
UnclaimedPet supply storePet supply store

What people love here...

Exceptional Nail Care by Josh

Named staff member Josh receives specific praise for patient and gentle handling, turning a stressful task into a positive experience.

Josh is amazing with my dog. My dog hates getting his nails clipped but has grown very comfortable with Josh because he is very patient and nice to him.

Key Themes from Reviews

Staff Friendliness & HelpfulnessPositive

Customers consistently praise the friendly, patient, and helpful nature of the staff throughout their visits.

"Super nice people. Everyone was helpful, respectful and the store itself is pretty quiet."
"Nicest staff...all the time.... helpful and answer any & all questions..."

About PetSmart

Welcome to PetSmart of Harrisburg, PA

Discover the ultimate one-stop destination for pet parents at PetSmart in Harrisburg, PA. As your neighborhood pet supply store, we’re committed to creating a welcoming environment where every shopper—and their furry (or scaly) companion—feels right at home. From our friendly team to our spacious, well-lit layout, PetSmart blends quality products, community-driven events, and services designed to keep tails wagging and whiskers twitching.


Friendly, Knowledgeable Staff

Walk through our doors and you’ll immediately notice the difference our associates make. Customers consistently praise our “super nice people” who are “helpful, respectful,” and truly invested in your pet’s well-being. Whether you’re comparing premium kibble or selecting the perfect toy, our team patiently answers questions, offers tailored recommendations, and makes shopping stress-free.

  • “Nicest staff... all the time—helpful and answer any & all questions,” raves one happy visitor.
  • From first-time puppy owners to seasoned enthusiasts, we treat every customer with respect and warmth.

A Bright, Spacious Shopping Experience

Say goodbye to cramped aisles and dim corners. PetSmart Harrisburg was designed with both pets and people in mind:

  • Open Layout: Customers regularly comment on our “huge open spaces” that make navigating with a dog stroller or cat carrier a breeze.
  • Clean & Well-Lit: A spotless environment and thoughtful lighting ensure you can quickly find what you need—whether it’s aquarium accessories or small-animal bedding.
  • Organized Shelving: With clearly marked sections for dogs, cats, birds, fish, and more, you’ll enjoy a seamless shopping journey from start to finish.

Comprehensive Product Selection

At PetSmart, we pride ourselves on a broad assortment of pet essentials:

  • Nutrition & Treats: From grain-free dog food to gourmet cat treats, our shelves are stocked with brands both you and your veterinarian trust. “Great selection of cat food for my feline friends,” shares a devoted customer.
  • Live Animals & Aquatics: Explore fish tanks teeming with colorful species and discover small mammals waiting for their forever homes. While some customers have noted opportunities to expand our live-animal offerings, we continuously refresh our inventory to bring you the latest arrivals.
  • Toys, Apparel & Accessories: Keep tails wagging with interactive toys, cozy beds, stylish bandanas, and more. As one shopper puts it: “Gucci is happy with his new bandana!”

Professional Grooming & Training Services

Transform your pet’s grooming appointment into a relaxing spa day—except when it doesn’t go quite as planned. We’re proud of the exceptional care many have experienced, yet we also listen when things fall short.

  • Nail Care by Josh: Meet Josh, whose gentle, patient approach has earned him rave reviews—“My dog hates getting his nails clipped but has grown very comfortable with Josh.”
  • Grooming Standards: While a few clients report less-than-perfect haircuts, our salon team is committed to refining their craft and ensuring every pup leaves looking and feeling their best.
  • Training Workshops: From basic obedience to advanced tricks, our certified trainers strive to empower pet parents. We’ve heard feedback about inflexible approaches, and we’re actively refining our curriculum to be as supportive and adaptive as possible.

Community Programs & Special Events

PetSmart Harrisburg isn’t just a store; it’s a community hub. We celebrate every tail wag and whisker with initiatives that give back:

  • Grand Opening Goodie Bag: On opening day, delighted customers received free bags packed with treats, samples, and surprises—“They give away a bag with pet care and other stuff inside,” one fan recalled.
  • Puppy Christmas Donation Program: Each holiday season, we invite you to purchase a $5 stuffed animal to donate. “You can donate money or spend only $5… so they can also have a present for Christmas,” says a grateful community member.

Convenience & Customer Service

We know your time is precious, and you should never have to wait to care for your best friend:

  • Store Hours: Although our doors close at 8 PM—earlier than some neighboring shops—our team is dedicated to making each visit count. We recommend checking our online schedule before you arrive to avoid any disappointment.
  • Checkout Experiences: Most customers encounter attentive, compassionate cashiers who go the extra mile—especially when little ones tag along. “The cashier was very sweet and attentive with [my autistic son],” shares one parent. We’re also mindful of feedback about abrupt transactions and are reinforcing training to deliver consistent, courteous service at every register.

Why Choose PetSmart Harrisburg?

  • A warm, patient team that listens and guides you
  • Spacious, organized store that makes shopping joyful
  • A vast selection of high-quality products and live animals
  • Trusted grooming specialists, including our star, Josh
  • Vibrant community events that make a real difference
  • Ongoing efforts to address customer feedback and elevate your experience

Whether you’re stocking up on essentials, pampering your pup, or discovering the perfect gift for a friend’s new kitten, PetSmart in Harrisburg, PA offers everything you need under one roof. Visit us today and see why our store has become a beloved destination for pet lovers across the region!

Visit your local PetSmart—where every tail tells a story.

Description

Chain featuring a range of pets, supplies & food (most offer grooming, boarding & other services).

Categories

About This Business

Payments

  • Credit cards

Planning

  • Quick visit

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Service options

  • In-store pickup
  • Onsite services
  • In-store shopping

Contact Information

5098 Jonestown Rd
Harrisburg, PA 17112
United States of America

Website: Visit Website

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Customer Reviews

4.3 out of 5 stars

Based on 41 reviews

Review data

5 star reviews

76%

4 star reviews

7%

3 star reviews

2%

2 star reviews

2%

1 star reviews

12%

Working Hours

Monday:
9AM-8PM
Tuesday:
9AM-8PM
Wednesday:
9AM-8PM
Thursday:
9AM-8PM
Friday:
9AM-8PM
Saturday:
9AM-8PM
Sunday:
10AM-7PM

Location Map