PetSmart

4.3(786 reviews)
UnclaimedPet supply storePet supply store

What people love here...

Exceptional Service from Wes A (Aquatics Department)

Customers repeatedly mention his patience and expertise, turning stressful pet-loss moments into positive experiences.

Wes A in the aquatics department was incredibly helpful and knowledgeable, not to mention patient.
We are so grateful for his help.

Key Themes from Reviews

Staff Friendliness & ExpertiseMixed

Some customers rave about friendly, knowledgeable staff while others encounter unprofessional or rude team members.

"The staff were helpful, making it a hassle-free experience."
"Staff at this petsmart are super rude. I asked a quick question… the woman was immediately hostile."

About PetSmart

Welcome to PetSmart Collegeville, PA

Nestled in the heart of Collegeville, Pennsylvania, PetSmart is your one-stop pet supply store dedicated to making life with your furry, finned, or feathered friends easier, happier, and healthier. With spacious aisles, an organized layout, and a staff that’s passionate about animal welfare, our store offers everything you need—from everyday essentials and specialty foods to grooming services and expert advice. Whether you’re a first-time puppy parent or a seasoned aquarium hobbyist, PetSmart Collegeville combines quality, convenience, and a community spirit that keeps customers coming back.


Friendly Expertise You Can Rely On

At PetSmart Collegeville, we believe knowledgeable, approachable staff can transform a routine shopping trip into a stress-free experience. Many visitors highlight our team’s welcoming attitude and deep product know-how, ensuring you find exactly what your pet needs. On those special occasions when you require that extra bit of guidance, our standout associates deliver:

  • Wes A. in Aquatics has earned glowing praise for his patient, reassuring manner. From selecting the right tank mates to troubleshooting water chemistry, customers appreciate how he turns anxious moments into confident, informed choices.
  • Molly, our fish and plant specialist, brings infectious enthusiasm to every consultation. First-time aquarium owners rave about her step-by-step instructions and clear explanations, leaving them feeling empowered to create vibrant, thriving underwater environments.

While we continually strive for consistency, we recognize that every interaction shapes your PetSmart experience. Should you ever encounter anything less than professional, we encourage you to let our management team know so we can make it right.


Premium Grooming & Compassionate Care

Your pet’s well-being is our priority—especially at the grooming salon, where gentle handling and expert techniques meet. Time and again, pet owners express confidence in our grooming department, praising the skill and kindness of our professionals:

  • Kathy, our grooming manager, sets the gold standard. Whether it’s a nervous puppy’s first nail trim or a full spa day for your senior Shih Tzu, Kathy’s calm demeanor and meticulous attention to detail shine through. Customers remark on her ability to soothe anxious pets and deliver picture-perfect results, often returning with multiple dogs in tow.

While most grooming visits are seamless, we take every concern seriously. In the rare instance of an error or injury, we work swiftly to address the situation, prioritize your pet’s health, and refine our processes to prevent future occurrences.


A Clean, Comfortable Shopping Destination

Step through our doors and you’ll immediately notice the bright, well-lit aisles and spotless displays. Our store layout is designed for effortless navigation, with clearly marked sections for food, toys, habitats, and more. Regular tidying ensures:

  • Ample space to browse, even with a stroller or large dog
  • Crystal-clear tanks showcasing vibrant fish and aquatic plants
  • Fresh bedding and healthy habitats for small mammals and reptiles

Customers consistently applaud the pleasant atmosphere and take comfort in seeing that animals are housed in clean, well-maintained conditions.


Vast Selection & Competitive Pricing

From everyday kibble to specialty dietary formulas, PetSmart Collegeville offers an extensive assortment of premium brands and value-priced essentials. Shoppers enjoy the flexibility of price-matching guarantees, in-store promotions, and an ever-rotating selection of new toys and treats. While we work diligently to keep inventory fresh, we encourage you to check expiration dates at checkout—should you ever spot an item past its prime, we’ll gladly replace it or find an alternative that meets your needs.


Aquatics & Pet Health: Passion Meets Responsibility

Our aquatics department is a hub for hobbyists and casual pet parents alike. With rows of tanks showcasing calming bettas, lively tetras, and charming hermit crabs, you’ll discover both companionship and tranquility by the gallon. Yet we recognize that some experiences don’t meet the mark, with occasional reports of high mortality rates or suboptimal conditions. That’s why we’ve doubled down on:

  1. Rigorous water-quality monitoring
  2. Enhanced staff training led by experts like Wes and Molly
  3. Clear care instructions and follow-up support for new aquatic keepers

Your success is our success, and we’re committed to continuous improvements—ensuring each fish, crustacean, and aquatic plant thrives under your watch.


Effortless Convenience

Time is precious, so we’ve streamlined every aspect of the PetSmart Collegeville experience. Expect minimal wait times at checkout, quick returns on qualifying purchases, and an easy rental process for specialty equipment. Need advice before you visit? A brief phone call connects you to a local expert, sparing you a trip if we’re out of stock or if you simply have a quick question.


Why PetSmart Collegeville?

When you choose PetSmart in Collegeville, PA, you’re selecting more than just a pet supply store—you’re joining a network of passionate professionals dedicated to the health and happiness of your companion animals. Our inviting atmosphere, comprehensive product range, and standout team members like Kathy, Wes, and Molly set us apart. Come see why neighbors love shopping here, from the cleanliness of our space to the depth of our expertise. We look forward to welcoming you and your pet family for many years to come!

Description

Chain featuring a range of pets, supplies & food (most offer grooming, boarding & other services).

Categories

About This Business

Payments

  • Debit cards
  • Credit cards
  • NFC mobile payments

Planning

  • Quick visit

Amenities

  • Wi-Fi

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Service options

  • Delivery
  • Curbside pickup
  • In-store pickup
  • Onsite services
  • In-store shopping

Contact Information

300 Water Loop Ln
Collegeville, PA 19426
United States of America

Website: Visit Website

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Customer Reviews

4.3 out of 5 stars

Based on 786 reviews

Review data

5 star reviews

62%

4 star reviews

23%

3 star reviews

7%

2 star reviews

3%

1 star reviews

5%

Working Hours

Monday:
9AM-9PM
Tuesday:
9AM-9PM
Wednesday:
9AM-9PM
Thursday:
9AM-9PM
Friday:
9AM-9PM
Saturday:
9AM-9PM
Sunday:
10AM-7PM

Location Map