Reading Hospital Children's Health Center
2.8(60 reviews)
What people love here...
Dr. Allison
She is singled out by long-term patients for genuine care and attentive communication.
“My kids doctor is Allison and she is wonderful—she really cares about my kids I really appreciate her a lot.” (Review 2)
Key Themes from Reviews
Appointment Scheduling & Phone AccessibilityNegative
Customers consistently struggle to reach the office by phone or get return calls to make, change, or discuss appointments.
"“You can never get anyone on the phone to schedule an appointment.” (Review 1)"
"“Worst contact center ever, never answer any of my calls. Rarely receive any calls back.” (Review 9)"
About Reading Hospital Children's Health Center
### Welcome to Reading Hospital Children's Health Center
Nestled in the heart of West Reading, PA, Reading Hospital Children’s Health Center is your community’s trusted children’s hospital and pediatric clinic. For families seeking compassionate, expert care for their little ones, our center combines modern facilities, dedicated providers, and a warm, family-friendly atmosphere.
### Streamlined Appointments & Supportive Scheduling
We understand how vital it is to secure or adjust an appointment quickly—because when a child isn’t feeling their best, every minute counts. While some families have found our phone lines busy during peak hours, our scheduling team continually strives to improve responsiveness. In particular, Maggie at the front desk has earned rave reviews for her patient, comforting guidance: “The lady that works there, Maggie, is really nice and really made me feel comfortable and helped me a lot when I tried getting the information.” We encourage parents to book early-morning slots whenever possible, as these appointments often benefit from shorter wait times and prompt check-in.
### Transparent Wait Times & Efficient Visits
We know that waiting in a clinic can be trying for both parents and children. Feedback has shown that afternoons can occasionally bring longer delays—some families have waited up to two hours—while early-morning visits typically offer a speedier experience. To make every visit as pleasant as possible, we provide child-friendly waiting areas, digital check-in reminders, and regular updates on your child’s place in line.
### Expert Pediatric Care, Tailored to Your Child
At Reading Hospital Children’s Health Center, medical excellence is at the core of everything we do. Our board-certified pediatricians pride themselves on thorough, attentive assessments—taking time to listen to each family’s concerns and act on test results. While we recognize that a few parents have felt their child’s symptoms weren’t fully addressed, many more have experienced our commitment to clear communication and accurate diagnoses.
- **Dr. Allison**: “My kids’ doctor is Allison and she is wonderful—she really cares about my kids. I really appreciate her a lot.” Known for her genuine warmth and detailed follow-up, Dr. Allison builds trust through active listening and personalized care plans.
- **Dr. Uchendu**: A favorite among young patients, Dr. Uchendu uses humor, interactive play, and thorough explanations to put both children and parents at ease. “Dr. Uchendu goes out of his way to make my kids smile, asks detailed questions, and gives great advice.”
- **Dr. Riddle**: Many families consider Dr. Riddle the cornerstone of their pediatric care, with one parent noting, “I absolutely love my kids’ doctor. Her name is Dr. Riddle.” Her empathetic approach and clear communication styles make her a lasting favorite in our practice.
### Professional, Compassionate Staff
Creating a welcoming, bias-free environment is our top priority. While some visitors have described our front-desk and clinical teams as hurried or dismissive, the majority of families experience a courteous, respectful atmosphere. We continuously train our team members to combine efficiency with empathy, ensuring every family—whether a single parent or a returning patient—feels valued and supported from check-in to check-out.
### State-of-the-Art, Spotless Facilities
Cleanliness and hygiene are non-negotiables in pediatric care, and our center shines in this arena. From sanitized exam rooms to gleaming waiting areas, you’ll notice our staff constantly disinfecting high-touch surfaces. One parent shared, “Very clean, very nice staff members … I see them constantly sanitizing,” and another adds, “I love this clinic! Clean, friendly and helpful!”
### Community & Convenience
As part of the Reading Hospital network, our Children’s Health Center offers seamless referrals to pediatric specialties, imaging services, and inpatient care if needed. We’re conveniently located in West Reading, PA—just minutes from local schools, parks, and major roadways—making us easily accessible for routine check-ups, urgent visits, and follow-up appointments.
### Your Child’s Health, Our Family’s Mission
At Reading Hospital Children’s Health Center, we believe that exceptional pediatric care is built on honesty, respect, and genuine connection. We listen when you share concerns, work diligently to minimize waiting, and celebrate every milestone alongside your child. Whether you’re seeking well-child exams, immunizations, or diagnosis and treatment of complex symptoms, our pediatric clinic is dedicated to providing responsive, individualized care.
Join the hundreds of West Reading families who entrust us with their children’s health. Schedule your next appointment today and experience the difference that attentive, professional, and compassionate pediatric care can make.
Categories
About This Business
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Contact Information
206 S 6th Ave
West Reading, PA 19611
United States of America
West Reading, PA 19611
United States of America
Phone: +1 484-628-5437
Website: Visit Website
Customer Reviews
2.8 out of 5 stars
Based on 60 reviews
Review data
5 star reviews
- 42%
4 star reviews
- 2%
3 star reviews
- 3%
2 star reviews
- 3%
1 star reviews
- 50%
Working Hours
- Monday:
- 8AM-4:30PM
- Tuesday:
- 8AM-4:30PM
- Wednesday:
- 8:45AM-4:30PM
- Thursday:
- 8AM-4:30PM
- Friday:
- 8AM-4:30PM
- Saturday:
- Closed
- Sunday:
- Closed