
Conductor Ken
This staff member is specifically named and commended for making the historical fall train ride especially memorable.
Staff Friendliness & ProfessionalismPositive
Customers consistently praise the friendly, helpful, and professional demeanor of the train staff and volunteers.
Overview
Nestled in the rolling hills of Kutztown, PA, the Allentown & Auburn Railroad offers a charming blend of nostalgia, history, and family-friendly fun. As a premier tourist attraction and railroad company in Berks County, this local gem promises more than just a train ride – it delivers enduring memories. From the moment you arrive at the quaint station, you’ll be greeted by the inviting whistle of a vintage locomotive and a warm welcome from the staff who make every journey special.
Visitor Experience: Friendly Faces on Every Car
What truly sets the Allentown & Auburn Railroad apart is its team of passionate employees and volunteers. Guests frequently remark that “the staff is super friendly & great with the kids,” describing every conductor, ticket agent, and volunteer as both professional and approachable. One name echoes in glowing reviews: Conductor Ken. Whether guiding families through the historical fall ride or sharing little-known tales of local rail lore, Ken’s enthusiasm and expertise have earned him rave praise. “Conductor Ken was the best! Thank you Ken for a memorable ride,” beams one satisfied visitor, capturing the heartfelt gratitude that patrons feel toward this dedicated ambassador of railroading heritage.
Seasonal & Themed Excursions
All year long, the Allentown & Auburn Railroad rolls out an array of themed experiences designed to delight riders of every age. Springtime brings an enchanting rendezvous with the Easter Bunny, complete with photo opportunities that “were so nice to have pictures with the Easter Bunny & our 3-year-old.” Come winter, the nostalgic Santa Train conjures childhood wonder, as passengers sip steaming cups of hot chocolate and unwrap sweet cookies in the glow of festive lights. “The Santa train was amazing and truly nostalgic!!” enthuses one reviewer, capturing the magic that this seasonal favorite evokes.
Autumn’s Pumpkin Ride is another highlight, combining crisp fall air with family-friendly fun. Each rider is gifted a free pumpkin, a gesture that guests describe as a “cute, highly recommended” perk. Whether you’re gathering gourds or snapping photos amid golden leaves, this event showcases the railroad’s commitment to creative, hands-on entertainment.
On-Train Amenities & Value
At the heart of every excursion is an emphasis on comfort, treats, and value. Ticket prices are praised as “very affordable,” allowing families, seniors, and rail enthusiasts to indulge in a unique outing without breaking the bank. Once aboard, passengers are treated to complimentary delights: velvety hot chocolate, freshly baked cookies, and even seasonal surprises like mini pumpkins. These small touches not only enhance the journey but underscore a dedication to hospitality that guests notice. “The hot chocolate & cookies were delicious,” one rider shares, while another highlights the “free pumpkin for each person” on the autumn run, noting the exceptional value packed into every ticket.
Scenic Views & Nostalgic Atmosphere
Cruising along a rural stretch of track, the Allentown & Auburn Railroad delivers more than just motion—it transports travelers to a bygone era. The gently rolling farmland unfolds outside each window, revealing picturesque scenes of grazing animals, rustic barns, and wooded hollows. A cozy bonfire on select rides adds an extra layer of warmth, encouraging friends and families to linger by the flames before boarding. The laid-back atmosphere and thoughtful touches foster a sense of stepping back in time, one visitor noting the “nice laid-back atmosphere… nostalgic feel” that makes each trip both soothing and uplifting.
Informative Narration & Historical Insights
Beyond the treats and scenic vistas, passengers gain a deeper appreciation for regional rail history. Knowledgeable volunteers pepper the ride with fascinating facts, from the lore of early 20th-century freight operations to anecdotes about vintage equipment. “The narrative during the ride was both interesting and informative,” praises one guest, reflecting the value of these curated insights. Whether you’re a rail buff or a curious newcomer, the commentary transforms a casual jaunt into an engaging, educational adventure.
Commitment to Excellence & Ongoing Improvements
While most feedback gleams with praise, the Allentown & Auburn Railroad takes every comment to heart. A handful of visitors have reported occasional issues with communication or train-car conditions—notes that management addresses proactively. In several instances, guests received apologies and refunds when experiences fell short of expectations, illustrating the railroad’s genuine commitment to guest satisfaction. By continuously refining operations—from ensuring clean, comfortable seating to enhancing event details—the railroad demonstrates a responsiveness that further cements its reputation as a customer-focused attraction.
Plan Your Visit
Whether you’re seeking a whimsical holiday outing, a scenic family excursion, or an immersive history lesson, the Allentown & Auburn Railroad in Kutztown, PA, stands ready to deliver. With friendly staff like Conductor Ken, seasonal celebrations that spark joy, and thoughtful amenities that add value, this beloved tourist attraction and railroad company offers an experience unlike any other in the region. Book your tickets today and embark on a journey where every whistle, story, and smile invites you to become part of the railroad’s storied legacy.
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot

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Kutztown, PA 19530
United States of America
Phone: +1 570-778-7531
Website: Visit Website
4.6 out of 5 stars
Based on 217 reviews
Review data
5 star reviews
- 77%
4 star reviews
- 16%
3 star reviews
- 4%
2 star reviews
- 2%
1 star reviews
- 1%