Cloud Nine Pet Retreat

Overview

Cloud Nine Pet Retreat in Barto, PA, provides full-service boarding, grooming, and activity programs for dogs. Located at 146 Hunter Forge Road, the facility offers a resort-style environment designed to deliver comfort, safety, and personalized care.

Services Offered (Positive)

Cloud Nine Pet Retreat’s service menu includes overnight boarding, day care, professional grooming, and custom treat options. Seasonal offerings—such as holiday-themed meals like “Christmas dinner” and “milk and cookies”—enhance the home-away-from-home experience. A free acclimation day introduces new dogs to the retreat, easing transitions and building owner confidence before a full stay.

Staff Friendliness & Care (Positive)

Customers consistently highlight the retreat’s knowledgeable and welcoming team. Staff members, notably Brittney Glass, receive special mention for close health monitoring and thoughtful attention. The team’s approach combines routine care with individualized observation, ensuring that each pet’s unique needs are met.

Facility Quality & Cleanliness (Positive)

Guests praise the clean, well-maintained buildings and attractive outdoor play areas. Underfloor radiant heating provides added warmth and comfort during cooler months—an amenity that many owners find distinctive compared to traditional boarding kennels. The entire property is kept in top condition, with regular sanitation protocols and visually appealing landscaping.

Dog Happiness & Well-being (Positive)

Pet owners report that their dogs return home relaxed, joyful, and in good health. Supervised group play, solo enrichment sessions, and structured rest periods contribute to both physical exercise and mental stimulation. Owners note that their dogs settle quickly and exhibit playful, content behavior throughout and after their stay.

Trust & Reliability (Positive)

Cloud Nine Pet Retreat earns strong recommendations for dependability and professionalism. Clients express peace of mind when leaving pets in the retreat’s care, citing clear protocols for emergencies and transparent policies. Repeat bookings and word-of-mouth referrals underscore the retreat’s reputation as a trustworthy alternative to other kennels and pet-sitting services.

Communication & Updates (Positive)

Frequent photo updates, daily email summaries, and active social-media posts keep owners informed of their dog’s activities, meals, and overall mood. This proactive communication model reduces owner anxiety and fosters a sense of involvement, even when pets are away from home.

Special Needs & Breed Acceptance (Positive)

Cloud Nine Pet Retreat welcomes dogs with medical or behavioral requirements, including elderly pets and breeds often declined elsewhere, such as pit bulls. The staff’s expertise in accommodating diverse health conditions and temperament profiles ensures that every guest receives appropriate care, from medication administration to tailored activity plans.