Custom Processing Services Inc
What people love here...
Fast Unloading Process
Multiple drivers specifically praise the swift unloading, making turnaround smooth on that end.
Key Themes from Reviews
Staff Professionalism & TrainingNegative
Customers encounter unprofessional, under-trained staff who sometimes respond with rudeness or hostility.
About Custom Processing Services Inc
Custom Processing Services Inc – Your Partner in Precision Manufacturing
Located in the heart of Reading, PA, Custom Processing Services Inc is a leading manufacturer dedicated to delivering reliable, high-quality processing and handling solutions for today’s fast-paced supply chain. With a well-earned reputation for dynamic growth and operational excellence, we combine advanced equipment, innovative systems, and an unwavering commitment to customer satisfaction—helping businesses and drivers alike keep goods moving on time and on budget.
Swift Unloading & Streamlined Turnaround
At Custom Processing Services Inc, we understand that time is your most valuable commodity. That’s why we’ve optimized our unloading docks to move trailers in and out with remarkable speed. Drivers consistently report a “very fast” unload process that minimizes wait times and maximizes productivity. By reducing idle time, your fleet spends more hours on the road and less time waiting—delivering clear cost savings and a smoother logistics flow for every shipment.
Innovative Phone-Based Check-In & Communication
Navigating large facilities can be challenging—even with today’s best GPS tools. Our automated, phone-based check-in system steps in precisely when satellite signals or mapping software fall short. Simply call our dedicated line upon arrival, and you’ll receive step-by-step guidance to the correct loading bay. Customers appreciate how this reliable system keeps them on schedule, especially when on-board navigation comes up empty. Whether your truck’s navigator can’t pinpoint Building 2 or you need directions to Plant 3, our phone system ensures a seamless arrival every time.
Navigating a Three-Building Campus with Confidence
Custom Processing Services Inc operates across three specialized buildings—Plant 1 at 1 Birchmond, Plant 2 at 2 Birchmond, and Plant 3 at 3 Birchmond. While multi-site layouts can seem confusing at first, our team and phone-based check-in are here to guide you every step of the way. Clear signage, detailed arrival instructions, and live support combine to turn what could be a maze into a well-orchestrated visit. We’ve designed our campus to streamline different production lines, ensuring each order receives the attention it needs without compromising on speed.
Reliable Loading Solutions with Attention to Detail
Every order that leaves our docks represents the precision and care we invest in our craft. Loading times can vary based on order complexity, special packaging requirements, or custom specifications—and we believe the extra minutes reflect our dedication to quality control. While some drivers note that loading may take longer than unloading, this commitment ensures that every pallet is accurately loaded, securely fastened, and ready to endure the rigors of transit. Our methodical approach protects your goods, prevents damage, and reduces claims, translating into long-term savings and peace of mind.
Continuing Commitment to Staff Excellence
We pride ourselves on fostering a professional environment where knowledge, courtesy, and safety go hand in hand. Recognizing that every customer interaction shapes our reputation, we have ramped up staff training programs to promote consistent expertise and a respectful attitude at every touchpoint. While a few past encounters highlighted opportunities for improvement, we’ve listened closely and invested in ongoing development—aiming to turn every “under-trained” moment into an example of polished, friendly service. Our goal is to ensure every driver, logistics coordinator, and partner experiences the courteous professionalism they deserve.
A Dynamic, Growth-Focused Manufacturer
Custom Processing Services Inc isn’t just serving today’s demands—we’re building tomorrow’s capabilities. Customers frequently comment on our momentum and growth trajectory, noting that our evolving footprint in Reading, PA marks us as an industry leader on the rise. From expanding capital investments in state-of-the-art processing lines to forging strategic partnerships, we’re committed to scaling alongside your needs. Whether you’re a local distributor or a national carrier, you’ll benefit from our agility, strong financial backing, and clear vision for the future.
Why Choose Custom Processing Services Inc?
• Exceptional Unloading Speed: Reduce dwell times and get back on the road faster.
• Trusted Phone-Based Check-In: Navigate our campus with confidence—even when GPS falters.
• Quality-Driven Loading Process: Experience meticulous care that protects your freight.
• Ongoing Staff Training: Interact with teams focused on professionalism and respectful service.
• Proven Growth & Stability: Partner with a manufacturer firmly positioned for continued success.
At Custom Processing Services Inc, we measure our success by the success of our partners. From the moment you call in for directions to the instant your shipment departs our docks, we’re dedicated to delivering efficiency, transparency, and reliability. Discover why so many carriers and logistics professionals trust us—reach out today or stop by our Reading, PA facility and experience firsthand what drives our reputation for precision manufacturing.
Categories
About This Business
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Contact Information
Customer Reviews
3.1 out of 5 stars
Based on 12 reviews
Review data
5 star reviews
- 42%
4 star reviews
- 8%
3 star reviews
- 8%
2 star reviews
- 0%
1 star reviews
- 42%
Working Hours
- Monday:
- 8AM-5PM
- Tuesday:
- 8AM-5PM
- Wednesday:
- 8AM-5PM
- Thursday:
- 8AM-5PM
- Friday:
- 8AM-5PM
- Saturday:
- Closed
- Sunday:
- Closed