Farmers Insurance Schrum Agency Logo

Farmers Insurance Schrum Agency

4.2(5 reviews)

What people love here...

Exceptional Service from SCOTT

Scott is named specifically and consistently praised for his attentiveness, marking him as a reliable point of contact.

“SCOTT is always attentive to our needs.”

Key Themes from Reviews

Staff Attitude & ProfessionalismMixed

While one staff member (Scott) receives praise for attentiveness, the owner’s dismissive tone and rude remarks undermine professionalism.

"“the owner told me that sounds like a personal problem.”"
"“SCOTT is always attentive to our needs.”"

About Farmers Insurance Schrum Agency

Welcome to Farmers Insurance Schrum Agency

Nestled in the heart of Ephrata, PA, Farmers Insurance Schrum Agency is your trusted neighborhood partner for comprehensive coverage and financial solutions. As a full-service auto insurance agency, home insurance agency, insurance broker, and mortgage broker, we understand that protecting what matters most takes more than just a policy—it takes personalized attention, creative problem-solving, and unwavering commitment.

Comprehensive Insurance & Mortgage Solutions

Whether you’re shopping for auto insurance to safeguard your daily commute, bundling home insurance for your family’s peace of mind, or seeking a tailored mortgage solution, the Schrum Agency team is ready to guide you. We collaborate with top-rated carriers to design policies that reflect your unique circumstances:
• Auto Insurance Agency – From liability to comprehensive coverage, we help you navigate discounts, deductibles, and safety features that keep both your budget and your vehicle protected.
• Home Insurance Agency – Your home is more than bricks and mortar. Our homeowners’ policies address replacement cost, liability, and additional living expenses so you sleep soundly through every season.
• Insurance Broker – No two clients are alike. As an independent broker, we thoughtfully curate quotes across multiple insurers, ensuring you receive competitive rates without sacrificing coverage.
• Mortgage Broker – Getting the right mortgage is about more than interest rates; it’s about timing, down-payment strategies, and long-term goals. Our trusted mortgage team helps first-time buyers and seasoned homeowners alike.

A Team That Listens, Adapts, and Delivers

At Farmers Insurance Schrum Agency, we believe relationships are built on genuine care. You’ll quickly discover that our staff go beyond the script to anticipate your needs:

• Exceptional Service from Scott
“SCOTT is always attentive to our needs,” write several clients who have experienced his prompt follow-up and detail-driven approach. Scott’s expertise means you won’t be left wondering about coverage nuances—he’s dedicated to making sure every question has a clear, confident answer.

• Flexible, “Outside the Box” Solutions
In a world of one-size-fits-all policies, we take pride in offering creative alternatives. “Willing to listen and work outside the box,” our agents collaborate with you to build coverage that adapts to life’s curveballs—whether it’s a newly renovated home space or a unique vehicle use scenario.

Continuous Improvement & Open Communication

We recognize that no business is perfect and that every feedback opportunity helps us serve you better. Some customers have expressed frustration when certain insurers or policy types were unavailable. Rest assured, we are actively expanding our carrier partnerships and refining internal processes so that fewer clients experience roadblocks. When you ask to speak with management, you’ll be met with genuine respect and solutions—because your trust is our top priority.

Why Choose Farmers Insurance Schrum Agency?

• Local Expertise: Ephrata roots mean we know your community, local regulations, and weather-related risks inside and out.
• Personalized Service: Our goal is to understand your story, your budget, and your priorities—then match you with the right coverage.
• Advocacy: We’re more than a point of contact. We’re your advocate, championing your interests during claims, renewals, or policy reviews.
• Transparency: Clear explanations, upfront pricing, and proactive alerts help you plan ahead—no hidden fees, no surprise exclusions.

Serving Ephrata, PA and Beyond

Community is at the heart of what we do. As your local Farmers Insurance Schrum Agency, we support Ephrata-area families, small-business owners, and homeowners with a level of attention that national call centers can’t match. From crisp autumn drives down Route 272 to family gatherings by the Conestoga River, our agency is here to help you embrace life’s moments—big and small—with confidence.

Let’s Get Started

Protecting your assets and securing your financial future shouldn’t feel like a maze. At Farmers Insurance Schrum Agency, our friendly team is ready to answer your questions, review your current policies, or deliver a no-obligation quote. Reach out today by phone or visit our Ephrata office to experience the professionalism, responsiveness, and innovative solutions that keep customers returning year after year.

Farmers Insurance Schrum Agency—where attentive service meets flexible strategies, and every client is treated like a valued neighbor. We look forward to partnering with you.

About This Business

Accessibility

  • Wheelchair accessible parking lot

Service options

  • Online appointments

Contact Information

1522 W Main St
Ephrata, PA 17522
United States of America

Website: Visit Website

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Customer Reviews

4.2 out of 5 stars

Based on 5 reviews

Review data

5 star reviews

80%

4 star reviews

0%

3 star reviews

0%

2 star reviews

0%

1 star reviews

20%

Working Hours

Monday:
8AM-5PM
Tuesday:
8AM-6PM
Wednesday:
8AM-6PM
Thursday:
8AM-6PM
Friday:
8AM-4PM
Saturday:
Closed
Sunday:
Closed

Location Map