First Commonwealth Federal Credit Union
What people love here...
Exceptional Service from Lauren
Lauren is specifically named and praised for turning a personal mistake into a positive experience, indicating standout one-on-one care.
Key Themes from Reviews
Staff Friendliness & ProfessionalismPositive
Customers consistently praise the staff for being friendly, personable, and professional across multiple branches.
About First Commonwealth Federal Credit Union
Welcome to First Commonwealth Federal Credit Union
Nestled in the heart of Allentown, PA, First Commonwealth Federal Credit Union stands as a trusted financial institution dedicated to helping members achieve their goals. As a full-service credit union and bank alternative, we offer everything from ATMs and everyday checking accounts to comprehensive investment services, mortgage solutions, car loans, and more. Whether you’re stopping by our flagship Allentown branch or visiting our well-regarded Fogelsville location on Route 100, you’ll discover why so many Central Pennsylvania residents rely on First Commonwealth for their banking needs.
A Member-First Philosophy
At First Commonwealth, we believe banking is more than transactions—it’s a relationship built on trust, respect, and community. Our friendly, professional staff greet every member by name and approach each interaction as an opportunity to deliver personalized service. Customers regularly praise the warmth of our team: “Staff are personable and professional at each location that I have experienced,” and, “Every interaction…is pleasant, efficient and I always feel valued.” It’s this consistent dedication to member care that turns routine visits into genuine connections.
Personalized Solutions and Competitive Value
From day one, our mission has been to provide products and services that adapt to your evolving needs. New members gain access to checking and savings accounts with online banking, convenient ATM access, and secure debit or credit cards. Homebuyers appreciate competitive mortgage and home-improvement loan options, while drivers enjoy flexible auto financing. Certificates of deposit, credit cards, and investment services round out our portfolio, giving you a one-stop financial home with rates that rival larger banks. As one long-time member notes, “They pay attention to all my needs and have been very helpful with my concerns.”
Outstanding Individual Care
Behind every account is a story, and our team members take pride in making a positive difference. Take Lauren, for example—when a member accidentally over-drew their account, Lauren not only resolved the issue swiftly but did so with empathy and a smile. Or consider Barbie, whose proactive approach to opening new accounts and guiding members through loan applications earned enthusiastic praise: “They helped you the best they can and they look for a solution to help you better.” These shining examples underscore our commitment to going above and beyond, turning potential frustrations into moments of appreciation.
Fast, Reliable Service — When It Matters Most
Financial hiccups and unexpected challenges can arise, which is why we’ve built robust processes to respond quickly and securely. When an escrow transaction stumbled, our back-office team didn’t hesitate: they refunded the loss and corrected the issue, restoring confidence in just a few days. Thanks to sophisticated fraud-monitoring tools and proactive account alerts, members can bank with peace of mind. Should you ever need assistance, our branches and 24/7 helpline are ready to help.
Convenient Access Across Allentown and Beyond
We understand that life moves at a fast pace. That’s why First Commonwealth’s network of branches, ATMs, and online banking platforms are designed for maximum accessibility. Whether you’re making a deposit at our Fogelsville branch—celebrated for its exceptional service—or checking balances on your smartphone, we strive to make banking seamless. While peak hours can bring a short wait, our appointment system and responsive digital channels help you get in and out efficiently. And if you ever encounter a staffing shortage or scheduling conflict, our team makes it a priority to find alternative solutions—because your time matters.
Transparent Policies with Member Protection
We know clarity builds trust. Our account policies—such as temporary holds on large deposits—are crafted to protect members and maintain regulatory compliance. We encourage new members to discuss any concerns with our staff, who are trained to explain hold periods, fee structures, and inactivity guidelines in straightforward terms. Should questions arise, our goal is to offer transparent, fair resolutions that keep your finances on track without surprises.
Join a Community that Cares
With roots stretching back decades, First Commonwealth Federal Credit Union has grown alongside the communities of Allentown, Fogelsville, and beyond. We’re proud of our heritage as a member-owned cooperative where your voice shapes our future. From local sponsorships and financial education workshops to responsive customer-service care, we invest in initiatives that uplift all who live and work here.
Ready to experience a credit union where exceptional service, personalized solutions, and unwavering reliability come together? Visit First Commonwealth Federal Credit Union in Allentown, PA, or stop by our Fogelsville branch on Route 100. Open an account, apply for a loan, or simply say hello—our team is here to welcome you.
Your financial well-being deserves more than a generic banking experience. Discover the difference at First Commonwealth Federal Credit Union today.
Categories
About This Business
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Service options
- Drive-through
Contact Information
Allentown, PA 18106
United States of America
Phone: +1 888-821-2400
Website: Visit Website
Customer Reviews
3.9 out of 5 stars
Based on 64 reviews
Review data
5 star reviews
- 64%
4 star reviews
- 6%
3 star reviews
- 5%
2 star reviews
- 5%
1 star reviews
- 20%
Working Hours
- Monday:
- 9AM-5PM
- Tuesday:
- 9AM-5PM
- Wednesday:
- 9AM-5PM
- Thursday:
- 9AM-5PM
- Friday:
- 9AM-5PM
- Saturday:
- 9AM-1PM
- Sunday:
- Closed