
New China King
New China King is a Chinese restaurant in Kutztown known for generous portions and a popular student discount. Their crispy black pepper chicken and orange chicken have earned a devoted following among locals and university students.
What people love about New China King
The Black Pepper Chicken
This dish is described as uniquely prepared with a distinctive crunchy tempura style that the reviewer has never found elsewhere, calling it "one of a kind" and "a must try."
The Orange Chicken
A former student is willing to drive 1.5 hours just for this dish, stating it has "ruined" orange chicken elsewhere for them—an exceptionally strong endorsement of a signature item.
Student Discount & Value Combo
The student discount is mentioned repeatedly as a standout value proposition, making this a go-to spot for Kutztown University students seeking affordable, filling meals.
Fresh Preparation & Crispy Cooking
Multiple reviewers specifically note the freshness of preparation and the satisfying crispiness of fried items, suggesting attention to cooking quality that distinguishes this restaurant.
Key Themes from Reviews of New China King
Delivery Service & Wait Times
NegativeDelivery is a major pain point, with numerous customers reporting excessively long wait times (often 1-3 hours), unreliable drivers who refuse to deliver, and poor communication about delays.
Staff Friendliness & Customer Service
MixedIn-person interactions are often praised as friendly and pleasant, but phone/delivery customer service receives significant criticism for poor communication, argumentative behavior, and refusal to resolve order issues.
Food Quality & Consistency
MixedSome loyal customers praise consistent quality and fresh preparation, while others report a noticeable decline in quality over time, with complaints about tough chicken, bland flavors, and inferior ingredients.
Portion Size & Value
PositiveCustomers consistently highlight generous portion sizes and good value for money, particularly appreciating the student discount that makes meals affordable.
Order Accuracy
NegativeMultiple customers report receiving incorrect orders, with frustrating experiences when trying to get issues resolved or obtain refunds.
Cleanliness & Food Safety Concerns
NegativeSeveral customers report serious hygiene concerns including foreign objects in food and an unclean dining environment, with some reporting illness after eating.
Specific Dish Quality (Signature Items)
PositiveWhen the food is good, customers rave about specific dishes like orange chicken, General Tso's, and specialty items, often calling them the best they've had.
About New China King
Overview
New China King is a Chinese restaurant located at 168 West Main Street in Kutztown, Pennsylvania. The establishment operates in the heart of this small borough in Berks County, serving the local community and the student population of Kutztown University. The restaurant offers a range of American-Chinese cuisine through multiple service formats, including dine-in, takeout, and delivery options.
Location and Setting
The restaurant occupies a position on West Main Street, Kutztown's primary commercial thoroughfare. Kutztown itself is a borough of approximately 5,000 residents, though this population swells considerably during the academic year due to the presence of Kutztown University of Pennsylvania. The university's proximity has made New China King a familiar dining option for students seeking affordable meals within walking distance of campus.
The establishment maintains a casual atmosphere suited to quick meals and informal dining. The interior is characterized by a quiet environment, making it appropriate for solo diners and small groups alike. Counter service facilitates efficient ordering for customers who prefer a straightforward dining experience without the formality of full table service.
Service Options and Accessibility
New China King accommodates various dining preferences through multiple service channels. Customers may choose to eat on the premises, order food for pickup, or request delivery to their location. The restaurant does not accept reservations, operating instead on a first-come, first-served basis that reflects its casual, quick-service orientation.
Parking options are plentiful for those arriving by vehicle. The restaurant provides a free parking lot on the premises, and additional free street parking is available along West Main Street. The parking facilities include wheelchair accessible spaces, and the restaurant maintains accessibility features for customers with mobility requirements.
Payment flexibility is built into the operation, with the restaurant accepting debit cards, credit cards, and NFC mobile payment methods in addition to cash transactions. Restroom facilities are available for customer use.
Menu and Culinary Approach
The menu at New China King follows the conventions of American-Chinese cuisine, featuring the dishes that have become staples of this culinary tradition across the United States. The restaurant prepares a variety of protein-based entrees, vegetable dishes, rice preparations, and appetizers typical of Chinese restaurants serving American tastes.
Among the dishes that have developed particular followings are the orange chicken and the black pepper chicken. The latter preparation is notable for its use of a tempura-style coating that creates a distinctive crispy texture, a preparation method that differentiates it from versions found at many other Chinese restaurants. The General Tso's chicken also features among the more frequently ordered items.
The kitchen maintains attention to the freshness of its cooking oil and the temperature of food upon service, factors that affect the quality of fried items in particular. Dishes involving breaded or battered proteins benefit from this attention to frying technique, arriving with the crisp exterior that distinguishes freshly prepared food from items that have sat under heat lamps.
Standard accompaniments include rice and various sauces that complement the main dishes. The menu spans both lunch and dinner service, with portions sized to provide substantial meals. Many dishes are designed to serve as complete meals unto themselves, often including rice and beverage options as part of combination offerings.
Pricing and Value Proposition
New China King has positioned itself as an affordable dining option, particularly relevant given its proximity to a university campus where budget considerations often influence dining choices. The restaurant offers a student discount that has made it a regular destination for Kutztown University students seeking filling meals at modest prices.
Portion sizes at the restaurant tend toward the generous end of the spectrum. Combination meals that include an entree, rice, and a beverage represent the type of value-oriented offering that appeals to cost-conscious diners. The substantial portions mean that a single order frequently provides enough food for multiple meals, extending the effective value of each purchase.
Operating Characteristics
The restaurant serves both lunch and dinner, covering the primary meal periods when customers seek Chinese cuisine. The lunch period sees particular traffic, as the restaurant has become a destination for midday meals among local workers and students with breaks between classes.
The establishment functions well for solo dining, with its counter service format and casual atmosphere accommodating individuals who prefer to eat alone without the awkwardness that can accompany solo visits to more formal restaurants. The quiet environment supports this use case, providing a space where single diners can enjoy their meals in relative peace.
Families with children also frequent the restaurant, which maintains an environment suitable for younger diners. The casual nature of the establishment and the familiar flavors of American-Chinese cuisine make it accessible to less adventurous palates while still offering options for those seeking more distinctive preparations.
Community Context
Chinese restaurants have long served as anchor establishments in small American towns, providing accessible meals that bridge cultural traditions with local tastes. New China King fills this role in Kutztown, operating as one of the dining options available to residents of a borough where restaurant choices are necessarily more limited than in larger urban centers.
The relationship between the restaurant and Kutztown University creates a particular dynamic. College students often develop lasting associations with the restaurants that fed them during their undergraduate years, and New China King has accumulated a base of customers whose connection to the establishment dates to their time as students. Some former students maintain enough attachment to the restaurant's food that they return to Kutztown specifically to dine there, even after moving away following graduation.
The restaurant's longevity on Main Street reflects its integration into the local dining landscape. Establishments that survive in small towns typically do so by developing regular customers who return repeatedly over years, and New China King has cultivated this type of loyal patronage through consistent service to the Kutztown community.
Practical Information
New China King can be reached by telephone at +1 610-683-9224 for orders and inquiries. The restaurant is located at 168 West Main Street in Kutztown, Pennsylvania, with the ZIP code 19530. The Main Street location places it within the commercial center of the borough, accessible to both pedestrian traffic from the university area and vehicle traffic from the surrounding region.
Customers planning to visit should note that the restaurant operates on a walk-in basis without reservations. Those seeking delivery should contact the restaurant directly to confirm current delivery areas and estimated wait times. The casual, counter-service format means that visits typically do not require advance planning, making the restaurant suitable for spontaneous meal decisions as well as planned dining occasions.
Unique Details About New China King
Parking
- Parking
- Free parking lot
- Free street parking
Children
- Good for kids
Payments
- Debit cards
- Credit cards
- NFC mobile payments
Planning
Amenities
- Restroom
Offerings
- Quick bite
- Comfort food
Atmosphere
- Quiet
- Casual
Popular for
- Lunch
- Solo dining
Accessibility
- Wheelchair accessible parking lot
Dining options
- Lunch
- Dinner
- Counter service
Service options
- Dine-in
- Takeout
- Delivery
- Onsite services
Contact Information for New China King
Customer Reviews
3.4 out of 5 stars
Based on 155 reviews
Review data
5 star reviews
- 44%
4 star reviews
- 15%
3 star reviews
- 6%
2 star reviews
- 6%
1 star reviews
- 29%
Working Hours / Hours of Operation
- Monday:
- 11:30AM-10PM
- Tuesday:
- 11:30AM-10PM
- Wednesday:
- 11:30AM-10PM
- Thursday:
- 11:30AM-10PM
- Friday:
- 11:30AM-10PM
- Saturday:
- 12:30-10PM
- Sunday:
- 12:30-10PM
Location Map
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