
Auto insurance agency
DJI Insurance Agency
DJI Insurance Agency in Kutztown, PA, offers knowledgeable and personalized auto insurance services, garnering praise for its competitive rates, exceptional staff, and long-term client trust.
Steve Drasher - State Farm Insurance Agent in Kutztown provides auto, home, renters, and life insurance coverage. Clients cite the knowledgeable staff, live phone support, personalized policy reviews, and relationships spanning decades.

Steve is named in the majority of reviews and is singled out for being reachable even after hours and for calming clients during stressful claims.
When my husband had an accident recently, I called Steve at 8:00 at night to ask a question and he not only answered my question but said 'Just relax, I got you covered!' He really did take the stress out of a stressful situation.
Steve is the most involved insurance agent I have come across, whether it be within State Farm or another company.
Multiple reviewers specifically celebrate reaching a live, helpful human instead of an automated phone system, which they see as rare.
The phone has always been answered by a real person who is polite and helpful!
Not an automated answering recorder, push this number or that number. A real person!
Customers consistently praise how quickly the office answers questions, returns calls and follows up on requests.
Questions and changes are always answered/changed promptly.
They are always polite and quick to respond . Completely satisfied with the service I would recommend them to others !
Reviewers value the agents' deep insurance knowledge and their ability to explain coverages clearly and accurately.
Extremely knowledgeable and made switching insurance companies easy.
It is great that I always get a knowledgeable, very helpful person whenever I call.
Customers feel personally recognized and warmly welcomed by a team that treats them like neighbors rather than account numbers.
Also love the fact that when I call them they know who I am. Everyone that works there is very friendly and helpful.
Although I know I am not the only client somehow they make me feel as though I am :-)
Clients repeatedly describe the office as highly professional, respectful and dependable in every interaction.
Steve and his staff exceeded all expectations and went above and beyond in a professional and friendly manner.
Anytime I have needed to be in touch with the office I was treated very professionally and with utmost respect and kindness!
Steve Drasher, State Farm Insurance Agent is an insurance agency located at 224 W Main St in Kutztown, Pennsylvania. The office operates as an independently owned agency contracted to represent State Farm Mutual Automobile Insurance Company and its affiliates, which means the team sells, services and supports State Farm policies exclusively while running the local office as a small business rooted in Berks County. Clients can reach the office by phone at 610-683-9900 or through the agency website, which supports online quoting and policy questions.
The agency sits on West Main Street in the borough of Kutztown, the commercial spine of a town of roughly 5,000 residents located between Reading and Allentown along the Route 222 corridor. The address places the office within walking distance of Kutztown University and the borough's downtown business district, and within a short drive of the surrounding agricultural townships of Maxatawny, Richmond, Greenwich and Longswamp. In practice, the office serves policyholders across eastern Berks County and into neighboring Lehigh and Schuylkill counties, including Fleetwood, Topton, Lyons, Bowers, Krumsville, Hamburg, Bally, Macungie and the wider Allentown and Reading suburbs.
As a State Farm agency, the office handles the full range of personal and small commercial products available through the carrier in Pennsylvania. Typical coverage requests include:
Coverage availability, eligibility and pricing vary by product and by applicant, and some financial products are offered only by team members holding the appropriate securities or insurance licenses. Prospective clients can confirm what applies to their situation when they contact the office.
Pennsylvania drivers face a set of coverage decisions that do not exist in most other states, which is one reason a local agency conversation can be useful. Drivers must choose between limited tort and full tort, a selection that determines whether they retain the right to sue for pain and suffering after certain accidents. They also select first party benefits levels for medical expenses, income loss and related costs, and they decide whether to add and stack uninsured and underinsured motorist coverage across multiple vehicles. Because these elections affect both premium and what a claim will actually pay, agency staff generally walk new clients through each option rather than simply matching the limits on a prior policy.
The agency runs as a staffed local office rather than a call center, with licensed team members handling quotes, endorsements, billing questions, claim reporting and policy reviews. Routine service work can typically be completed over the phone, by email or electronically, so many clients finish a quote and sign documents without needing an in person appointment. Those who prefer to meet face to face can arrange a visit at the Main Street office.
Claims are filed through State Farm's national claim system, which is available around the clock by phone and through the State Farm mobile app. The local office's role during a claim is usually to help a policyholder understand what their policy covers, confirm deductibles, coordinate with adjusters and answer questions as the file moves forward. Policyholders can also use the app and online account tools for ID cards, payments, document storage and vehicle glass or towing requests.
The agency offers no cost insurance and account reviews, a service State Farm agencies commonly provide to confirm that existing coverage still matches a household's circumstances. Reviews tend to matter most after a life change: buying or selling a home, adding a teen driver, having a child, getting married, starting a business, paying off a vehicle, remodeling a property, retiring or moving. Reviews also give staff an opportunity to check that applicable discounts are in place, such as multi policy, multi vehicle, safe driver, defensive driving course, good student, telematics based programs, alarm and protective device credits, and new home or new vehicle discounts.
Callers are encouraged to have a few details handy when requesting a quote. For auto coverage that generally means the vehicle identification number, current mileage, driver license numbers for everyone in the household and the declarations page from an existing policy. For homeowners or renters coverage, useful details include the year the home was built, square footage, construction type, roof age, heating system, any recent updates, and an estimate of the value of personal belongings. Business owners should be ready to describe operations, annual revenue, payroll, vehicles and any professional licenses.
Kutztown's insurance needs reflect a mix of college rentals, older borough housing stock, farms and rural properties, commuter drivers using Route 222 and Interstate 78, and a base of family owned businesses along Main Street. A locally staffed agency in that setting tends to handle a wide spread of requests in a single week, from a student's first renters policy to farm outbuildings, contractor liability and multigenerational family auto accounts. The Drasher office has served the area for many years and works with households that have kept their policies in place through moves, new vehicles, home purchases and changes in family size.
Anyone considering a quote, a coverage change or a review of current policies can contact the office directly by phone, stop in during business hours or start the process online.
County: Berks County
Phone: +1 610-683-9900
Website: Visit Website
4.9 out of 5 stars
Based on 80 reviews
5 star reviews
4 star reviews
3 star reviews
2 star reviews
1 star reviews

Auto insurance agency
DJI Insurance Agency in Kutztown, PA, offers knowledgeable and personalized auto insurance services, garnering praise for its competitive rates, exceptional staff, and long-term client trust.

Insurance agency
Blue Marsh Insurance, Inc. in Fleetwood is known for its expert agents and tailored solutions, offering competitive rates and personalized service. Clients appreciate the agency’s responsiveness, professionalism, and…

Auto insurance agency
Spotts Insurance in Mertztown specializes in auto insurance with a reputation for professionalism, responsiveness, and significant policy savings. Praised for their knowledgeable and personable agents, they ensure a…

Auto insurance agency
Spotts Insurance Group Inc in Temple provides expert auto insurance with a team praised for friendliness, professionalism, and personalized support. Renowned for proactive savings and clear communication, their agents…

Insurance agency
CrossKeys Insurance Inc in Reading provides personalized and responsive insurance services with a focus on seamless claims handling and knowledgeable agents. Known for its personalized care, clients often highlight…

Auto insurance agency
Berks Insurance Experts & Berks Notary in Temple, PA, provides swift, friendly auto insurance and notary services with a reputation for professionalism and competitive rates. Customers laud Laurie for her exceptional…

Insurance agency
Schaeffer Insurance in Reading is known for delivering prompt, personalized service and significant savings on a variety of insurance policies. Clients appreciate their quick response times and reliable claims support,…

Notary public
Klick Financial Services & Notary in Laureldale provides efficient tax preparation, fast notary services, and significant savings on insurance with transparent pricing. Kristina is particularly commended for her…