Accessibility Statement

Last Updated: August 11, 2026

We want Berks Connect to be usable by everyone, and we work at that continuously. We will be honest with you: making every part of a website fully accessible to every person is a genuinely difficult task, and despite our best efforts we will not always get it right. What we can promise is this: we do our best, and when something on this site is not accessible to you, we want to hear about it. Tell us, and we will look into it and see if we can fix it.

Our Commitment

We believe that the internet should be available and accessible to anyone, regardless of ability or circumstance. As a local business directory serving Berks County and the surrounding region, we want to ensure that all community members can discover and connect with local businesses through our platform.

We are committed to providing a website that is accessible to the widest possible audience, and we strive to ensure that our services are accessible to people with disabilities including those who are:

Blind or have low vision
Deaf or hard of hearing
Living with motor impairments
Living with cognitive disabilities
Experiencing temporary disabilities
Using assistive technologies

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

The guidelines have three levels of accessibility (A, AA, and AAA). We have chosen Level AA as our target for the Berks Connect website, which addresses the most common barriers for disabled users.

Measures We Take

To help ensure accessibility, we take the following measures:

Design and Development

Semantic HTML: We use proper HTML structure including headings, lists, and landmarks to help screen readers navigate content
Keyboard navigation: We build interactive elements so they can be reached and operated with a keyboard
Focus indicators: Visible focus states help users know where they are on the page when navigating with a keyboard
Color contrast: We work to keep sufficient color contrast between text and backgrounds
Alternative text: We provide descriptive alternative text for images wherever we can
Responsive design: Our website adapts to different screen sizes and zoom levels
Form labels: We give form fields associated labels and clear error messages

Testing and Evaluation

We check our work with automated accessibility tools
We navigate the site with a keyboard to catch problems
We review color contrast and text sizing as we build
We look at new features for accessibility problems before they ship
We rely on your reports to catch what we miss, and we read every one

Ongoing Improvements

We treat accessibility as part of how we build, not an afterthought
We respond to accessibility feedback and fix what we can
We periodically review and update our accessibility practices

Assistive Technology Compatibility

We aim for compatibility with common assistive technologies, including screen readers, screen magnification, speech recognition software, keyboard-only navigation, and browser zoom and text resizing. We cannot test every combination of browser, device, and assistive technology, so if something does not work with yours, please tell us.

Our website is designed to work with recent versions of major browsers including Chrome, Firefox, Safari, and Edge.

Known Limitations

Despite our best efforts to ensure accessibility, there may be some limitations. Below is a description of known limitations and potential solutions:

User-uploaded images: Some images uploaded by business owners may lack alternative text. We encourage business owners to provide descriptions for their images, and we are working on solutions to improve this.
Third-party content: Some embedded content from third parties (such as maps) may not be fully accessible. We provide alternative ways to access essential information when possible.
PDF documents: Some PDF documents may not be fully accessible. If you need information from a PDF in an alternative format, please contact us.
Legacy content: Some older content may not meet current accessibility standards. We are working to update this content.

We are continuously working to identify and address these limitations.

Browser and Device Support

For the best accessible experience, we recommend:

Using the latest version of your preferred web browser
Enabling JavaScript for full functionality
Using zoom or text-resizing features as needed
Updating your assistive technology to the latest version

Feedback and Contact

This is the most important section on this page. If you encounter an accessibility barrier, have difficulty using any part of our website, or have a suggestion, please let us know. We will look into it and see if we can fix it:

Email: hello@berksconnect.com (Subject: Accessibility Feedback)
Phone: +1-484-650-3808
Mail: Berks Connect, 4712 Penn Ave, Unit 7090, Sinking Spring, PA 19608
Contact Form: Contact Us

When contacting us about an accessibility issue, please include:

The web address (URL) of the content
A description of the problem you encountered
The assistive technology you were using (if applicable)
Your contact information so we can follow up

We try to respond to accessibility feedback within 3-5 business days. We take all feedback seriously and will work to address issues as quickly as possible.

Alternative Access

If you are unable to access any content or use any feature on this website due to a disability, please contact us and we will work with you to provide the information or service you need through an alternative method.

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may file a complaint with the U.S. Department of Justice, Civil Rights Division:

Online: ADA.gov Complaint Form
Phone: 1-800-514-0301 (voice) or 1-800-514-0383 (TTY)

Updates to This Statement

We may update this Accessibility Statement from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this statement periodically to stay informed about our accessibility efforts.