Refund and Cancellation Policy

Last Updated: August 7, 2026

This policy applies to BerksConnect Plus and Premium listing subscriptions. It explains recurring billing, cancellation, and refund treatment. The price, billing interval, and plan selected are shown before checkout.

Recurring Subscription Billing

Plus and Premium can be purchased with monthly or annual billing. Paid listing subscriptions are billed in advance and automatically renew at the billing interval shown at checkout until canceled. If you select annual billing, the full annual price is charged when the subscription begins and at each annual renewal.

• Your payment method is charged when the subscription begins.
• The subscription renews automatically each billing period until canceled.
• Stripe processes the charge and provides the billing portal used to manage the subscription.
• If a payment fails or the subscription becomes inactive, paid plan benefits may be suspended or removed.

Cancellation

You may cancel at any time through the Stripe billing portal available from your BerksConnect account or by contacting us.

• Future renewals stop: Cancellation prevents the subscription from renewing after the current paid period.
• Benefits continue through the paid period: Unless otherwise stated, Plus or Premium benefits remain active until the end of the current billing period.
• The Listing returns to Basic: After the paid period ends, the Listing reverts to the available Basic plan unless it is otherwise removed or ineligible.

If you ask us to cancel by email or phone, please allow up to two business days for processing. To avoid another renewal, contact us before the next scheduled billing date.

Refunds

Subscription charges are non-refundable except when required by law or when BerksConnect expressly agrees otherwise. We do not ordinarily provide refunds or credits for:

• Partially used billing periods;
• Time remaining after cancellation;
• Failure to cancel before a renewal date;
• Periods in which the Business did not use available plan features; or
• Traffic, impressions, clicks, leads, or sales that did not meet a Business's expectations.

Plus and Premium provide the placement priority and features described on the plans page and in our Advertising Disclosure. They do not guarantee a fixed position, display frequency, impressions, clicks, leads, sales, or other results.

Billing Errors

If you believe a charge is incorrect, such as a duplicate or unauthorized charge, contact us promptly. Please provide the account email, Business name, charge date, amount, and a description of the issue. We will investigate and correct verified billing errors.

Plan or Service Changes

We may change plan features, placement surfaces, availability, or pricing. We will provide notice of material subscription or price changes when required by law or as otherwise described at the time of purchase. If BerksConnect permanently discontinues a paid service before the end of a paid billing period, we may provide a prorated refund, account credit, or substantially similar replacement service as appropriate and as permitted by law.

Payment Disputes

Please contact us before initiating a chargeback so we can investigate. If a payment is reversed or disputed, we may suspend the related paid benefits while the dispute is pending. Nothing in this policy limits rights that cannot legally be waived.

Contact Us

Berks Connect
4712 Penn Ave, Unit 7090
Sinking Spring, PA 19608
Email: hello@berksconnect.com
Phone: +1-484-650-3808

This policy is part of our Terms and Conditions.