
Petco
Petco in Whitehall, PA, offers a diverse array of pet supplies, with friendly, knowledgeable staff and valued loyalty programs. Customers appreciate skilled grooming from staff like Adrianne and expert aquarium advice from Peter.
What people love about Petco
Pals Rewards & Vital Care Programs
Multiple customers emphasize significant savings and clear ROI from these loyalty offerings.
Groomer Adrianne
Adrianne (and the salon team) receives enthusiastic praise for personalized grooming and consistent results.
Aquarium Advice from Peter
Customers cite Peter’s expert guidance and in-store stock checks as key to successful aquarium setups.
Exceptional Service from Wesley
Wesley’s name comes up as delivering standout, personalized customer care that turns first-time visitors into repeat customers.
Key Themes from Reviews of Petco
Staff Friendliness & Knowledgeable Service
PositiveCustomers consistently praise the welcoming, animal-knowledgeable staff who go out of their way to assist.
Grooming Services Quality & Experience
MixedWhile many applaud skilled groomers and reasonable prices, others report mishandling, post-groom health issues, and poor follow-up.
Animal Health & Care Standards
Negative/MixedShoppers notice occasional visible animal illness, pests, or dead individuals, raising concerns about in-store care and hygiene.
Store Cleanliness & Atmosphere
PositiveMany highlight a clean, well-organized, and inviting store environment for both people and pets.
Product Availability & Quality
MixedCustomers appreciate the broad assortment but encounter occasional stockouts or subpar proprietary products.
Customer Service Responsiveness & Issue Resolution
MixedExperiences vary—some shoppers face frustrating non-responses, while others find issue handling smooth and courteous.
Pricing, Value & Rewards Programs
PositiveLoyalty perks and bundle discounts are highly valued and drive repeat visits.
About Petco
Discover Petco in Whitehall, PA: Your Premier Pet Supply & Aquarium Destination
Nestled in the heart of Whitehall, PA, Petco stands out as the community’s go-to pet supply store, fish store, goldfish store, reptile store, and tropical fish store. From everyday essentials to specialized accessories, this one-stop pet emporium is built on a foundation of warm customer service, diverse product offerings, and a passion for animal wellbeing. Whether you’re hunting for premium dog food, designing a new reef tank, or pampering your pooch, Petco Whitehall offers an inviting atmosphere, expert guidance, and value-driven rewards that keep pet parents coming back.
Friendly, Knowledgeable Service That Makes a Difference
One of Petco Whitehall’s greatest assets is its team of animal-loving associates. Customers regularly comment on the genuinely friendly staff who take time to listen, educate, and personalize each interaction. “Very friendly staff, always have a good experience here,” a local shopper shared, while another noted, “Associate was extremely helpful and knowledgeable—I needed a specific dog food, and she explained the differences in formula.” Whether you’re a first-time fishkeeper or a seasoned reptile enthusiast, employees like Wesley and Peter have become local legends. Wesley’s willingness to go above and beyond—tracking down the perfect cat tree or patiently demonstrating how to assemble a scratching post—turns curiosity into confidence. Meanwhile, Peter’s aquarium mastery helps hobbyists select the right tank setup, test water parameters, and source exotic fish. His expert advice transforms home aquariums into thriving underwater worlds.
A Vibrant Fish & Reptile Store Experience
As a dedicated fish store, goldfish store, and tropical fish store, Petco Whitehall boasts an impressive aquatic selection. From colorful guppies and delicate goldfish to vibrant corals and hard-to-find angelfish, the tanks brim with life. Many customers praise the variety: “Great advice on aquarium keeping (Peter) and supplies. Good sales and variety…” Yet, like any busy retailer, occasional stockouts arise, especially with proprietary aquarium kits. While one reviewer warned that a Petco brand kit failed after just a few hours, staff quickly offered alternatives, placing holds at neighboring locations to ensure aquarists get what they need. The result is a fishkeeping experience that balances breadth of choice with personalized service.
Reptile lovers will also find an array of supplies—from heat lamps and habitat décor to feeder insects and specialty diets. The carefully organized reptile section caters to beginners and advanced herpetologists alike, reflecting the store’s commitment to supporting responsible pet ownership.
Grooming & Wellness: Personalized Care with Proven Results
Petco Whitehall’s salon is a hub of furry transformation, where groomer Adrianne is often celebrated for her skill and attention to detail. “Adrianne is a great groomer… she listens to what we want and she keeps Rona’s Mohawk growin’ flawlessly,” raved one delighted customer. Many dogs emerge looking and feeling their best, sporting tidy trims at prices that reflect excellent value—especially when paired with Pals Rewards and Vital Care savings.
That said, grooming is a nuanced art, and a handful of clients have reported post-groom health issues or slow follow-up on concerns. One pet parent reported a skin infection after a haircut and difficulty securing a timely response. Petco’s management acknowledges these experiences and is continually refining service-recovery protocols. In most cases, customers appreciate the salon’s courteous approach to refunds and adjustments, underscoring the company’s dedication to making things right.
Clean, Captivating Store Environment
Step inside Petco Whitehall, and you’ll immediately notice the bright, well-organized aisles. Shoppers often highlight the immaculate shelves, neat product displays, and spotless enclosures. “Bright, lively place with a lot of customers and employees who are very knowledgeable and extremely helpful,” noted one visitor, while another praised, “Shelves looked stocked and very clean… animal enclosures ALL looked clean with fresh food and water!” This commitment to cleanliness enhances the shopping experience, making it easy to browse specialty foods, toys, and habitat supplies without feeling overwhelmed.
Animal Health & Care Standards: Areas for Ongoing Focus
Petco Whitehall strives to maintain rigorous animal health standards, but a few customers have spotted sick fish or pests in small numbers. Reports of ailing fish and occasional fruit flies in small mammal enclosures have prompted questions about in-store hygiene. While these observations have been relatively rare, they serve as important reminders that animal welfare is an ongoing priority. Petco responds by reinforcing daily health checks, staff training, and regular facility inspections—efforts that underscore the store’s transparent approach and dedication to continuous improvement.
Exceptional Value: Pals Rewards & Vital Care Programs
One of the most celebrated aspects of Petco Whitehall is its loyalty offerings. Through the Pals Rewards and Vital Care programs, members save on routine purchases and services, accelerate points accrual, and unlock milestone perks. “Between Pals Rewards and Vital Care, I save so much money!… $40 each dog, it’s highly reasonable,” exclaimed one devotee. Another chimed in, “Just love the VITAL program… 10th bag of food free… plus 10% and 20% off other things.” For regular visitors, these savings translate into significant annual value—turning necessary expenses into smart investments in pet health and happiness.
Your Next Visit Awaits
Whether you’re equipping an aquarium, indulging your dog with a spa-day grooming session, or simply restocking your cat’s favorite kibble, Petco in Whitehall, PA delivers an inviting, expert-driven experience. From personalized service by seasoned associates like Wesley, Peter, and Adrianne to a sparkling atmosphere that welcomes both two-legged and four-legged guests, this premier pet supply store offers something for every corner of the pet community. Stop by today and discover why generations of Lehigh Valley pet parents trust Petco for quality, value, and the kind of care that makes tails wag and fins flutter alike.
Unique Details About Petco
Payments
- Debit cards
- Credit cards
- NFC mobile payments
Planning
- Quick visit
Amenities
- Wi-Fi
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible restroom
- Wheelchair accessible parking lot
Service options
- Delivery
- Curbside pickup
- In-store pickup
- Onsite services
- In-store shopping
- Same-day delivery
Alternative Local Businesses in Whitehall, PA
Contact Information for Petco
Whitehall, PA 18052
United States of America
County: Lehigh County
Phone: +1 610-266-4212
Website: Visit Website
Customer Reviews
4.3 out of 5 stars
Based on 924 reviews
Review data
5 star reviews
- 60%
4 star reviews
- 24%
3 star reviews
- 9%
2 star reviews
- 3%
1 star reviews
- 4%
Working Hours / Hours of Operation
- Monday:
- 9AM-9PM
- Tuesday:
- 9AM-9PM
- Wednesday:
- 9AM-9PM
- Thursday:
- 9AM-9PM
- Friday:
- 9AM-9PM
- Saturday:
- 9AM-9PM
- Sunday:
- 10AM-7PM


