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PetSmart

4.3(787 reviews)
UnclaimedPet supply storePet supply store

What people love here...

Groomer Kim C.

Kim repeatedly earns enthusiasm for her patience, skill, and ability to build trust with anxious pets.

“Kim at PetSmart is incredible with our high-anxiety rescue dogs. She is patient, kind and such a great partner.”
“Another wonderful grooming by Kim C. … Chloé is stunning as always.”

Key Themes from Reviews

Grooming Quality & ConsistencyMixed

Customers experience a wide variance in grooming outcomes—some rave about expertly handled pets while others report rushed, uneven, or over-shaved cuts.

"“Probably the worst grooming my poor pup has ever had! … It’s so uneven and choppy! … they charged me $100!”"
"“Stacy did a spectacular job grooming my male Shih Tzu this morning. Great skill and very nice service.”"

About PetSmart

Welcome to PetSmart Allentown, PA

Situated in the heart of Allentown, Pennsylvania, PetSmart is the ultimate pet supply store for local animal lovers. Our spacious aisles are stocked with high-quality food, toys, accessories, and specialized supplies for pets of every kind—from dogs and cats to fish, reptiles, and exotic friends. Whether you’re shopping for everyday staples like Wellness Pate cat food (one of our community’s favorites) or seeking unique goods for hermit crabs and tropical fish, you’ll find exactly what you need under one roof.

Expert Grooming and Personalized Care

At PetSmart Allentown, grooming is more than a haircut—it’s a pampering session designed to keep your pet looking and feeling its best. Many customers rave about the skill and patience of our grooming team, but we know consistency is key. While experiences can vary, we continuously refine our processes to minimize rush and ensure gentle, even trims. Groomer Kim C. exemplifies our commitment to excellence, earning repeat praise: “Kim at PetSmart is incredible with our high-anxiety rescue dogs. She is patient, kind and such a great partner.”

Passionate and Knowledgeable Team

Behind every great pet supply store is a staff dedicated to understanding your pet’s unique needs. From the moment you walk in, our associates aim to share their passion—whether you need advice on aquarium setups or tips for exotic reptile care. “The girl that helped us in the aquatics department was extremely kind and helpful… very knowledgeable and passionate,” one shopper noted. We recognize that service can sometimes fall short, and we’re committed to ongoing training so every team member reflects the friendly professionalism our community expects.

A Clean, Organized Shopping Experience

Cleanliness matters when it comes to pet stores, and few local shoppers overlook the pristine aisles and well-organized shelves at our Allentown location. You’ll find products neatly displayed by category, making it simple to locate that special treat or essential feeder. “Very helpful employees and the store is clean and well organized,” praised one visitor, while another added, “Mostly clean and a good variety of high-end pet food… Don’t forget to bring your pet when you visit.” Enjoy a stress-free environment where you and your companion can browse with ease.

Extensive Product Selection for Every Pet

Whether your friend is a playful pup or a curious kitty, our shelves are stocked with a broad range of supplies to meet all their needs. Customers appreciate our large inventory—“They have a big stock of everything you could ever need related to pets. Good store overall 5/5.” While occasional out-of-stock alerts for specialty items like certain kitty litters can be frustrating, our team works diligently to restock popular products and offer comparable alternatives. From premium dry foods to essential grooming tools, PetSmart Allentown delivers variety and quality.

Fair Pricing and Exceptional Value

In a world of fluctuating costs, finding fair prices makes a difference. Our pricing model balances quality with affordability: while some customers feel higher-end services come at a premium—“They charged me $100! I could have done a better job myself!”—those who value convenience and expertise frequently call our rates “decent” and competitive. We offer frequent promotions, loyalty programs, and bundle deals that help you save on everything from daily essentials to specialized items, ensuring exceptional value without compromising the well-being of your beloved pet.

Specialized Services that Stand Out

PetSmart Allentown isn’t just a retail destination; we’re your partner in pet care. Our dog training classes, led by professionals like Trainer Dennis, transform behaviors and strengthen bonds. One participant shared, “I was beyond impressed with our trainer, Dennis. He was professional, kind, and did an amazing job at teaching Tank all sorts of manners and tricks.” In our aquatics section, Associate Annie delivers tailored advice on fish health, filters, and tank ecosystems. And for exotic companions, we provide expert guidance on everything from hermit crabs to amphibians, ensuring all pets thrive under your care.

Appointment Management & Customer Care

Scheduling pet care should be as easy as dropping in. We understand that last-minute cancellations and strict policy enforcement around vaccinations can be inconvenient. Our staff works to improve communication and flexibility, striving to confirm appointments well in advance and clarify policies regarding vaccine records and age requirements. We value your time and your pet’s well-being, and continue to refine our systems so that booking a grooming session or consultation leaves you confident and worry-free.

Why PetSmart Allentown is Your Pet’s Home Away from Home

At PetSmart in Allentown, PA, every aisle, service, and staff member is designed with your pet’s happiness in mind. From a sparkling clean store layout to personalized advice from experts like Kim C., Dennis, and Annie, we cultivate an environment where pets feel safe and loved, and owners feel supported. Whether you’re popping in for Wellness Pate cat food, scheduling a grooming appointment, or diving into dog training courses, our mission remains the same: to enrich the lives of pets and the people who cherish them.

Description

Chain featuring a range of pets, supplies & food (most offer grooming, boarding & other services).

Categories

About This Business

Payments

  • Debit cards
  • Credit cards
  • NFC mobile payments

Planning

  • Quick visit

Amenities

  • Wi-Fi

Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Service options

  • Delivery
  • Curbside pickup
  • In-store pickup
  • Onsite services
  • In-store shopping

Contact Information

707 N Krocks Rd #200
Allentown, PA 18106
United States of America

Website: Visit Website

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Customer Reviews

4.3 out of 5 stars

Based on 787 reviews

Review data

5 star reviews

58%

4 star reviews

26%

3 star reviews

8%

2 star reviews

3%

1 star reviews

5%

Working Hours

Monday:
9AM-9PM
Tuesday:
9AM-9PM
Wednesday:
9AM-9PM
Thursday:
9AM-9PM
Friday:
9AM-9PM
Saturday:
9AM-9PM
Sunday:
10AM-7PM

Location Map