
PetSmart
PetSmart in Whitehall, PA, offers a vast selection of pet supplies and features a knowledgeable staff renowned for exceptional service and guidance. The store creates a pet-friendly environment that enriches both pets and their owners.
What people love about PetSmart
Exceptional Assistance from Rene
Rene’s personalized support—from expert product advice to hands-on help—left a strong impression and led to a clear recommendation.
Outstanding Service by Brielle
Brielle is singled out for her exceptional friendliness and expert assistance, making her a memorable asset to the store.
Splinter-Free Durable Dog Toy
The toy’s safety and durability generate repeat purchases, indicating it’s a standout product that delights pet owners.
Proactive Retrieval of Custom Pet Tag
Going beyond expectations by rescuing and holding a lost item showcases exceptional customer care and attention to detail.
Key Themes from Reviews of PetSmart
Staff Service & Knowledge
PositiveCustomers overwhelmingly praise friendly, knowledgeable staff who go out of their way to answer questions and offer tailored advice.
Grooming Service Experience
MixedWhile some pet owners rave about gentle, thorough grooming, others report rude staff, last-minute cancellations, and inconsistent care.
Product Selection & Availability
MixedCustomers enjoy the broad range of products when in stock, but frequent out-of-stocks and irregular restocking frustrate shoppers.
Pet Health & Store Maintenance
Mixed/NegativeSeveral patrons encounter hygiene and animal-health issues—maggots on food bags and poorly maintained tanks—undermining confidence in care standards.
Store Atmosphere & Pet-Friendliness
PositiveThe store’s welcoming environment, pet-friendly policies, and clean facilities make visits enjoyable for both animals and owners.
Pricing & Value
MixedWhile some customers feel grooming and premium items are overpriced, others find great value and durability in select products.
About PetSmart
Welcome to PetSmart Whitehall, PA
Located in the heart of Whitehall, PA, PetSmart is your community’s go-to pet supply store, dedicated to helping every pet—and their people—live happier, healthier lives. From tailor-made nutrition advice to safe, engaging toys and even full spa-style grooming, PetSmart Whitehall has everything you need under one roof.
Expert Staff & Personalized Service
Walk into our Whitehall store and you’ll immediately notice the difference our people make. Our friendly, knowledgeable associates are always ready with individualized recommendations and hands-on help. Sky, for example, guided a first-time leopard gecko owner through habitat setup and feeding schedules. Rene stepped in to not only explain which filtration system best protects freshwater fish, but also helped carry a heavy tank stand out to the customer’s car. Brielle’s warm demeanor and keen product insights leave patrons feeling confident they’ve made the right choices. Whether you’re a seasoned aquarist or adopting your very first rescue pup, you’ll find experts who listen, educate, and genuinely care.
Grooming Services: Gentle, Thorough, and Personalized
Our full-service Grooming Salon provides stress-free care, from nail trims to breed-specific haircuts. Many pet parents rave about the gentle touch our groomers apply, taking extra time to ensure every wag and purr is comfortable and calm: “Groomers here are amazing! They do great nail trims, and they take their time…” On the rare occasions when schedules shift or cancellations occur, our team works hard to make it right—rebooking appointments promptly and communicating clearly. We continually fine-tune our processes so every visit can deliver the consistent, loving care your pet deserves.
Product Selection & Availability
Stocked with thousands of items across food, treats, toys, habitats, and more, PetSmart Whitehall caters to dogs, cats, small animals, reptiles, birds, and fish. You’ll discover premium kibble, specialty diets, interactive toys, cozy beds, and aquatics equipment. One highlight? Our splinter-free, ultra-durable dog toys that pet parents repurchase again and again: “My dog absolutely LOVES this toy!! Can’t be without one for him… This is my 5th one I’ve bought!!” We’re committed to keeping popular staples on the shelves, and our restocking team moves quickly when items sell out. If an item is temporarily unavailable, simply ask our staff about upcoming shipments or consider ordering online for in-store pickup.
Pet-Friendly Atmosphere & Store Maintenance
At PetSmart Whitehall, pets aren’t just welcome—they’re part of the family. Our bright, clean aisles feature convenient pet cleanup stations, so your furry friends can explore leash-on tours of the newest collars or snack on samples without worry. We’ve fostered a calm, safe community environment where dogs wag tails alongside curious cats in strollers and feathered friends flutter in sight. Clean, well-maintained aquariums showcase vibrant tropical fish, and our floors and displays are sanitized regularly to keep both two- and four-legged guests comfortable and secure.
Pricing & Value
We understand cost matters. That’s why PetSmart Whitehall offers a range of price points—from affordable everyday essentials to premium, performance-driven products. While some specialty grooming appointments carry a premium fee, many pet owners find the results so impressive they’d pay again. Our store associates can help match any budget with the right solution: a budget-friendly shampoo, a long-lasting chew toy, or a high-end dietary supplement that eases allergies. Watch for our seasonal savings events and exclusive online promotions to maximize value on brands you trust.
Real Stories, Real Impact
Beyond products and services, it’s the little acts of kindness that define PetSmart Whitehall. When a customer’s custom-engraved pet tag went missing, our team proactively retrieved it, called to let them know it was safe, and held it at the front desk—no prompting needed. Details like these set us apart and bring pet lovers back again and again.
Why Choose PetSmart Whitehall
Whether you’re gearing up for a new puppy’s arrival, refreshing your aquarium setup, or scheduling Fluffy’s next groom-and-spa session, PetSmart Whitehall stands ready to serve. Our passionate staff transforms every visit into an opportunity to learn, connect, and celebrate the bond between you and your pet. Step into our store today and discover why neighbors in Whitehall, PA, trust PetSmart for expert guidance, a pet-friendly atmosphere, and an unbeatable range of supplies.
PetSmart Whitehall—where your pet’s well-being is our top priority, and every interaction is an invitation to give (and get) a little extra love.
Unique Details About PetSmart
Payments
- Debit cards
- Credit cards
- NFC mobile payments
Planning
- Quick visit
Amenities
- Wi-Fi
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Service options
- Delivery
- Curbside pickup
- In-store pickup
- Onsite services
- In-store shopping
- Same-day delivery
Alternative Local Businesses in Whitehall, PA
Contact Information for PetSmart
Whitehall, PA 18052
United States of America
County: Lehigh County
Phone: +1 610-437-7197
Website: Visit Website
Customer Reviews
4.4 out of 5 stars
Based on 976 reviews
Review data
5 star reviews
- 64%
4 star reviews
- 22%
3 star reviews
- 7%
2 star reviews
- 2%
1 star reviews
- 5%
Working Hours / Hours of Operation
- Monday:
- 9AM-8PM
- Tuesday:
- 9AM-8PM
- Wednesday:
- 9AM-8PM
- Thursday:
- 9AM-8PM
- Friday:
- 9AM-8PM
- Saturday:
- 9AM-8PM
- Sunday:
- 10AM-7PM


