OnTrack Fixed Electric Bill Payments From PPL Electric Utilities
PPL Electric Utilities runs OnTrack, a program for customers who need help with their electric bill. It replaces your usual bill amount with fixed monthly payments and forgives part of a past due balance.
Eligibility is based on household income. You can apply if your household income per year is at or below these limits: $23,940 for one person, $32,460 for two, $40,980 for three, $49,500 for four, $58,020 for five, $66,540 for six, $75,060 for seven and $83,580 for eight, adding $8,520 for each additional person.
Once you are enrolled, your monthly payment is lowered based on an OnTrack credit, which is applied each month to cover the difference between your actual bill and your fixed OnTrack payment. The credit amount is set by your primary heating source and your household income. If your home is heated by electric, the most you can receive over 12 months is $3,150. If your primary heating source is natural gas or oil, the maximum credit is $1,950. If you have a past due account balance, OnTrack forgives a portion of that balance monthly. You can still apply if you have no overdue balance.
To apply, sign in at pplelectric.com and answer a few questions. You can upload files or photos of the required documents from your mobile device. All you need to apply is your PPL bill account number and income information for each member of your household. PPL's team reviews your application and lets you know if you are enrolled.
Things to know: - Pay on time each month to receive your OnTrack credit. Enrolling in auto pay helps you never miss a payment. - Keep your usage consistent. If your usage increases and your OnTrack credit is exhausted early, your monthly payment will be adjusted to the budget billing amount. - Tell your OnTrack agency about any changes to your household income or occupants. - OnTrack is a 12-month program. Reapply when your enrollment is about to expire; PPL sends a new application just before the 12 months is up.
PPL also runs a separate program called WRAP, which offers energy audits and education to help you lower your usage and stretch your OnTrack credit.
The page does not list a phone number for OnTrack questions or say whether there is any cost to apply.
Source: pplelectric.com/site/Ways-to-Save/Assistance-Programs/OnT…, read November 3, 2026.
The details
| Household size | Yearly income limit |
|---|---|
| 1 | $23,940 |
| 2 | $32,460 |
| 3 | $40,980 |
| 4 | $49,500 |
| 5 | $58,020 |
| 6 | $66,540 |
| 7 | $75,060 |
| 8 | $83,580 |
| Each additional person | add $8,520 |
- your PPL bill account number
- income information for each member of your household
In PPL Electric Utilities’s words
If you need help with your electric bill, you may qualify for some relief through our OnTrack program. OnTrack makes managing your bill easier with fixed monthly payments and debt forgiveness. Check out our income guidelines, and, if you qualify, sign in and apply online in minutes. Your OnTrack credit is determined by your primary heating source as well as your household income. This credit will be applied monthly to cover the difference in your actual bill and your fixed OnTrack payment. If…
Organization
PPL Electric Utilities
About this listing
This listing summarizes publicly available information from pplelectric.com/site/Ways-to-Save/Assistance-Programs/OnT…. Last recorded review: November 3, 2026. Contact the provider to confirm eligibility, hours and availability before you go. If something here is wrong, tell us.